Direct Marketing Jobs
Award winning, registered charity Future Living Hertford is seeking an Operational Chief Executive Officer. This vacancy has arisen as a result of the planned retirement of the current post-holder who founded the charity and has overseen the evolution, continued growth and huge success of the Charity for the last 10 years.
We are a well-established, forward-thinking organisation propelled by innovation, passion and flexibility. Our success stems from our ability to adapt to the evolving needs of our vulnerable clients and local communities. The charity is strongly supported by a committed and fully engaged Board of Trustees.
Working to a three-year plan that is always ambitious and stretching and supporting a highly skilled and committed staff team across Hertfordshire, this is a rare opportunity to lead a very exciting organisation into its next phase of development.
We are seeking to appoint an individual that puts community and delivering quality services at the heart of everything they do in line with our values of, Respect, Integrity, Safety and Community and possesses vision to take the charity to its full potential.
We are a Charity with a difference, we don’t have one mission, we support our clients and community in varied and innovative ways with programmes they participate in developing and delivering. We support them in leading self directed and flourishing lives. We are seeking an inspirational leader who is entrepreneurial and creative.
The qualities that we are seeking in applicants for this role are:
●Client/Volunteer focus
●Hands-on
●Involved
●Inspirational
●Flexible
●Motivational
●Appetite for growth
●Leadership
●Integrity
Chief Executive Officer
●Hours of work: 37 Hours per week plus occasional evening events
●Salary: £50,000 - £60,000 per annum (plus 5% employer pension contribution) dependent upon qualifications and experience.
●Holiday: 25 days plus 8 public and bank holidays.
●Location:Vale House, 43 Cowbridge Hertford, SG14 1PN with the ability to travel throughout Hertfordshire when required,
●Responsible to: Future Living Hertford Chair of Board of Trustees
The qualities that we are seeking in applicants for this role are:
Community focus – the successful candidate could be someone from within the locality, someone who had a proven track record of delivering for a community in a meaningful way or indeed someone from another sector with transferable skills and a demonstrable desire to support communities in need. They could be connected to the community with an established network or alternatively may have proven skills in networking and building effective working relationships quickly.
Hands-on – we are a medium-sized charity and the candidate must be willing and able to be involved at all levels from operational to executive.
Involved – the candidate will be closely engaged with the Charity’s entire operation, and with local stakeholders and community leaders.
Flexible – the candidate must be able to thrive and lead within an environment of changing focus and priorities and a level of unpredictability.
Motivation – we are looking for a candidate who wants to commit to a medium to long-term career in a Chief Executive Officer role and continue to grow and evolve the organisation.
Innovation and an appetite for growth – the candidate must have an appetite to continually seek development and growth opportunities, whether through securing funding locally or nationally, social enterprise or through partnership working.
Leadership – the candidate will have highly developed leadership skills to be able to connect with our staff team and support them to deliver through their teams utilising training, development, support and if needed robust performance management measures to ensure service aims and objectives are met to the required standard and quality.
If you are looking for your next opportunity working with an award winning and highly respected organisation that is seeking continued success, growth and development then please submit your CV.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Individual Giving Fundraiser
Summary and key purpose (fundraising)
This new role will be primarily responsible for developing, marketing and managing our individual giving together with working across other fundraising disciplines. You will be a key member of our fundraising team, producing compelling fundraising communications, stewarding individual donors, including regular donors and gifts in memory. You will ensure that our donors receive excellent care.
Our Individual Giving programme will incorporate one-off donations, regular giving, digital fundraising, appeals and in-memory giving. You will do this, with the support of our recently appointed fundraising agency, who you will manage our relationship with week by week.
A critical element of the role will be how we market ourselves to potential new donors, taking them on an emotional engagement journey in order to solicit regular gifts.
Your expertise and skills:
To excel in this role, you will need prior experience of working in a fundraising setting, with an understanding of good stewardship practices. You should be a self-starter who thrives in a dynamic environment, working across teams and meeting multiple deadlines. Your excellent relationship management skills will enable you to effectively communicate with a diverse range of stakeholders and gather information on new projects. You must have a thorough understanding of individual giving, developing donor journeys and experience of work with agencies.
Key responsibilities:
· Day-to-day management of the regular giving programme, project managing appeals and overseeing the thanking process for individual donors.
· Create, plan, deliver and evaluate multi-channel, compliant, insight-led, supporter-centric campaigns to engage and drive action from new and existing supporters.
