£22,168 - £26,390 per year
Permanent, Full-time
Job description

Remote Services Support Officer

Full time at 35 hrs per week, Permanent

Salary: £22,168 – £26,390 – dependent on experience

Work from home – Occasional site visits required to our London Office

Closing date for applications: 9am Friday 8th July 2022

Interviews will take place online via video conference - week commencing 11th July 2022  


About Us


Founded in 1997, GamCare is the leading provider of information, advice and support for anyone affected by gambling harms. We operate the National Gambling Helpline, provide treatment for anyone who is harmed by gambling, create awareness about safer gambling and treatment, and encourage an effective approach to safer gambling within the gambling industry.


The Role


This is a great time to join GamCare as we’re recruiting a Remote Services Support Officer which is a new opportunity for someone who is a confident communicator, works collaboratively, has a can-do attitude, and enjoys being part of a dynamic team.  The Remote Services Support Officer is ideal for someone who is super-organised and enjoys a varied workload.

As the successful candidate you’ll support the work of our Director of Clinical and Communities, Head of Remote services, and Helpline Managers. This will include administrative support and co-ordination of reporting schedules, as well as liaising across teams internally, arranging and recording meetings, maintaining action logs and monitoring systems.

The Remote Team operate the National Gambling Helpline which provides information, advice and support for anyone affected by problem gambling as well as referring people to free treatment across England, Scotland and Wales.


About You


As the successful candidate you’ll bring your extensive experience of having worked in Operational Support, Administration or as a Personal Assistant or similar which will have equipped you to be a highly organised and detail-orientated member of the team.


With a background of strong analytical and problem-solving skills you’ll be able to prioritise and execute tasks well in an agile working environment. Excellent verbal, written communication and honed interpersonal skills along with the ability to present ideas to a range of ideas in a user-friendly language are essential for your success.


Key Responsibilities

  • Meeting administration, including maintaining meeting schedules, booking accommodation (where needed), minute-taking and actions logs.
  • Organise calendars, rotas, diaries and meetings across multiple teams and staff members.
  • Co-ordinate reporting schedules and report requests with data colleagues, to ensure that reports are accurate and submitted on time.
  • Monitoring inboxes, prioritising and directing queries quickly and efficiently.
  • Manage enquiries and other correspondence and liaise as appropriate.
  • Assist with the co-ordination of functions across directorate, such as consultation with other clinical colleagues and compilation of presentations.


Benefits You Can Enjoy


  • 33 days basic annual leave entitlement per annum (pro-rated for part-time colleagues) including bank holidays which increases with service
  • A generous Pension Scheme - we contribute 6% and you contribute 2%.
  • Discretionary company sick pay from day one of service.
  • Employee Assistance Programme – 24-hour support
  • Cycle to Work Scheme


Appointment is subject to a DBS check


GamCare are committed to offering the best support to people affected by gambling harms, as such we welcome applications from candidates with lived experience.


To apply, please go onto the GamCare website and complete an application form and Equal Opportunities Monitoring Survey.

For any further information on the role or if you require any reasonable adjustments at any stage of the application process, please contact recruitment inbox and the team will be happy to help.




Posted on: 24 June 2022
Closed date: 08 July 2022 at 09:00
Tags: Social Care/Development, Support Worker

The client requests no contact from agencies or media sales.