Database Assistant Jobs
We are a multi-award-winning, creative, and innovative organisation, and the Database Officer is a role at Al-Khair Foundation, sitting within the Database team and delivering on a range of database tasks and processes utilising our Salesforce database. We’re looking for someone who has a good working knowledge of database systems and who understands their importance to organisations like Al-Khair Foundation. We seek someone who is naturally process-driven and has a great eye for detail. You will be responsible for specific monthly processes, such as organisation income reconciliation and ongoing data uploads and cleansing for the Fundraising teams. You will also become a champion for Salesforce and understand the importance of CRM to help Al-Khair Foundation achieve our goals and provide a better service to our donors, supporters, and participants.
Your Role
Al-Khair Foundation uses Salesforce to manage relationships with our donors, supporters, and stakeholders, including recording all donations made to the organisation. Al-Khair Foundation’s Database Officer will be responsible for the monthly delivery of the income and data reconciliation processes for the Fundraising teams, which includes liaising with a wide range of external agencies and the website to successfully download and query files, update and create new supporter records on the database, process cheques and payment requests, and work closely with the Finance team to ensure all anticipated and banked income tallies correctly.
You will also work closely with colleagues in the Database team to support and maintain regular database processes, data cleansing, and other database-related functions that happen on a monthly or quarterly basis. This may include responding to and being responsible for Support Ticket queries in relation to income, data, and/or the database generally and working with external database agencies such as our web platform partners and Salesforce.
Aside from these core duties, from time to time, you may also carry out general administrative tasks on behalf of the Supporter Engagement team. This may include supporting the Supporter Care Assistant during busy periods with customer care via email and telephone and recording updates, processing invoices, and maintaining and updating team rotas and trackers.
Your Responsibilities
- Delivering the monthly data reconciliation and income reconciliation processes, which include downloading and uploading data files.
- Supporting the Fundraising teams with their monthly income recording and reconciliation.
- Liaising with external agencies and the Finance team.
- Checking for and correcting inaccuracies and updating supporter records.
- Running reports for the Fundraising and Finance teams.
- Maintaining and carrying out regular database processes, including data cleansing.
- Supporting the Database Coordinator and the Senior Data Manager to encourage best-practice use of the database across the organisation, including assisting with onboarding and new user training and being on hand for day-to-day technical support when the Database Coordinator is unavailable.
- Working with external partners (i.e., telemarketing agencies) to ensure the successful and smooth transition of data onto the database.
- Spotting and reporting database glitches and problems.
- Supporting with the ticketing system as a second point of contact in the Database team.
- Contributing to creating a culture committed to the safeguarding of children and adults and compliant with Al-Khair Foundation’s Child Safeguarding and Adults at Risk Policies.
Who You Are
To be successful, you will be:
- Someone who has experience using a Salesforce database to carry out day-to-day tasks and who understands their importance for organisations such as Al-Khair Foundation. Charity/NGO experience would be an advantage.
- Someone with excellent attention to detail and good numeracy skills.
- A great communicator who can manage a variety of stakeholder requirements and resolve requests in a timely and accurate manner.
- Able to organise your time and own workload effectively and able to work to deadlines in a busy environment.
- Able to learn new processes and systems swiftly and diligently.
- Able to work under your initiative, take instructions from others, and work well as part of a team.
- Experienced in carrying out administrative tasks and processes in an office setting, with good knowledge of Microsoft Office, especially Excel.
- Keen to learn more about the inner workings of database management.
For further information and to apply, please visit our website via the Apply button.
Do you enjoy speaking to people and helping them with queries? Do have a keen eye for detail? Do you have experience of working with membership databases? If so, this role could be for you!
The opportunity
- Part-time, two days per week
- Permanent Contract
- £10,817.60 per year (FTE £27,044)
This is an exciting time to join CMF as we grow and expand our membership and networks across the British Isles.
Our Database Assistant will work with the Membership & Office Manager and Accountant to assist with all aspects of work with the membership database. They will particularly focus on the processing of income received from members through a variety of sources and routes.
