Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Supporter Services Assistant
Up to £25k pro-rata £14,285.71 for 20 hours per week, plus 8% employer pension contribution
Part-time (20 hours per week, Wednesday - Friday)
Hybrid – 1 day per week in Godalming, Surrey
Permanent role
Are you passionate about animal welfare and love delivering excellent customer service? Do you take pride in your attention to detail and enjoy working with systems and processes? Are you looking for flexibility in your work life? If so, we’d love to hear from you.
At the League Against Cruel Sports, we’re working towards a kinder society where animals are no longer persecuted in the name of ‘sport’. We’re looking for a Supporter Services Assistant to join our friendly and committed Fundraising team.
This is a vital role that supports our incredible supporters — whether they’re making a donation, updating their details or asking about our campaigns. You'll be the first point of contact for many of them, helping to deliver a warm, professional and efficient experience by phone, email and post.
You'll also support the team with accurate data entry, payment processing and the day-to-day running of our supporter database, helping to ensure every gift and action is recorded and acknowledged appropriately.
Our motto is “dialogue, not monologue” — we value every conversation with our supporters, and you'll be instrumental in making sure they feel heard, appreciated and part of our movement.
Key responsibilities:
· Responding to supporter enquiries by phone, email and post
· Processing donations and setting up direct debits
· Maintaining and updating supporter records using our CRM systems
· Sending thank you letters and supporter communications
· Supporting data imports, exports and database hygiene
· Handling supporter complaints with care and professionalism
What we’re looking for:
· Experience in customer or supporter care
· Excellent written and verbal communication skills
· Confidence using databases and Microsoft Office
· Strong attention to detail and a high level of accuracy
· Empathy for supporters and a commitment to our cause
· A calm, friendly and solutions-focused approach
Experience with Raiser’s Edge or similar CRM systems is helpful, but not essential – we’ll provide full training.
Why join us?
You’ll be joining a values-driven charity with a long and proud history of campaigning, protecting wildlife and exposing cruelty.
We offer a flexible, supportive working environment with 28 days of annual leave pro rata (in addition to the public holidays and rising with service) and flexible working arrangements.
Additionally, our benefits package includes a generous employer contribution of eight percent towards your pension scheme and discounts on shopping, electronics, hospitality and leisure.
Most importantly, working at the League gives you the opportunity to make a real difference for animals. Find out more about working at the League.
The League Against Cruel Sports is committed to inclusivity and diversity, and we welcome candidates from all backgrounds to apply.
Ready to make a real difference? Don't wait - apply now! We're looking to fill these positions quickly and will be reviewing applications on a rolling basis. To apply, please submit your CV and a covering letter. Together, we can redefine what is acceptable and create a better world for animals.
We protect animals from being persecuted in the name of sport. United, we aim to redefine what is acceptable and inspire change.

The client requests no contact from agencies or media sales.
Main Purpose of Role:
· Devise and implement a mixed programme of community fundraising activities, to generate a sustainable source of unrestricted income to meet agreed targets.
Specific Responsibilities:
- Launch, implement and run innovative income generating projects to maximise donations to SWA, to look after relationships with existing donors and build on relationships created to ensure fundraising potential is optimised.
- Set up and manage a volunteer community fundraising team
- Organise and manage community fundraising activities (including digital) and events to maximise all fundraising opportunities and work to raise the profile of the SWA.
- Keep abreast of developments in the third sector relating to fundraising and have an awareness of the local competition for donations.
General Responsibilities:
Responsible for the Health, Safety and welfare of yourself and your colleagues, ensuring the duties and responsibilities are clearly understood and that legislative requirements are adhered to.
- Respect the confidentiality of all information obtained in the course of duties, perform and refrain from disclosing such information without written consent from management, except where disclosure is required by order of a Court of law.
- Maintain professional competence by complying, at all times, with the training and competence procedures set down by the Organisation. Generally, keep abreast of developments affecting your duties and responsibilities.
- Be aware of the Organisation’s Equal Opportunities Policy regarding both employees and service users to assist in eliminating all areas of inequality and discrimination.
- Become familiar with the aims, ethics and aspirations of the Organisation and to sustain and promote them. Participate enthusiastically in the growth and prosperity of the Organisation.
- Undertake any other business development/funding duties, as directed that can reasonably be accommodated within the salary range for the job and your expertise.
Job Description and Review
The job description reflects the present requirements of the post. The description will be reviewed in consultation of the job holder as and when the duties and responsibilities change. Such review will normally also take place at the Annual Appraisal Meeting.
Desirable
- Charity fundraising qualification
- Membership of Institute of Fundraising or other relevant professional body.
- Ability to speak Welsh
Essential
Experience
- Minimum of two years’ experience in community fundraising with a proven track record of achieving funding target
- Experience in planning, organising and delivering fundraising campaigns, events and activities
- Developing and evaluating new opportunities for partnerships and community fundraising
- Raising funds via social media activities/digital marketing
- Experience of managing or working with volunteers to support fundraising activities
Knowledge
- Charity community fundraising
- Donations
- Proven knowledge of online fundraising tools, digital marketing and social media
- Regulatory knowledge to include Gift Aid, general data protection regulations and fundraising best practices.
Skills/Personal Qualities
- Proficiency in Microsoft Office, and experience with Customer Relationship Management software systems.
- Numerate and attentive to detail, with the ability to maintain accurate records
- Good networking skills
- A proactive self -starter who is able to work on their own initiative, managing and prioritising their work to meet agreed deadlines and targets
- An excellent communicator, with persuasive, engaging and creative writing skills
- Understanding of, and enthusiasm for, SWA’s work, mission and values
- A passion to raise funds for SWA
Other
- Full UK driving licence and access to a suitable vehicle
- Able to lift and transport equipment
- Willingness to travel locally and to work occasional evenings and weekends
The client requests no contact from agencies or media sales.