Ipswich, Suffolk
Chelmsford, Essex
Hoxton, Greater London
£30,146 - £33,401 per year
Permanent, Part-time
Job description

There is an opportunity for two dedicated and enthusiastic professionals to join a team committed to improving the outcomes for adoptive and birth families, adopted adults and relatives and Special Guardians. The post based in the locality of Essex / Suffolk / Thurrock will be particularly focused on work with birth parents, while the post based in London Head Office will have a particular focus on work with birth parents and Special Guardians.

Our ‘Outstanding’ Ofsted rated Adoption Support Agency delivers services to adults affected by adoption and permanence, particularly special guardianship. This includes adopted adults, birth parents, adoptive parents, prospective adopters and Special Guardians.

If you have the skills to deliver advice, support and counselling to all of these service user groups by phone/video call and face to face we would love to hear from you.

The successful post holders will have strong verbal and written communications skills and be able to deliver the service to a high standard. You will need to have experience and knowledge of adoption/SGO law and practice and be able to deliver therapeutic, as well as information services.

Our Values:
People focus, Mutual Respect, Excellence-in-all-we do and a Can-Do attitude.
If you can relate to these and have the necessary skills and attitude we can offer you:

  • A competitive salary, leave entitlement and pension scheme
  • Career development opportunities
  • A full induction and ongoing quality training
  • The opportunity to become part of Family Action initiatives
  • Flexible working hours
  • Managed workloads with regular supportive and reflective supervision

Person Specification

Education, Qualifications & Experience

  1. A professional qualification in a relevant field e.g. Social Work; Counselling, Psychotherapy, Mediation.
  2. Registration with a relevant professional body i.e. HCPC, BACP, UKCP, UKRCP, BPS.
  3. Minimum two years’ relevant post-qualifying experience in adoption/SG work is essential. Evidence of a sound understanding of how adoption and permanency can affect everyone involved, whether they are birth relatives, adopted children and adoptive parents, or adults who were adopted as children.
  4. Experience of counselling/professional work with those affected by loss, early trauma and attachment difficulties.
  5. A particular interest and understanding of the issues facing birth parents.
  6. A particular interest and understanding of the issues facing Special Guardians.
  7. Willingness to travel and provide support services at one of PAC-UK’s outreach service bases in London and outlying areas if required.
  8. Be able and have experience of delivering services remotely by Teams/Zoom or telephone.

Abilities & Skills

  1. Professional up to date knowledge of adoption/SG law and practice.
  2. Knowledge and experience of supporting parents and permanency carers with children who have challenging behaviour.
  3. Knowledge and experience of Schedule 2, access to birth records, access to adoption records and Intermediary advice & counselling.
  4. Knowledge and experience of telephone counselling.
  5. Knowledge and experience of running groups for adoption/permanence related issues.
  6. Experience of mediation between parties impacted by adoption and SG.
  7. Experience of delivering training in adoption related issues.
  8. Active interest and experience of working with people of different racial, ethnic, cultural backgrounds.
  9. Experience of working sensitively with confidential material.
  10. Ability to respond sensitively to highly distressed clients.
  11. Able to work independently as well as in a team setting.
  12. Good organisational and time management skills, ability to prioritise a busy workload.
  13. Excellent communication skills, both verbal and written.
  14. Computer literacy (Microsoft Word and Outlook) - ability and willingness to input sensitive data electronically.
  15. Excellent interpersonal skills with ability to relate to internal and external contacts at all levels, and to represent Family Action by telephone and in person.
  16. Outreach Counsellor: Willingness to travel in London and surrounding region.
  17. Advice Line Counsellor: Ability to provide a broad spectrum of advice on adoption issues to professionals and members of the public alike.
  18. A commitment to working within Family Action’s Equality & Diversity and Safeguarding Policies including Child Protection.  
  19. Willingness to work outside of normal working hours.


To download an applicaiton form and the documents to apply, and for further information, including the benefits we offer, please visit our current vacancies page. 

Closing date: 19th October 2020 at 9am

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Family Action

Family Action transforms lives by providing practical, emotional and financial support to those who are experiencing poverty, disadvantage and ... Read more

Posted on: 29 September 2020
Closed date: 19 October 2020
Tags: Advice, Information, Social Care/Development