The successful candidate will contact members to suggest simpler ways to obtain up to date contact details and suggest simpler ways to donate.
They will also develop and record a good understanding of database management and assist with the processing of direct debits and standing orders - and other donations.
Would you be willing to use your passion, skills, and experience to support CMF in our mission to see Christian healthcare professionals united and equipped to live and speak for Jesus Christ?
You will be a person of integrity, passion, and commitment to see Jesus Christ glorified in healthcare.
This role is based at our London office. Please note that the successful candidate will need to be able to attend the office on a Tuesday or a Thursday.
To view the full job description and apply, please visit our website and complete the Application Form and Equal Opportunities Form by Thursday, 28 March.
Due to the nature of the job, an occupational requirement exists for the post-holder to be a practising Christian in accordance with the Equality Act 2010, schedule 9.
The client requests no contact from agencies or media sales.
Starting Salary: £32,829- £35,856 (FTE including London weighting)
Contract: Permanent Part-time (17.5 hours per week) Job Share
Location: London – Hybrid working with a minimum of 40% of your time in the London Office (home-based contract may be considered)
Job Profile
The post is a pivotal role in CAFOD’s Asia & Middle East (AME) team supporting the Head of Region in the management and co-ordination of regional programming and organisational processes ensuring smooth administration, programme cycle management and communications. The post holder will be responsible for building effective working relationships with peers in the International Programme Group, as well as with colleagues across CAFOD such as funding, finance, and communications. They will act as the AME focal point for communications, supporting programme teams to develop materials for internal and external audiences.
CAFOD’s Asia & Middle East region currently has core programmes in Afghanistan, Bangladesh, Cambodia, Lebanon, Myanmar, occupied Palestinian territory and Israel, Sri Lanka and Syria.
Key Responsibilities
The scope of the post falls into the following broad functions:
- Support and co-ordination: supporting the Head of Region in the management and coordination of cross-regional work and relevant organisational processes.
- Communications: supporting the effective communication and flow of information across the regional team and with the rest of the organisation, including supporting programme teams to prepare communications materials.
- Programme & financial support: supporting the Head of Region in the management of cross-regional partnership projects/programmes, providing similar support to Programme Officers in the region when their workload requires.
- Administration: providing administrative support to the Head of Region and the regional team,
- Representation: of the region across CAFOD (and occasionally externally), as requested by the Head of Region.
Support and coordination:
- Support and coordinate the region’s responsibilities towards relevant organisational and departmental processes and initiatives, including planning and reporting;
- Maintain and monitor cross-regional budgets and financial statements, working with the Head of Region on quarterly and annual financial reviews;
- Co-ordinate relevant regional/management team meetings, and ad-hoc meetings between members of the regional team and colleagues across CAFOD;
- Work with AME staff to ensure that there is a good level of understanding of CAFOD’s operating systems, policies and procedures, and where necessary provide training and induction.
Programme & financial support:
- Assist the Head of Region in the management of any cross-regional partnership projects/programmes, including correspondence with partners, approval and payment of grants, monitoring and reviewing reports, and maintaining paper and electronic project files.
- Support Programme Officers across the region in their work with partners, managing grants to partners and other aspects of programme support when programme workloads require.
Communications:
- Support the effective flow of information and communication within the regional team and across CAFOD.
- Act as a key point of contact for information on the region’s work and work collaboratively with programme staff and other teams to ensure that CAFOD’s work in the region is fully reflected in the organisational agenda (e.g. in campaigning, fundraising, communications or media work).
- Be an active source of internal communication, providing easy access to information by developing and maintaining a regional team SharePoint site, as well as other specific sites on the intranet, and engaging with the media team as appropriate.
Administration:
- Provide administrative support to the Head of Region, including correspondence, information systems, management of the team diary, preparation and follow-up of monthly team meetings, design and monitoring of filing systems, and maintenance of database and other systems to provide effective planning, communication and information flow,
- Accompany staff to ensure efficient and effective use of the Programme Cycle Management system, working in conjunction with other teams in CAFOD, to provide support when necessary (e.g. when access is disrupted),
- Be the first point of contact and/or provide essential administrative support to the regional teams.
