Remote
£33,350 - £45,000 per year
Permanent, Full-time
Job description

Fearless Futures

Client Operations Junior Manager

Who are we?

Fearless Futures (FF) serves daring organisations - across sectors - ready to actively challenge inequities by addressing their roots, intersections, and lived realities. We do this as an ambitious group of multi-disciplinary specialists by facilitating transformative, experiential equity and inclusion education and partnering with our clients through consultancy to re-design their policies and processes to operationalise equitable ecosystems for their people and products. 

The role

Location

  • Remote, with access to local co-working spaces. We are an entirely ‘remote’ organisation.

  • We invite applicants living in the UK who have the right to work as unfortunately we are not sponsoring work visas at this time.

 

Role Type: Full Time (40 hours per week)

Deadline to apply: Friday, 29 July, midnight EDT. Applications will be reviewed and interviewed on a rolling basis.

Start date: By 22 August, 2022

 

Salary: Junior Manager pay band  

  • £33,350- £45,000

 

Precise salary will be decided within the band on the basis of experience and skillset. 

Benefits: 

  • 10% pension contributions 

  • Personal leave allowance: 25 days total plus 8 public/federal holidays. The FF offices close at year end, giving all staff a further c4-5 days of leave

  • Team Away Days

  • Birthday present

  • Potential for international travel to our U.K. or US offices (depending on location) 

  • State of the Art IT equipment and necessary home working equipment 

  • Monthly work from home financial supplement 

  • £/$360 annual wellness reimbursement (towards physical fitness, mediation, etc)

  • Friendly, collaborative, highly-connected team in the UK and US

What will the role involve?

  • This role will simultaneously engage in seamless client communications and balance complex scheduling needs (often with competing timelines between client wishes and our internal teams). 

  • Detail-oriented project management, including collaborating cross-functionally with internal stakeholders to ensure high quality, accurate deliverables are disseminated for in-person and virtual workshops.

  • Effective utilisation of organisational platforms (custom scheduling software, Asana, G Suite, Eventbrite, and other third party programmes). 

  • Routine maintenance of client feedback, including the creation of client data surveying reports. 

  • High attention to detail and execution of fiscal processes, including client invoicing.

  • Analysis of practice, policies, documents, and data to continuously improve operational processes at Fearless Futures.

  • Client relationship management, facilitating a smooth handoff from the Business Development team. This role will communicate with clients via video conferencing (Google Handout, Zoom, and Webex) and email. 

 

The role will report into Laurie Jevons (she/her), Director of Operations based in Portland, Maine and will have no direct reports. This position will have less than 10% travel.

Requirements for the role: 

  • Commitment to our mission and vision and values and a desire for the organisation to grow and thrive.

  • 3+ years working across multiple work streams in a fast-paced and or entrepreneurial environment.

  • Experience with operations, including invoicing, scheduling, and project management. 

  • Experience building strong and trusted stakeholder (internal and external) relationships.

 

Desirable

  • Experience working from home with a team across multiple time zones.

FAQ

When is the deadline to apply? 

  • Deadline: Midnight EDT, Friday, 29 July, 

Who can I speak to directly if I have questions about the role?

  • Unfortunately we are a small team and do not have the capacity for calls about the role. 

Interview process

  1. Round 1: rolling basis by Zoom.

This will involve a live assessment of your project management and operational skills and an interview. This will be with Laurie Jevons (she/her), Director of Operations and Ellie Green (she/her), Senior Facilitation Manager. All assessment activities will be live so you will not be required to prepare anything outside of the hours of the interview. 

Approx. duration: 2 hours. 

 

  1. Round 2: rolling basis by Zoom.

This will involve another live assessment of your organisational and communication skills, and an interview. This will be with Laurie Jevons (she/her), Director of Operations and Sable Lomax (she/her), Chief Relationships Officer. All assessment activities will be live so you will not be required to prepare anything outside of the hours of the interview. 

Approx. duration: 2 hours.

 

  1. Round 3, if required, though we do not expect it: rolling basis by Zoom. 

This will be an interview with our Director of Operations and Chief Relationships Officer. 

Approx. duration: 1 hour.

Accessibility and inclusion 

We take inclusion and accessibility very seriously at Fearless Futures, in order to live our values. Know that we will be prioritising this throughout the application and interview process in a range of ways, including:

  • We request phonetic pronunciation of your name to enable us to say your name correctly, throughout interviews. 

  • You are free to share with us your preferred name rather than your legal name. 

  • We share our pronouns before each interview and during the application process.

  • We will request your pronouns before each interview and during the application process: please share what you’re comfortable with at this juncture of the process. 

  • We do not request your address.  

  • We will ensure all interviews have the captions function on. 

  • All interviews have a short 5 minute break embedded in them. 

  • All questions asked by interviewers will be shared verbally and in written format posted in the chat, when posed during the interview. 

  • Detailed information will be shared ahead of the interview regarding the structure and content. 

  • All documents related to this process will be formatted such that backgrounds will be grey and font will be size 12+, with 1.5 spacing to make them as readable as possible. 

  • No interviews will take place in-person. Our interviews will take place on Zoom.

  • This pertains to UK candidates: we make all reasonable adjustments to support employees in their work if they are disabled or have a health condition. We encourage you to read about the government’s Access to Work scheme which could provide you with financial support to get the help you need to do all tasks successfully.

  • There will be space to share more regarding your specific accessibility needs at the application stage in a freeform manner and we will also create space for this before each interview also. 

 

Fearless Futures is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.
 

Our privacy notice for job applicants can be found here.

Posted on: 11 July 2022
Closed date: 29 July 2022 at 23:59
Tags: Admin, Project Management

The client requests no contact from agencies or media sales.