SE8, London
£23,000 - £24,000 per year
Permanent, Full-time
Job description

Supporter Care Administrator 
Deptford, London. Currently Remote working 

The role

We have a dynamic, award-winning Fundraising team and have seen incredible growth in support across income streams over the last year. At the same time, the organisation is passionate and committed to increasing our activities so that more food can reach the 11,000 charities and community groups nationwide. To meet this ambition, we need to continue to grow our income and are looking for a Supporter Care Administrator who will be a key part of our team, delivering exceptional care and stewardship to our supporters.

This role is the first point of contact for supporters and will ensure they feel valued and inspired to continue their support. A lifelong involvement with FareShare begins when supporters first contact us. So whether thanking, processing donations, answering queries or helping maintain our data, you will be vital to our success.

We are looking for fantastic communication skills. You will have a flair for delivering fantastic customer service and enjoy working within a fast-paced environment.

About You

You currently work in a supporter care or customer experience environment and enjoy public-facing responsibilities. You cherish the chance to join a charity which has entered the national consciousness as a trusted, ‘can-do’ change-maker. You welcome the chance to be the Fundraising team’s ‘go to’ person for supporter care-related queries and requests.

Main areas of responsibility

The key focus of the role will be:

  • Be a positive and helpful first contact for supporter queries. Manage and support communication channels for Fundraising including telephone and email.
  • To assist with data entry and maintain accurate supporter records.
  • Support the Fundraising team with delivery of campaigns.

Supporter Care

  • Be the first point of contact for supporters, delivering an outstanding level of customer service, providing detailed and accurate information and support all enquiries by telephone, letter and email from all who get in touch. This is likely to include members of the public, companies, trusts, existing supporters and those looking to support us.
  • Write and send donation acknowledgments letters to supporters.
  • Record all interactions accurately and clearly in our database where appropriate.
  • Support the Fundraising team with donation queries from internal teams.


Fundraising Activity

  • Support the Individual Giving Officer in the development and administration of fundraising appeals.
  • Work with the wider Fundraising team to create inspiring communications for our supporters.
  • Provide administrative support with Gift Aid claims.


  • Keep up to date with the Code of Fundraising Practice and GDPR compliance and ensure supporter care activity is delivered in line with regulations.
  • Support the Individual Giving Manager and the wider Fundraising team as required.
  • Occasional work outside of regular office hours and UK travel may be required.


Person Specification

Essential Criteria

  • At least one year’s experience working within a Fundraising team.
  • Experience of delivering excellent supporter care or customer service.
  • Excellent phone manner, including ability to cope with challenging conversations.
  • Excellent interpersonal and communication skill.
  • Able to demonstrate excellent organisational and administrative skills.
  • Organised and methodical approach to work.
  • Ability to contribute effectively to the team as well as the ability to work independently.
  • Able to follow instructions and carry out routine and complex tasks accurately, systematically and reliably.
  • Excellent attention to detail.
  • Proficient in the use of MS Office.



- Experience of the voluntary sector.

- Experience of using a Customer Relationship Management (CRM) system.


Values and Behaviours

  • A commitment to Equal Opportunities.
  • A passion for understanding of FareShare’s mission and strategy.
  • Flexibility of approach and a team player
  • Forward thinking and willing to contribute ideas and opinions.
  • Willingness and ability to travel around the UK on an occasional basis.


Closing date for receipt of applications is 5th December 2021

More about FareShare

At FareShare we are fighting hunger by tackling food waste - we rescue good food for frontline charities

We save food & c... Read more

Refreshed on: 27 November 2021
Closed date: 05 December 2021
Job ref: SCA010
Tags: Admin, Advice, Information