- Organise and co-ordinate induction for new staff directly managed by the Head of Region
- Provide administrative support to other members of the team where required, including helping to organise programmes for overseas staff/partner visits, travel and accommodation needs, routine correspondence, and occasional cover for colleagues when absent,
- Coordinate the work of the region’s London-based volunteers and liaise with relevant staff on all volunteer-based issues.
Representation:
- Attend and represent the region in CAFOD networks, working groups and similar fora on behalf of the Head of Region, or other members of the team as required,
- In agreement with the Head of Region attend external meetings or events occasionally and identify and follow up on actions from these.
Focal Point Responsibilities
The Regional Support Officer is the AME regional focal point on Safe, Accountable, Dignified and Inclusive programming (SADI). This role is currently held by the other job-share, but this post-holder will deputise from time to time.
Your role is responsible for ensuring that the programming work you are accountable for is safe, accessible, dignified and inclusive, providing ongoing support and follow-up to our partners in this area.
Safeguarding
All CAFOD staff share the responsibility to promote and maintain a strong safeguarding culture, including identifying the key actions they should take given their role and responsibilities.
Person Specification
Essential Criteria
- An understanding of CAFODs faith-based partnership approach to development reflected in the Our Common Home strategic framework.
- Knowledge and some experience in budget planning and monitoring
- Knowledge and experience of Programme Management Cycle and PDMEAL
- Proficient in data management and usage, including the use of complex databases and programme cycle management systems and tools.
- Experience in managing robust systems and processes for information sharing, communication, and coordination.
- Excellent organisational skills and an ability to manage international conference calls/meetings & minute-taking.
- Understanding of effective and values-based partnership work between northern and southern organisations and communities
Job specific Criteria
- As part of CAFOD’s commitment to combating the climate crisis, CAFOD aims to minimise travel. There may be a requirement to travel up to 4 to 6 weeks per year.
Desirable
- Understanding and experience of programme management and quality standards in an international development context.
Safeguarding for Children and Vulnerable Adults
CAFOD recognises the personal dignity and rights of children and vulnerable adults, towards whom it has a special responsibility and a duty of care and respect. CAFOD, and all its staff and volunteers, undertake to do all in our power to create a safe environment for children, young people and vulnerable adults and to prevent their physical, sexual or emotional abuse. CAFOD is committed to acting at all times in the best interests of children and vulnerable adults, seeing these interests as paramount. Any candidate offered a job with CAFOD will be expected to adhere to CAFOD’s Safeguarding policy sign CAFOD’s Code of Behaviour as an appendix to their contract of employment and agree to conduct themselves in accordance with the provisions of these documents. This post may involve contact with children, young people and vulnerable adults, or has responsibility for people who will do, and applicants will be subject to specific checks related to safeguarding issues. If based in the UK the post holder is required to present or obtain a Disclosure from the DBS (Disclosure & Barring Service). If the post is based outside the UK the post holder will be subject to a different checking process.
All offers of employment will be subject to satisfactory references, and appropriate screening checks can include criminal records and terrorism finance checks. CAFOD also participates in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of, and consent to, these recruitment procedures.
Please click here for a full list of CAFOD’s Staff Benefits
CAFOD is an equal opportunities employer. Recruitment and selection procedures reflect our commitment to safeguarding children and vulnerable adults.
The client requests no contact from agencies or media sales.
Your role
Church Mission Society is passionate about God’s mission and fired up to see more and more people become followers of Jesus. As one of two Church and Supporter Care Officers you will bring delight our donors by dealing with enquiries successfully as first port of call and proactively contacting supporters and churches to encourage them to give and engage with CMS. Through this, your role will make a significant contribution to the work of Church Mission Society.
The organisation you’ll be joining
Church Mission Society is comprised of people who are passionate about mission and fired up about helping people follow Jesus. For over 200 years CMS has been at the forefront of global mission, living out the gospel of Jesus, seeing lives changed and communities transformed. If you join CMS you will find an organisation that has been reinvigorated with a fresh vision to make disciples of Jesus among people at the edges, both in the UK and around the world.
