Jobs

Do you want to make a genuine difference to the lives of dogs across the country? Are you looking for a contact centre role that measures success on service rather than sales?

Customer Support Centre Advisors are the main point of contact for a wide range of queries from our supporters, members, adopters, customers and members of the public.

About this job: 

As a Customer Support Centre Advisor, you’ll: 

• Provide the best customer service with every interaction.
• Liaise regularly with colleagues in the support centre, our network of rehoming centres and our London offices.
• Respond sensitively and efficiently to all calls, following our set policies, procedures, and guidelines.

About you: 

The successful candidate will have excellent frontline enquiry and/or customer services in a high demand customer service environment as part of a team. Resilient, proactive and self-confident, you will have experience in managing sensitive situations appropriately. 

About Dogs Trust: 

We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.

About the team:

The Customer Support Centre is multi-channelled, with a mixture of inbound, outbound and email traffic which receives calls and emails for our network of 21 rehoming centres in the UK. The Customer Support Centre also receives calls for several dedicated hotlines in the organisation along with making outbound post adoption support calls. The role will involve delivering exceptional customer service on every interaction for all sorts of queries coming into the organisation.

What you need to know:

Normal hours in this role are 37.5 per week, our national Customer Support Centre is open from 8am-8pm Monday to Friday and 8.30am-5pm on weekends and bank holidays. Due to the nature of our operation, you will be required to work every other weekend (2 weekends per month) with some bank holiday work required.

The role is based in the Manchester Rehoming Centre with hybrid working. The successful candidate will be required to work two days a week at our Manchester office (M34 3SG) and three days remotely. Some UK travel may be required as and when needed.

Our application process requires you complete an application form and a covering letter explaining your interest and suitability for the role. Please note that we may close this vacancy early if we receive enough suitable interest, so to avoid disappointment early application is encouraged.

Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity and we're committed to fostering an inclusive culture.  We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice acting as vehicles for real and meaningful change within Dogs Trust.  We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us.

An exciting opportunity has arisen for an experienced Volunteer Manager to join the Royal Botanic Gardens, Kew (Kew).  Volunteers contribute significantly to the delivery of Kew’s mission, supporting all aspects of Kew’s work notably in Horticulture, Science, visitor engagement, schools, community and access programmes and Galleries.  We currently count on over 800 volunteers across our two sites - Kew Gardens in west London and Wakehurst, our wild botanic garden in Sussex. 

The volunteering function sits within the Gardens directorate in the Learning and Participation department but has an organisational-wide remit, working closely with business areas such as Horticulture, Science, HR and H&S. There is a devolved structure for the management of volunteers with a full time Volunteer Manager and Volunteer Coordinator at the centre with responsibility for delivering the Volunteer Strategy and associated KPIs, policy and procedures. This central resource support is vital for the continued expansion and development of the volunteering programmes in a coherent and equitable way and to a uniformly high level.

The Volunteer Manager will engage with all volunteers, including those under 18 years of age and vulnerable adults. An Enhanced DBS check is required.

About You

We are seeking an experienced volunteer manager who will ensure our volunteers, and staff who coordinate them, have the skills and support they need to confidently and consistently perform their roles to support the implementation of Kew’s Manifesto for Change.

You will manage the central function for volunteers across Kew Gardens and Wakehurst, supporting processes linked to recruitment, selection, induction, training, pastoral care and leavers.  You will have excellent knowledge of the UK volunteer sector and understand the legal context of engaging volunteering and how it differs from employment. With excellent IT and administrative skills, you will be experienced in collecting, maintaining, analysing and reporting on volunteer data. 

You will be an ambassador for Kew’s volunteers and a visible presence for all volunteers, advocating for them internally and externally. Your strong interpersonal skills will ensure excellent levels of communication with volunteers and staff, and this will include representing volunteers on Kew’s Leadership Forum and chairing the Volunteer Steering Group.

This role is based at Kew Gardens with occasional regular travel to Wakehurst and occasional travel within the UK. There will also be the option of regular home working, subject to operational requirements.

About Us

The Royal Botanic Gardens, Kew (RBG Kew) is a leading plant science institute, UNESCO World Heritage Site, and major visitor attraction. Our mission is to understand and protect plants and fungi for the well-being of people and the future of all life on Earth.

We are working to end the unprecedented extinction crisis and to help create a world where nature is protected, valued by all and managed sustainably. We will achieve these goals by drawing on our leading scientific research, unrivalled collections of plants and fungi, global network of partners, inspirational gardens at Kew and Wakehurst, and our 260 years of history.

