£21,000 - £25,000 per year
Permanent, Full-time
Job description

Frontline Services Day Advisers

Full time at 35 hours

Home based, UK 

Salary: £21,000 - £25,000 Dependent on experience



GamCare is the UK’s leading provider of information, advice and support for anyone affected by gambling-related harms.

GamCare operate the National Gambling HelpLine to provide information, advice and support for anyone affected by problem gambling as well as providing free treatment across England, Scotland and Wales.

GamCare is now looking to recruit Frontline Services Day Advisers on a full-time basis to work across our support services.

Advisers Key Responsibilities include:

  • Providing empathic advice and support to callers via our Freephone HelpLine and web chat NetLine;
  • Identifying appropriate clinical and non-clinical support including referral and signposting to other services;
  • Undertaking Brief and Extended Brief Interventions;
  • Ensuring safeguarding issues are managed effectively;
  • Maintaining caller and call records on our database;
  • Moderating our online Forum and Chatrooms.

We operate the National Gambling HelpLine 24 hours a day, 365 days a year. We are looking for people to work flexibly across several shifts, including weekend and evening work on a regular basis between 8am and midnight.

You should have previous experience in working in a helpline or clinical/addiction setting. You should have excellent ICT skills. Training, supervision and a full CPD-programme is offered to staff.

The role is home-based; however, you will occasionally be required to attend training and update sessions in our offices in London. You will need to ensure that you have a confidential space within your home to work from, a home working risk assessment will be carried out by your line manager. 

You will form part of an enthusiastic team working and committed to supporting those affected by problem gambling across Great Britain.

This post is subject to a Disclosure and Barring Service (DBS) check.

To apply, please go onto the GamCare website and complete an application form and Equal Opportunities Monitoring Survey.

If you would like acknowledgement that your application has been received, please ensure the application is attached and put the following subject in your email:

Job application: <name of vacancy>

Please note that if the subject is not correct, you may not receive a confirmation.

To discuss the role further please email Fiona Macleod Senior Service Manager. Application forms forwarded to this email will not be accepted.

Previous applicants need not apply. Please note we do not accept CVs

GamCare is committed to processing your personal data fairly, lawfully and transparently in line with GDPR. For further information on GamCare’s recruitment privacy notice please refer to our website.

Closing date for applications is Monday 15 March 2021 at 9am

Interviews will be held via video conference


Refreshed on: 30 January 2021
Closed date: 15 March 2021
Job ref: Frontline Services Day Adviser
Tags: Social Care/Development

The client requests no contact from agencies or media sales.