London, Greater London
£24,000 - £27,000 per year (pro rata depending on experience)
Contract, Part-time
Job description

1. Job summary and details

We’re looking for a motivated and initiative-taking individual who is excited by RSN’s vision and keen to get people to come alongside and support us. Combining creativity and story-telling ability with an eye for detail, accuracy and analysis, this new team member will have both strong written communication and relationship-building skills and an ability to organise their time, work to deadlines and adapt their plans in the light of feedback and evidence. 

  • Job title: Fundraising and Communications Officer
  • Reports to: Head of Programmes
  • Staff responsibility: None (may support interns and/or work experience placements)
  • Hours: 3 days per week
  • Salary: Salary band D (£24,000 to £27,000 pro rata depending on experience)
  • Contract: 2 year contract with initial 3 month probation, renewal subject to funding
  • Location: Willesden Junction (London). Please note that this post holder will be required to be in the office rather than working remotely. 


2. Application process

You must have a visa that allows you to work in the UK for the duration of this contract to apply for this job.

To apply, please submit a tailored CV and cover letter through CharityJob by 19th October 2019. Interviews will take place on Friday 1st November 2019.

In the covering letter (maximum 2 pages of A4) please explain how your experience addresses all the competencies in section 5 (person specification) below. 

We particularly welcome applications from people with refugee backgrounds.

In addition to your CV and cover letter, we would also like you to communicate why you want to fundraise for RSN. You can do this by a) adding an additional paragraph or two to your cover letter, or b) sending a (maximum 1 minute) video (or a link to its location) to jobs @ refugeesupportnetwork. org [no spaces in email address], or c) sending this information as an A4 flyer sent to jobs @ refugeesupportnetwork. org [no spaces in email address]. Any emails to jobs @ refugeesupportnetwork. org [no spaces in email address]should clearly state your name so that we can match it to the application you have submitted through CharityJob.

3. About RSN

At Refugee Support Network we are working towards a world where all young people displaced by conflict or crisis are able to build more hopeful futures. Led by our ethos and values, we do this by supporting young refugees and asylum seekers to access, remain and progress in education. 

Currently over 500 young people each year benefit from our core programmes: educational mentoring, access to higher education, specialist education and wellbeing support and our new values-based leadership course. Alongside our direct work with young people, we undertake research and consultancy and provide training, ensuring that the voices of young refugees and asylum seekers are heard by those whose decisions affect their lives. 

For more information, please see the 'Ethos and Values' page of our website and our latest impact report. 

4. Job mission and outcomes

The mission of this role is to increase our income from individuals and strengthen our communications with supporters. The Fundraising and Communications Officer will deliver the following outcomes:

Outcome 1: RSN has a larger database of potential supporters

Key tasks include:

  • Increasing the number of people on our mailing list by, for example: 

  • developing compelling marketing and promotional resources (engaging, where appropriate, external design and/or capacity) eg name gathering postcards and videos;

  • securing opportunities for RSN staff members to speak about our work (eg at churches and schools) and invite people to sign up to staying in touch;

  • Evidencing growth of database through accurate record-keeping and reporting.

Outcome 2: RSN has more income from individuals 

Specifically, we want to convert new contacts into supporters, retain existing donors and encourage them to give more. 

Key tasks include:

  • Overseeing RSN’s new donor engagement plan including:

  • Devising and sending relevant communications to potential, new and existing donors;

  • Managing a donor engagement calendar which schedules communications across the year, including ensuring that donors are thanked in a timely manner;

  • Developing compelling fundraising resources (engaging, where appropriate, external design and/or capacity) eg new donor welcome packs, fundraising appeals and cases for support;

  • Liaising with members of the wider RSN team to gather stories, images, quotes and statistics for use in fundraising resources and RSN’s wider communications;

  • Mobilising pro bono and volunteer support for our fundraising and communications including identifying areas where external input could add value (eg video making, design work, photography, printing) and by liaising with these partners to achieve our objectives;

  • Equipping those who want to fundraise or collect for RSN, eg churches who want to do a fundraising carol service for us, someone who wants to organise an event for us or run a marathon to raise funds;

  • Evaluating the effectiveness of our supporter relations through detailed and accurate record-keeping and regular reporting and analysis;

  • Growing RSN’s understanding of our audiences through, for example, surveys, phone calls and conversations;

  • Supporting the Senior Leadership Team in their engagement with major donors.