Join us on our journey as protectors of the world’s plants and fungi!

Our fantastic benefits package includes opportunities for continuous learning, a generous annual leave entitlement, flexible working to help you maintain a healthy work-life balance, an Employee Assistance Programme and other wellbeing support such as cycle to work scheme and discounted gym membership. We also offer a competitive pension, an employee discount scheme and free entry into a wide range of national museums and galleries, as well as access to our own beautiful gardens at Kew and Wakehurst.

We are dedicated to equality of opportunity and welcome applications from all sections of the community. We are committed to interview disabled applicants who meet the essential criteria for the post.

No agencies please.

We are recruiting for two Peer Support Leads (Birmingham and immediate surrounding areas): 

The Hepatitis C Trust has developed projects nationally whereby peers use their lived experience of injecting drug use and hepatitis C, to provide education and training to increase awareness of hepatitis C, reduce stigma, and promote access to testing and treatment for people living with hepatitis C.  

Do you have experience of working in drug services and with volunteers? Have you been affected by hepatitis C or have you supported anyone who has hepatitis C?

We are looking for passionate and skilled peer leads who have excellent communication and organisational skills. We require a good standard of education and welcome creativity and innovation in all our work.  

Working as part of a growing team providing services to people living with hepatitis C, this post will expand delivery of the Hepatitis C peer project, recruiting and supporting volunteer peers across Birmingham and immediate surrounding areas to raise awareness, promote harm reduction approaches, and proactively increase HCV (Hepatitis C Virus) testing, treatment, and care for marginalised communities. 

This post will require extensive travel across the region, and it is desirable, but not essential for the post holder to hold a clean driving licence and have their own vehicle for work related travel.   

As a key member of the Academy’s Science Base and Careers Policy team, the Policy Manager will work closely with the Head of Science Base and Careers Policy and senior stakeholders to contribute to the Academy’s strategic priority to Strengthen Research.

The Academy’s “Future-proofing UK Health Research: a people-centred, coordinated approach” report concluded that strong coordination is essential for UK health research. In this role, you’ll work directly with leading figures from across public, private and charitable sectors to enhance coordination, including through providing the secretariat to the UK Clinical Research Collaboration. You will also support wider implementation of the Academy’s report on “Future-proofing UK Health Research” and will line manage a Policy Officer.

We are looking for somebody who is committed to improving health for all supported by the best research and evidence, has strong stakeholder management skills, the ability to summarise complex information, and thrives on working with others to produce high quality outputs. You’ll normally have a degree or equivalent and work experience in a relevant area. Knowledge of the UK health research landscape is essential.

The Academy has a commitment to the development of its staff with training and development opportunities as well as regular learning sessions with external speakers. We welcome applications from people with a variety of professional backgrounds.

Benefits

• Salary progression framework.
• Hybrid and agile working.
• 29 days annual leave including Christmas closure dates, plus bank holidays.
• Pension (the Academy contributes 7.5% of gross salary to a pension scheme, with an employee contribution of 3%).
• Life assurance.
• Season ticket travel loan (interest free).
• Family friendly benefits - enhanced maternity and paternity leave (subject to qualifying period) coaching for parents returning to work).
• Subscription to Headspace and Class pass.
• Staff training to support your development including EDI training.

For more information and to apply, please visit our careers page.

Closing date: 5.00pm on 29 April 2024.

Interview date: w/c 13 May 2024.

This is an exciting opportunity for someone with a passion for digital communications and creating engaging content for digital and social platforms. We are looking for someone with excellent communication and implementation skills, who will enjoy being creative and using their expertise to enhance SAT-7 UK digital communications.  The role is based in Chippenham but flexible working options are available.(We will be open to discuss increased hours during a maternity cover period of May – December 2024.)

The Digital Content and Communications Officer (DCCO) reports to the Digital Communications Manager and has responsibility for the SAT-7 UK website, digital marketing and social media. 

KEY RESPONSIBILITIES

Website: Developing and updating SAT-7’s websites as inspiring platforms to raise profile, income and engagement.

Emails: Work with colleagues in the Communications Team and across the organisation to build, test and send responsive email templates for all SAT-7 UK’s email requirements (meeting SAT-7’s brand guidelines and conforming to industry standards). Use email marketing tool DotDigital to develop automated communications that strengthen supporter engagement and convert recipients into committed donors.

Content: Deliver engaging and inspiring rich media content across a range of digital channels, including web, email, social media and other digital marketing platforms. 

