Volunteer Assisting with Forms & Telephone Calls at Drop-in
What you will be doing and hours
Welcome and explain the need to gather information on FCENS referral form for Caseworker to assess their situation and needs.
Fill in FCENS referral
Explain about confidentiality and information sharing on a-need-to-know basis
Make sure the consent form is signed and dated
Hand referral and consent form to Administrator and/or Caseworker
Make welfare calls as directed using FCENS phone
Help to collect feedback on forms provided
Time commitment: 4 hours same day/time weekly. Either 10am to 2pm or 2pm to 6pm week days
Why we need you
Volunteers contribute to the overall success of FCENS and are vital to the running of the Drop-in & Night Shelter.
We need support from the community to run our projects and make our clients feel welcome.
The skills you need
Empathy and compassion
Good communication skills, verbal and written
Understanding of confidentiality and information sharing
Follow FCENS safeguarding procedures
Work under direction
Knowledge of Health and Safety
Follow volunteering and other applicable FCENS policies and procedures
Ability to speak other languages
What is in it for you
Meet and volunteer with an interesting and varied group of people
Expand your knowledge on homelessness, recovery and mental health
Learn new skills and strengthen your skills base
Training with other volunteers and being part of the FCENS family
Reference available on request
As a volunteer, you can make a unique and tangible different to people’s lives.
The client requests no contact from agencies or media sales.