£20,173 - £22,810 + £480 home working allowance per annum
Permanent, Full-time
Job description

At Family Action we transform lives by providing practical, emotional and financial support to those who are experiencing poverty, disadvantage and social isolation. We have been building stronger families since 1869 and today we work with more than 60,000 families in over 150 community based services, as well as supporting thousands more through national programmes and grants.


Family Action is recruiting staff for the two National Helplines. The Special Guardianship Support Service which provides high quality information, guidance and emotional support to Special Guardians across England and FamilyLine which provides immediate emotional support to adult family members regarding any family issues. The helplines are accessed through telephone, text, email and web chat.  We are therefore able to offer the right individuals the opportunity to join a values based organisation which has the needs of children and families at its core. Homebased, the team work on a rota basis to ensure the services are fully accessible. 


As the Business Support Worker, you will work closely with other members of the team to provide administrative support. The role will also be responsible for assisting with volunteer recruitment, newsletters, all other admin duties required by the staff team.

The successful candidate will have:

  • Good verbal and written communication skills
  • Excellent time management skills.
  • Experience of setting up and maintaining record keeping systems.
  • Experience with Microsoft Offices programs.
  • Ability to work in a team.
  • Ability to manage own workload.

We are committed to Equality, Diversity & Inclusion in all that we do and we particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates, candidates with disabilities, and individuals who have personal experience of adoption or permanence, because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce that be truly representative of the diverse communities we support. We offer a guaranteed interview scheme for disabled applicants and will reimburse your travel cost if you attend an interview. 

What will we offer you?

We’ll offer you flexible working hours, a generous pension scheme and leave entitlements, eye care vouchers, a cycle to work scheme and other great benefits. We have an excellent wellbeing offer and we’ll invest in your professional development with on-going quality training and career development opportunities. You’ll join an established, supportive and high-performing service and have the opportunity to thrive in an innovative, non-hierarchal organisation that values your opinion, encourages learning and has the needs of children and families at its core.

We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect. If you share these values and behaviours and have the necessary skills then we look forward to hearing from you.  

To apply, please complete an application form and submit it to the email address specified in the advert. Please visit our current vacancies page to download an application pack and for further information. 

Closing date: 3rd May 2021, 9am

More about Family Action
Family Action

Family Action transforms lives by providing practical, emotional and financial support to those who are experiencing poverty, disadvantage and ... Read more

Posted on: 22 April 2021
Closed date: 03 May 2021
Tags: Admin, Social Care/Development