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Operations Manager

Greater London (Hybrid)
£44,720.34 (inclusive of London weighting) plus competitive pension
Full-time
Permanent
Job description

A little bit about the role 

The Programme Management team manages the national logistical and support functions for Frontline’s programmes, ensuring teams are well supported to deliver the programmes effectively and participants and leaders have an excellent experience. 

As a member of the charity’s leadership group, you will have the opportunity to work across the organisation with peers to play a key role in influencing and developing a culture that enables colleagues to do their best work. As such, you will bring your knowledge and experience to help achieve our mission to transform the lives of vulnerable children and families.

The Frontline Operations Manager is responsible for ensuring effective operations, systems, and processes are designed and implemented across the Frontline and Consultant Social Worker (CSW) programmes. 

Programme Management’s ultimate goal is to ensure a first-class experience for participants and leaders while providing them with the best possible conditions to maximise their learning, as well as ensuring that the teaching team is supported to a high level. To achieve this, you will look at how our systems and processes can be improved through a common-sense and data-led approach and will produce innovate solutions to intractable problems. 

Some key responsibilities include:

  • Embed mechanisms, processes and systems across the Frontline and CSW programmes that are effective, sensible, applied consistently and promote continual improvement.
  • Oversee the high-level event operations of Frontline’s Readiness for Practice Stage (five weeks of teaching that takes place both in-person and online during July-Aug).  
  • Line management of Frontline Ops Officer & Academic Registrar: set expectations, support, & inspire to deliver on team objectives to a high standard.
  • Monitor operational interdependencies, identify potential risks, and implement mitigation measures where required.

A little bit about you 

This role requires someone who is experienced in leading and managing others, with a passion for developing quality systems and processes that run with efficiency. We’re looking for someone who can show exemplary project management skill, a strategic thinker with the ability to conceptualise and translate processes and get others on board with their changes.

We have a fast-moving culture within the team and organisation, so we’re looking for someone who is who is well organised, details-focused and can use their initiative to do what works. You will have excellent communication skills, be able to build relationships with people and be willing to learn. There are lots of opportunities for growth and development in this role – and for the right candidate to make the role their own. 

If you feel you have the skills to make a real impact and contribute to creating lasting social change for children and families, we would love to hear from you. 

We have increased the diversity of Frontline’s workforce in the last 12 months, but we need to do more to have greater racialised minority representation in our senior roles. We know the value racialised minority voices bring and therefore, we are strongly encouraging applicants from these backgrounds to apply. We are also a disability confident employer and welcome applicants with disabilities. 

We reserve the right to close this role ahead of the deadline once we reach a suitable number of applications, so please apply as soon as you can!

More about Frontline

Over 700,000 children in England rely on the support of social workers each year. These children need and deserve the support of life changing ...

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Posted on: 07 December 2023
Closed date: 03 January 2024 at 09:00
Tags: Management, Operations

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