Volunteer Assisting with Forms & Telephone Calls at Drop-in

What you will be doing and hours

Welcome and explain the need to gather information on FCENS referral form for Caseworker to assess their situation and needs.

Fill in FCENS referral

Explain about confidentiality and information sharing on a-need-to-know basis

Make sure the consent form is signed and dated

Hand referral and consent form to Administrator and/or Caseworker

Make welfare calls as directed using FCENS phone

Help to collect feedback on forms provided

Time commitment: 4 hours same day/time weekly. Either 10am to 2pm or 2pm to 6pm week days

Why we need you

Volunteers contribute to the overall success of FCENS and are vital to the running of the Drop-in & Night Shelter.

We need support from the community to run our projects and make our clients feel welcome.

The skills you need

Listening skills

Empathy and compassion

Good communication skills, verbal and written

Understanding of confidentiality and information sharing

Follow FCENS safeguarding procedures

Team work

Work under direction

Knowledge of Health and Safety

Follow volunteering and other applicable FCENS policies and procedures

Ability to speak other languages

What is in it for you

Meet and volunteer with an interesting and varied group of people

Expand your knowledge on homelessness, recovery and mental health

Learn new skills and strengthen your skills base

Induction provided

Training with other volunteers and being part of the FCENS family

Reference available on request

As a volunteer, you can make a unique and tangible different to people’s lives.