Farringdon, Greater London
£35,000 - £40,000
Permanent, Full-time
Job description

Quality and Performance Manager (Youth Outreach Programme)

Full time at 35 hours, Office Based, London, UK

Salary: £35,000 - £40,000   


GamCare is the UK’s leading provider of advice and support to problem gamblers and their loved ones. Its flagship Youth Outreach Programme “BigDeal” is expanding, and a new support service for young people will be launched in April 2020. The programme is designed to deliver education to young people on safe gambling choices over the next four years. 

GamCare seeks a Quality and Performance Manager to lead and support the Youth Outreach Team to deliver exceptional outcomes as the Youth Outreach Programme enters an exciting new phase.  Some of the Outreach Team are directly employed by GamCare, and some by our regional partners, so the role will involve managing the dynamics of a team that works in different places and in different ways.

The successful candidate will be an inspiring team leader who champions continuous learning and development in a fast-paced environment.  They will have experience with reporting and governance, and the ability to manage complex relationships with multi-level stakeholders.

GamCare’s central London office is a friendly, collaborative and energetic environment.

Key Responsibilities include:

  • Lead and manage the youth outreach team, ensuring targets are met and the team is motivated and connected
  • Utilise and develop our existing systems and processes for quality assurance and governance
  • Use data strategically and effectively with the team to ensure that targets are reached, a learning culture is embedded, and that services are responsive and effective.
  • Build on existing evaluation and impact measurement work to ensure that the programme can effectively communicate impact and ensure continuous improvement

To apply, please go onto the GamCare website and complete an application form and Equal Opportunities Monitoring Survey.

Please note we do not accept CVs

GamCare is committed to processing your personal data fairly, lawfully and transparently in line with GDPR. For further information on GamCare’s recruitment privacy notice please refer to our website.

If you would like an acknowledgement that your application has been received, please ensure the application is attached and put the following subject in your email:

Job application: <name of vacancy>

Please note that if the subject is not correct, you may not receive a confirmation

Previous applicants need not apply

To discuss the role further please email Megan Pengelly (Programme Manager). Applications sent to this address will not be accepted.

Closing date for applications is  9am Friday 31 January 2020

Interview date: Friday 7th February 2020

Interviews are scheduled to take place in central London

Posted on: 17 January 2020
Closed date: 31 January 2020
Tags: Management, Business Development

The client requests no contact from agencies or media sales.