What you’ll need to succeed
The successful candidate will have proven experience working within a customer/supporter facing environment. Experience in telephoning to get results in a customer care environment is essential as well as administrative skill.
It is also a requirement for this post holder to be in sympathy with CMS’s values and aims.
Further details can be found in the job description and person specification.
Our commitment to you
Our core values of being pioneering, relational, faithful and evangelistic are integral to everything we do, and we work hard to ensure that every member of staff is valued, supported and encouraged to continually learn and develop their skills.
We are committed to the safeguarding and protection of the people we serve, our partners, our volunteers, and our staff. We believe that every child or adult we come into contact with has the right to be protected from all forms of harm and abuse. Our recruitment and selection processes are in line with our Safeguarding Policy and the SCHR Misconduct Disclosure Scheme , of which CMS is a member as part of our commitment to safeguarding.
The client requests no contact from agencies or media sales.
Diocese of Chester
Safeguarding Administrator – Service Delivery
Full Time – 35 hours per week, including some evenings and weekends
Salary: £24,780 - £25,415, depending upon skills and experience
The Diocese of Chester is seeking to recruit an experienced administrator to support the Safeguarding Service Delivery Manager in the delivery of training, safeguarding dashboard delivery and developing Parish Safeguarding Officers support network.
The successful candidate will have proven administrative competence, excellent interpersonal and organisational skills. They will be able to work independently in handling a diverse workload and in keeping to deadlines.
You will be based at Church House, Daresbury Business Park, Daresbury WA4 4GE with the option to work up to 40% at home.
The job description, person specification and application form can be downloaded below or from the Diocesan website - address in copy of advertisement below.
Completed application forms should be returned to Mrs E A Geddes, Diocesan Director of Human Resources, preferably by email (please see copy of the advertisment below or the diocesan website) or by post to Church House, 5500 Daresbury Park, Warrington, WA4 4GE.
Closing date: 7th April 2024
Interviews: 19th April 2024
The client requests no contact from agencies or media sales.
CAFOD is the official aid agency of the Catholic Church in England and Wales, working with people of all faiths and none around the world. We work in more than 40 countries, with more than 500 local partners, standing side by side with them to end poverty and injustice through practical support, emergency relief and advocacy.
Our strategy enables us to take a proactive and energetic response to many of the challenges facing the development sector. Whether it be supporting local leadership or addressing the increasing number and complexity of crises around the world that require a humanitarian response, CAFOD supports hundreds of local partners making a difference in the lives of hundreds of thousands of people around the world.
Last year this meant 594 grants and programme payments worth £41.8 million across 42 countries. These funds reached 1 million people directly who are vulnerable and excluded, helping them to survive and thrive now and into the future.
Would you like to join a team of people who are dedicated and passionate about tackling poverty around the world and helping to stand alongside people working for justice?
CAFOD is seeking a Director of Finance, IT and Infrastructure to join a strong and collaborative leadership team in bringing inspirational leadership, strategic guidance and skilled service in navigating the opportunities and challenges of the season ahead. You will lead a diverse and committed team who want to ensure our money continues to be used well and makes a real difference.
This role calls for a leader with a strategic mindset and relational approach, who will relish joining our team in a shared endeavour to tackle poverty and build a fairer world. If you are a senior financial leader with qualified accountant credentials, an interest in and aptitude for systems and process improvements, a strong passion and commitment to tackling global poverty issues, are a great team player and an inspiring leader we want to hear from you!
This is a UK-based, hybrid role with a minimum of 40% of your time in the London office.
CAFOD is working with Macaulay Search to make this appointment. Applications should be sent via email following the instructions in the job pack and must be received by 5 pm on 5th April 2024. Your application should be submitted in English and should comprise:
- A cover letter of not more than two pages outlining your relevant experience for the role and including your motivation, mentioning why the work of CAFOD excites you;
- CV, including educational and professional qualifications and a full employment history;
- Daytime, evening and/or mobile telephone numbers (to be used with discretion).
For further details about the role and the application process please follow the application link below.
The client requests no contact from agencies or media sales.