Outcome 3: RSN has an active and effective presence on the internet and social media

Key tasks include:

  • Developing and implementing a cohesive plan across social media channels to maintain a strong and consistent brand, promote our key messages and increase the number of followers and those engaging with our work;

  • Overseeing RSN’s social media by planning, creating/commissioning and scheduling content and resourcing other team members to support RSN’s social media presence;

  • Conducting regular surveys about RSN’s audiences, the reach of our brand and influence and the effectiveness of our communications;

  • Ensuring that our website installs confidence and provides easy routes to engagement by keeping it up-to-date and using Google Analytics to identify trends which inform its development.

5. Person specification

In order to achieve this role’s mission and deliver the above outcomes, we would like candidates to demonstrate the following competencies:

Competency 1: Ability to raise funds from individuals

  • Evidences relevant aptitude and experience which would enable them to identify new supporters, make clear and concise asks for financial support, create fundraising materials, monitor and evaluate the success of fundraising campaigns and fulfil the other tasks set out above. 

  • Demonstrates an ability to understand, absorb and summarise new information quickly and proficiently.

  • Has experience of using Mailchimp and other relevant programmes eg Canva, CRM systems.

Competency 2: Written communication skills

  • Writes clearly, articulately, accurately and appropriately for a range of audiences.

  • Maintains a high standard in all forms of written communication, including email.

  • Evidences an ability to tell stories which persuade and lead to action.    

Competency 3: Social media knowledge and skills

  • Has a track record in using social media and growing the number of followers and/or brand reach.

  • Evidences an ability to create and evaluate the impact of social media content.

  • Has an eye for design and is able to create and/or commission materials to support our communications strategy.

  • Has experience of updating websites and using Google Analytics.

Competency 4: Administration

  • Thoroughly accomplishes a task by showing attention for all the areas involved, no matter how small.

  • With an eye for detail, double-checks the accuracy of information and their work to provide accuracy and consistency.

Competency 5: Personal working style

  • Works well independently and is confident to make decisions on their own whilst recognising situations where it is appropriate to discuss with their line manager or the wider team.

  • Monitors and checks work or information and plans and organises time and resources efficiently.

  • Takes the initiative to reflect critically on their own performance and develop improvement strategies.

  • Keeps accurate records and can be trusted to proofread important documents before they are shared externally.

  • Maintains stable performance when under heavy pressure and/or juggling multiple work streams, demonstrating strong willingness and internal motivation to work hard and get the job done. 

  • Identifies areas for improvement, seeks ways to address these and welcomes all learning and skills development opportunities.

  • Has integrity, earns trust and maintains confidences, and speaks plainly and truthfully.

Competency 6: Team and partnership working 

  • Understands, values and speaks affirmingly of the work of other team members, partner organisations, donors and beneficiaries. 

  • Contributes to a positive working environment by taking time to build relationships with everyone they engage with through this role, being helpful, kind and sensitive to their needs.

  • Has sufficient IT knowledge to work effectively on the RSN team, eg is able to use, or quickly pick up,  Google Drive, Whatsapp, Google Hangouts, CiviCRM.

  • Communicates professionally, promptly and warmly with external individuals and agencies, such as designers and volunteers. 

  • Is able to ask appropriate questions to elicit information to make informed decisions, and explain information succinctly and compellingly.

Competency 7: Ethos

  • Is engaged by RSN’s vision of enabling young refugees to build more hopeful futures through education.

  • Is inspired by the possibility of positive change and committed to nurturing hope within their sphere of influence.

  • Is motivated by personal core beliefs (whether Christian or not) and values being part of an organisation which is founded on, and seeking to outwork, the Christian faith.

6. Equal opportunities 

RSN is committed to promoting equal opportunities in employment. Any job applicants will, except in circumstances justifying different treatment that are not unlawful (for example to comply with an occupational requirement), receive equal treatment regardless of age, disability, gender identity, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics).


More about Refugee Support Network
Refugee Support Network

At Refugee Support Network we are working towards a world where all young people displaced by conflict or crisis are able to build more hopeful... Read more

Posted on: 19 September 2019
Closed date: 19 October 2019
Tags: Communications, PR, Fundraising

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