London, Greater London
£30,000 - £32,000 per year according to experience, plus 5% pension contribution
Permanent, Full-time
Job description

The successful candidate should have experience in homelessness support, as well as the ability to lead and manage a team of around seven part-time staff, plus a large number of volunteers.

The new Manager will need to liaise confidently with specialists from other support agencies. The ability to think creatively and further develop the service, especially in these times of great change, is essential.

The post is offered at 4.5 days per week, and the Drop-in, currently situated in South Wimbledon SW19 1LT, is at present open on two days each week. The charity’s administrative office is currently in The Wimbledon Guild, SW19 4EF; some home working is also possible.


Purpose of Job:

  • Managing and running the Drop-in for rough sleepers, alcohol and drug-dependent street users, vulnerably-housed and homeless people
  • Conducting outreach work to help service users ‘move on’, such as help with finding appropriate training, work and accommodation.
  • Liaising with voluntary and public sector agencies
  • Carrying out the administrative tasks associated with the project
  • Supervising specialist staff and volunteers.


In close consultation with the Management Committee to:

  • Ensure the continuing provision of existing Drop-in services to users including provision of hot food, showers, and laundry facilities.
  • Such provision could include devising and managing adjustments as required by external circumstances (such as the Covid-19 pandemic), and overseeing the move of the Drop-in and office to different premises if the need arises
  • Ensure that specialist staff are offering appropriate information, support and advocacy to service users including assistance with paperwork, benefit claims, housing and drink/drug rehabilitation applications and, where appropriate, accompanying service users to appointments with external agencies, assisting in person if appropriate or necessary.
  • Create a Drop-in environment which motivates and guides service users through the process of inclusion back into mainstream society
  • Develop further services to service users as appropriate in consultation with the Management Committee
  • Develop links with other relevant services in order to ensure that the differing needs of individual service users are addressed, and raise awareness locally of the FIAMHP purpose and services
  • Facilitate the inclusion of hard-to-engage excluded members of the local community by identifying them through outreach activities, and working with and supporting them to access the Drop-in facilities
  • In conjunction with Trustees and the Senior Project Worker, produce newsletters, publicity and other relevant promotional material as appropriate
  • Support local publicity events and give talks to promote FIAMPH with the support of the Senior Project worker, where appropriate
  • Supervise and support the staff in their daily work, and through regular supervision meetings, and an annual appraisal.
  • Supervise the recruitment, training and support for volunteers, ensuring that there is sufficient cover for the Drop-in Centre to function effectively

Ensure the:

  • Maintenance of accurate records and statistics
  • Management of petty cash, providing the Treasurer with a monthly account and overseeing allocation of funds to service users
  • Provision of regular reports to the Management Committee and funders
  • Monitoring and keeping under review the fitness for purpose of FIAMHP policies and procedures and updating as appropriate
  • Development of organisational performance targets and the criteria by which they can be assessed
  • Preparation, maintenance and provision of a training programme for staff and oversee provision for volunteers


Essential Competencies

  • Empathy with, and understanding of the aims and purpose of FIAMHP, and the committed non-judgemental approach to the service user group of the various faith groups and other local organisations
  • Ability to engage and work with people in the service user group who are disaffected and excluded, and who have multiple difficulties
  • Ability to manage difficult or challenging situations calmly and effectively
  • Ability to manage, supervise and support employed staff, and maintain oversight of a team of volunteers, with the Senior Project Worker being principally responsible for volunteers
  • Good organisational skills
  • Ability to maintain good working relationships with the Management Committee, voluntary and public sector agencies and funders
  • Good IT and report-writing skills.
  • Good understanding of, and commitment to, the importance of equality of opportunity and the value of diversity
  • Self-motivation and initiative

Desirable Competencies

  • Experience of working with homeless people
  • Some understanding of working with people with mental health problems and/or solvent misuse
  • Community or social work background in voluntary or statutory sectors.
Refreshed on: 15 December 2021
Closed date: 31 December 2021
Tags: Advice, Information, Management