· Manage our newly appointed fundraising agency, and in doing so, help deliver an ambitious appeal programme and income target.
· Review and develop operational plans for individual giving (including regular giving, in memory, digital fundraising and appeals) working to achieve agreed targets.
· Communicate and document key performance indicators across individual giving appeals. Ensuring you provide commentary to accompany results reporting, drawing on insights and the wider picture to add context and make recommendations from your learnings.
· Work with the fundraising agency and RABI communications team to produce and edit appropriate collateral.
· Devise and deliver supporter communications, including stewardship activity, welcome journey content and appeal communications.
· Help ensure that we comply with legal and compliance requirements including industry best practice, GDPR/PECR regulations and the CIOF code of Fundraising Practice.
· Develop and maintain good working relationships and liaison with other members of RABI staff.
· Take part and contribute to team meetings.
· Cooperate with RABI on health and safety matters, taking reasonable care of own and other people’s health and safety within the workplace. Follow and H&S training received and alert RABI to any serious risks.
· Actively participate in the staff appraisal scheme and be committed to training and development in line with RABI’s aims and objectives.
· Liaise with volunteers, clients, contractors and other stakeholders as necessary.
· Promote the Charity’s work, assisting with demonstrations and in fundraising and awareness events as appropriate.
· Perform any other reasonable task as required by the Charity.
As a newly formed department, there is a significant opportunity for career progression for the right candidate.
Person Specification:
Essential
· Marketing or direct marketing or marketing qualification.
· Experience of using direct marketing methods to recruit, retain and develop supporters (e.g. telemarketing).
· Previous direct marketing or transferrable experience. This should include project managing or assisting a project manager to plan and deliver activity and evaluate results
· Planning, delivering and managing individual giving programmes.
· Delivering donor recruitment and retention projects from initiation to completion.
· Proven track record of meeting or exceeding targets from unrestricted donations.
· Presenting confidently to a variety of audiences.
· Building relationships and maximising engagement with donors and supporters
· Able to create and tailor engaging and emotive copy for a range of different channels.
· Empathy with the goals and objectives of RABI.
· A positive and creative approach to work, with the ability to multitask.
· Strong interpersonal skills, including good telephone manner and empathy towards in-memory donors.
· Ability to record accurate data and work with a CRM system
· Self-motivated and confident in working, both independently and in teams
· Good communicator, including face-to-face, phone, in writing and via remote communications.
· Good written and numeracy skills.
· Ability to manage time effectively, prioritise workload and plan-ahead.
· Good IT skills (MS Office including Excel and Word).
· Understanding of Data Protection and fundraising regulations, compliance and best practice.
· Proficiency in using Microsoft Office
Desirable
· Knowledge of targeting, segmentation and response analysis.
· Knowledge of testing, validation and taking campaign learnings forward.
· Knowledge of print and online production processes.
· Understanding of the Gift Aid process.
· Voluntary sector experience.
· A full UK driving license.
· Experience of database use
· Experience of fundraising platforms such as Just Giving.
This role profile is not exhaustive and is subject to review in conjunction with the post holder according to future developments at RABI.
Benefits:
· Enrolment to Nest on commencement of employment and then opportunity to join RABI’s group pension scheme with Standard Life where RABI make contributions equivalent to 10% of your basic salary, provided you make a personal contribution of 5%
· Life assurance from day one
· Access to our Employee Assistance Programme
RABI is proud to be an equal opportunity employer and aims to ensure that all employment practices secure equality of opportunity and that no prospective or current employee receives less than favourable treatment at RABI as a result of their sex, sexual orientation, age, race, religion, belief, ethnic origin, disability, marital, or for any other reason which cannot be shown to be justifiable. Our recruitment process strives to ensure that individuals are selected only based on their relevant skills, experience, qualifications and abilities.
The client requests no contact from agencies or media sales.
We are looking for a Supporter Development Manager for a 12 month contract with an inspiring national social welfare charity, to be responsible for delivering exciting projects all designed to generate income or to steward supporters.
This is a hybrid role, with 2 days a week in the London office.
The Charity
A long standing national charity, dedicated to providing life long support from advice services to rehabilitation. They have a staff of c1,500 people securing over 150m last year.
