London, Greater London
£24,949 - £27,943 per year pro rata
Permanent, Part-time, 8 hours per day, four days per week
Job description

-- Summary --

From Bernie Sanders to Greenpeace UK, progressive organisations are using digital mobilisation to activate hundreds of thousands of campaigners and raise millions of pounds online. Forward Action believes that a digital mobilisation model - where organisations use digital channels to drive tens or hundreds of thousands of supporters to take advocacy, fundraising and volunteering actions - can revolutionize campaigning and fundraising in the NGO sector, but its potential is still largely untapped in the UK. Our team helps progressive organisations build digital mobilisation programmes and, as our Team Assistant, you will make sure our team has everything that it needs to be able to do its job and function as effectively as possible.

If you enjoy problem-solving, have good attention to detail and would be excited to help make charities and other non-profits more impactful, this job is for you.

This is a permanent role, with the freedom to work both in our London office and remotely from home, although during the pandemic you will, of course, only work from home. Once the pandemic is fully lifted, it’s likely you will need to be able to travel to meetings in London once or twice a month. This role is part time and you would work four days a week.


-- Who we are --


Forward Action is a digital mobilisation agency for progressive causes. We help our partner organisations reach new supporters, then mobilise them to become activists and donors. We have been in the engine room of some of the most successful election and charity digital campaigns of the last few years, helping our partners add millions of new supporters to their email lists, raise more money online (from more donors) and create campaigns that have led to real-world change.

Our values are critical to us: we will only work with causes that make the world a better place. You will get to work with some of the most inspiring and impactful organisations in the sector - such as Greenpeace, Cancer Research UK, and Amnesty International - and spend your days helping our team and our partners win progress on everything from climate change to homelessness.

You will be working at the cutting edge of digital mobilisation. We trust in data rather than our gut instincts, so we are constantly testing and iterating in our work in order to challenge assumptions and drive better results. We are an agile, fast-moving team, and you will have the opportunity to rapidly expand your knowledge and experience.

One of our fundamental values is that all our work should drive real-world, measurable results. But we also believe that the greatest progressive impact we can have is to give our partner organisations the skills, knowledge and culture they need to do what we do themselves. We want to spread our skills and way of working across the progressive sector, not make our partners dependent on us.

As a relatively small and young organisation (we’re six years old with nearly 20 staff members), we’re committed to starting from first principles when it comes to how to run the organisation. We want our team to have a healthy working culture and environment that draws on lessons and best practice from around the world. Your role will be a key part of fulfilling this vision. 


-- What you’ll do as part of our team --


  • Organising and executing administration and operational tasks

    • Ensure that our office is fit for purpose and everything in the office works well.

    • Administer our employment and sickness policies

    • Administer onboarding and offboarding process for team members

    • Support ad hoc administrative and operational needs of the team

    • Run our monthly all-team work-life balance survey and share the results with the team

  • Calendaring and managing internal meetings

    • Manage senior team member calendars to each team member’s priorities

  • Improving and maintaining our technology and systems

    • Ensure that all team members have the hardware and software they need for their work

    • Spot opportunities to improve the way we track and maintain organisational information

  • Organising and executing our payroll, expenses and invoicing systems

    • Collect and pay invoices weekly

    • Spot opportunities to reduce organisational expenditure

    • Liaise with our accountants to make sure our bookkeeping is completed and our payslips are accurate and sent to staff on time 

    • Pay our team members on time using our banking providers


-- Benefits and working culture --


Pro Rata Salary: £27,943 if you live inside London, £24,949 (plus £3,000 travel expense allowance) if you live outside London. We have a generous pay increase system, so every year your salary will increase in line with inflation, and if you hit your professional development goals you will also move up a pay grade. If you move up a pay grade your pay will increase by £1,123 - £1,258 pro rata depending on whether you live outside London or in London.

Contract Term: This is a permanent contract. The role is four days a week.

Location: At home during the pandemic; post-pandemic, in our Hoxton office, with the option to work remotely. Ensuring our team is open to people who live outside London and enabling staff to work flexibly are important values to us, so you’ll have the freedom to work from home regularly. Many of our meetings are held via video conferencing, but post-pandemic you will need to come into the office in London once or twice a month on average.

Holiday: 25 days/year (pro rata), plus bank holidays and the week between Christmas and New Year.

Extra holiday for travelling sustainably: We’re a member of the Climate Perks scheme, so you’ll have an extra two days of holiday a year if you use them to travel by land or sea instead of taking a flight.

Maternity and Paternity/Long-term partner parental leave: For a small organisation, we’re proud to have a generous and progressive parental leave policy. Maternity leave is 12 weeks at full pay, 14 weeks at 50% pay. Paternity/Long-term partner parental leave is 6 weeks at full pay.

Working culture and hours: Our team is open, inclusive, friendly, respectful and kind. People from communities that traditionally experience discrimination on the basis of race, ethnicity or immigration status; women; new parents; people with disabilities; and LGBTQ+ people are especially encouraged to apply.

We work eight hour days (including a 30 minute lunch break), with core hours of 9:30am-4pm. We put a lot of importance on ensuring everyone finishes on time: while there are some times when you’ll need to stay a little later to finish work, people in the team rarely work more than 45-60 minutes late. No one ever works on weekends or their holidays.


-- Abilities and experience you’ll need to have --


  • At least 1.5 years of experience working in an Executive Assistant, Team Assistant, administrative or operations role

  • Very good organisation - this role needs someone who consistently meets deadlines and doesn’t drop or forget about any tasks.

  • A positive, problem-solving attitude - Forward Action can be a busy place to work, and your role will be to support the team to be as effective as possible.

  • Strong attention-to-detail - accuracy is important in a lot of your responsibilities (for example, paying people correctly)

  • A great communicator, both verbally and in writing

  • Being comfortable working in a fast-paced environment

  • Dedication to helping build a fairer, more progressive society

  • Fluency in spoken and written English

  • A self-starter who is able to take the initiative and spot opportunities in your work

We also love a quick learner. We don’t expect you to know or have done everything when you start - we’ll be looking for you to pick up new skills and knowledge quickly, then run with them.


-- Abilities and experience that are nice to have --


We know it’s not possible for any applicants to have all these skills - it’s likely you’ll be able to bring 1 - 3 of the following to our team:

  • Experience working at an agency

  • Experience working in the charity sector

  • Experience in managing invoicing

  • Experience working with Quickbooks

  • Experience working with Google Workspace


-- How to apply --


To apply for this job, please complete the form linked to on the Charity Job website.

We run an anonymised application procedure to ensure our hiring process is as fair as possible. So please remove your name and contact information from your CV before uploading it, and only enter these details in the online form.

To apply, you will need to:

  • Include your CV (with name and contact details removed)

  • Include 250 words explaining how you’re suited to the role and why you want the job

  • Complete a short task (three questions) interpreting a mock employee information, there are instructions on the application form 

Applications close Sunday 13 June.

Shortlisted candidates will be asked to complete a set of online tasks from home any time - this can be any time that works for you between Friday 18 and Monday 20 June. Based on the tasks, a small number of candidates will be asked to attend an interview via a video call on Monday 28 June, potentially followed by a second interview if required.

More about Forward Action
Forward Action

Forward Action is a digital movement building agency for progressive causes. We work with clients from campaign conception through to results, ... Read more

Refreshed on: 31 May 2021
Closed date: 13 June 2021
Tags: Admin, Operations

The client requests no contact from agencies or media sales.