London, Greater London (Hybrid)
£51,269 per year (9 month contract)
Contract, 9 month contract, Full-time
Job description

At Family Holiday Charity we use systems across all of our work – from managing relationships with our supporters and families to keeping on top of our finances. But our current systems are now not fit for purpose and we are investing in new technology. A recent review identified the benefits of shifting to a platform approach. Now we want to move forward with selecting a platform and systematically replacing our current systems and tools. 

Ultimately, better systems will mean more efficient and productive relationships, which means more income and more holidays for families facing tough times like bereavement, isolation or long-term illness. Even a short holiday away from the day to day helps build relationships, confidence and hope for the future.

The biggest priority for improvement is the CRM which is why it’s the first on the list once we’ve decided which way to go for a platform. This work really will be pivotal to the future success of the charity so it’s crucial we get it right.

Here’s where YOU come in.

This role of CRM Project Manager will lead the selection of a platform and a CRM, helping us to find and implement the right solutions and establish a strong yet flexible foundation for the future. Crucially you’ll need to bring the whole organisation on the journey together so that whatever solutions we implement are readily adopted and integrated into ways of working.

You’ll have experience of successfully implementing platform technology and CRM in a charity and a good understanding of the products available in the market. A collaborative worker, you’ll have the skills to work with diverse teams to really understand their requirements and enable them to input into the work and feel part of the process.

It’s a long term investment and the decisions we make will have a lasting impact so you’ll be comfortable engaging senior leaders and the Board to connect strategic goals to tech solutions.

It's an exciting time for the charity as we invest across all our fundraising streams, extend our reach to new communities and deliver major new partnerships. You can lead us through this change to our systems and out the other side to a new landscape from which we can really accelerate the positive progress the charity is making.

This is a full-time hybrid role, working collaboratively with others in our Hub near Borough typically for two days per week and spending the rest at home. You’ll report to the Chief Executive and you’ll work actively with all of our staff.

It's a great time to join us and make a real difference! Do ask if you have any questions, otherwise please submit your CV and a covering letter explaining why think this role might be right for you. 

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As part of our commitment to safeguarding the families we’re here to help, we follow safer recruitment practice.  This means we will ask you to share details of any convictions you may have had, and we may ask you to complete other pre-employment checks. You may be required to complete a DBS check (at the charity’s expense).  We also run basic searches on social media and through search engines as part of our checking process.




Application Instructions

No need for along cover letter - just tell us why the role is right for you right now, and what interests you about it. Do please explain any gaps in your CV, but remember that gaps aren't seen by us as a bad thing - sometimes the things we do between jobs are the things that give us great skills and experiences to share!

More about Family Holiday Charity

We help families get time away together, often for the first time ever.

We're here for children living near the coast, who've... Read more

Refreshed on: 20 May 2022
Closed date: 30 May 2022 at 09:00
Job ref: CRM22
Tags: IT, Project Management

The client requests no contact from agencies or media sales.