You would be joining a highly respected organisation, known for its supportive and inclusive working culture, offering fantastic benefits including 28 days paid holiday per year (plus bank holidays), contributory pension scheme -employer contribution up to max of 10% and an employee assistance programme as well as much more!
The Role
Plan and manage campaigns end to end,to supporters and shoppers through channels including direct mail, email, telephone, SMS, social media and supporter stewardship events.
Implement supporter development strategies to include welcome communications, upgrade, reactivation and other stewardship-based initiatives to maximise retention.
Work with the Senior Product Managers to produce annual and campaign budgets.
Coach and mentor members of the team in communications expertise and management skills.
The Candidate
Significant experience of planning and managing complex direct marketing campaigns including direct mail and email.
Effective management of multiple key suppliers, ensuring service is to agreed standards
Significant evidence of effective income and expenditure budget management and of producing scenario models and
forecasts.
Experience of managing and leading large and complex projects.
IMPORTANT NOTE
Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful, but we positively encourage you to apply for any other positions that you may see in the future.
We apologise that we cannot contact everybody in person but thank you in advance for your interest.
Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.
Salvation Army – Retention Campaign Manager x 2
Location: Hybrid working, 2 days in office, London SE5.
Salary: £43,798 per annum
Contract: Permanent, full-time hours.
The Salvation Army, the UK’s leading social welfare charity, has exciting opportunities to join the charity’s small, but hugely dynamic and successful, Individual Giving team with two openings for a Retention Campaign Manager.
The Salvation Army is one of the largest, most diverse providers of social and community services after the Government. With more than 650 local centres and nearly 100 residential centres, they make a powerful difference to people across the UK who might otherwise be excluded. Income raised by the Individual Giving team has grown significantly year-on-year, and this year the organisation has an ambitious target of raising over £50 million in unrestricted income.
The charity is seeking motivated and hardworking candidates to join the team, taking the lead on multiple retention appeals and supporting the Retention team to deliver an annual income target of £40 million. You will inspire and motivate supporters to continue supporting and to drive loyalty. You will deliver both online and offline activity, including cash appeals, direct debit and upgrade asks, and loyalty communications – as well as our flagship £14M warm Christmas Appeal. You will also be responsible for managing and developing one line report.
Successful applicants will have demonstrable experience of working within Individual Giving across a range of direct marketing channels. They will be a brilliant team player with exceptional project management and organisational skills, the ability to manage relationships with key external agencies and strong attention-to-detail. This will be a great opportunity for somebody looking to progress within their fundraising career and work for a charity with multi-million-pound income targets.
CLOSING DATE: 9am, Tuesday 2nd April 2023
PLEASE NOTE: We will be longlisting applications as soon as we receive them, so please apply early to register your interest.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Venn Group are delighted to be in partnership with the RAF Benevolent Fund to recruit for an exciting new Digital Manager position. The RAF Benevolent Fund is the leading welfare charity for the RAF, providing services to over 40,000 people.
As a key role in the Fundraising Directorate, the Digital Manager will lead on managing and developing the RAF Benevolent Fund’s online presence to help them engage with new and existing audiences.
Key responsibilities:
- Develop and deliver the Fund’s digital communications and fundraising strategy
- Take the lead on scoping, proposing and implementing digital campaigns for fundraising and non-fundraising purposes
- Maintain budget responsibility for the Digital budget
- Manage and develop the Fund’s website, intranet, social media channels, and digital newsletters
- Set up and run paid social media campaigns to support fundraising and welfare activities, using analytics to shape and inform the content plans
- Support the Communications team to generate and publish relevant content
- Use data and insight to develop and optimise digital activities and content to generate new audiences, maintain existing and drive conversions
- Produce regular reports demonstrating performance of digital channels and campaigns
- Manage external agencies and meet income, expenditure and agreed targets
Person specification:
- Degree or Digital Marketing/Fundraising Qualification or equivalent
- Proven experience in managing digital paid media fundraising activities
- Extensive experience of managing websites and working on CMSs
- Excellent attention to detail and strong interpersonal skills, relating well to people at all levels
Highly Desirable:
- Membership of the Chartered Institute of Fundraising
- Knowledge of online payment gateways
- Experience of promoting national fundraising events
Agency reference number: J78591
Location: Central London
Duration: Permanent
Salary: £48,000 per annum + benefits
Working hours: Full time
Working pattern: Hybrid
This vacancy will be actively shortlisted so early applications are encouraged to avoid missing out.
Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.