Social Media: Work closely with other team members to deliver strong social media content and engagement across various platforms, chiefly Facebook, Instagram, X, YouTube, LinkedIn.

Marketing: Support the digital marketing of SAT-7 resources and campaigns through social media advertising, external agencies and other channels as required, to engage more deeply with existing supporters and donors, acquire new supporters and to raise funds for SAT-7 UK.

GENERAL RESPONSIBILITIES

• In all communication ensure consistent messaging, branding and tone of voice for the intended audience and that content conforms to the security and style guides.
• Use Customer Relationship Management systems to ensure efficient and secure storage of information.
• Assist members of the team in responding appropriately to communications from supporters and other organisations.
• Liaise with SAT-7 staff from other offices to share ideas and resources.
• Assist the Digital Communications Manager and represent SAT-7 UK at conferences and events as required.
• At all times operate within relevant statutory requirements and guidelines, following best practice recommendations wherever possible. Specially ensure compliance with the Fundraising Regulator and General Data Protection Regulations.

Please see the Application Pack and apply via the SAT-7 UK website.

Age UK East London are recruiting a helpline advisor to our Tower Hamlets Connect service. Tower Hamlets Connect is Age UK East London’s integrated health, social care and social welfare helpline providing all Tower Hamlets residents with the right advice and support at the right time. Acting as the front door to adult social care in the borough and an independent advice and advocacy service, we provide residents with advice and support to access appropriate services in the statutory, health and voluntary community sector.

Job description

Job Purpose

• To contribute to the delivery of an effective, efficient and safe helpline for the residents of Tower Hamlets.

• To provide information and advice to customers on support and services available in the borough, enabling them to remain as independent for as long as possible and with improved health and wellbeing.

• To act as a first point of contact for Tower Hamlets residents and professionals.

• To ensure accurate and timely case records are maintained to support ongoing service improvement.

• To ensure all referrals to health or social care are appropriate.

Key Tasks

• To act as a first point of contact for Tower Hamlets residents and professionals via telephone and email

. • To gather information required to efficiently triage customers’ strengths and needs and make appropriate referrals.

• To provide information and advice to residents on local services to support prevention and promote independence.

• To actively promote use of the digital portal and signpost to digital support services where appropriate.

• To maintain excellent records of all contacts and enquiries on all relevant case recording and data systems ensuring accuracy, quality and timeliness while complying with statutory requirements and maintaining confidentiality.

General

• To meet regularly with line manager for support, supervision, and appraisal.

• To attend team meetings required.

• To undertake any other duties within the competence of the post holder as may be required from time to time for the continued smooth running of Age UK East London.

• To undertake all training required to fulfil the role.

• To carry out the duties of the post in accordance with Age UK’s East London’s policies and procedures including EDI, Health & Safety, Confidentiality, Complaints, GDPR, Safeguarding Vulnerable Adults.

Functional Links

• The role reports to the Helpline Team Leader.

Reporting to: Senior Programme Officer.

Contract Type: Full time, permanent (part-time candidates will be considered, minimum four days per week, flexible working hours can be accommodated).

Location: Hybrid, minimum two days per week in London office (applicants must already be eligible to work in the UK).

Salary: £29,000 (plus benefits) FTE.

Accessibility and Inclusion: Accommodation in the role and interview process will be made for candidates with accessibility needs, and we operate a Guaranteed Interview Scheme for those with a disability or from a Black, Asian or Minority Ethnic (BAME) background; please see below for details.

Start Date: June 2024. Closing date for applications: 23:59 BST 28/04/2024.

About this role

This role is an opportunity to participate in the global movement to protect the natural world; meeting and supporting incredible communities and organisations driving change to secure a sustainable future. You will be supporting our partners and carrying out grant administration in the Amphibian and Congo Basin Programmes, for which proficiency in both French and English is essential.

The role will be a fundamental part of Synchronicity Earth’s Programmes team (currently a team of seven people), working to help develop and grow the support we provide to our partners (grantees) across our programmes. Please note that first-stage interviews for this role will be conducted in both French and English.

Specific responsibilities will include the following:

• Manage some grantee partner relationships, including building trust and openness, identifying capacity needs, administrating grants, monitoring progress and fulfilling reporting requirements.
• Provide administrative support across the Programmes Team with grant management e.g. preparing of grant paperwork, reviewing partner reports and checklists (proposals), monitoring pipelines.
• Undertake research in focal areas for the Programmes Team, such as identifying intervention points and opportunities to make a difference in conservation.
• Contribute to communication products, including donor reports and applications, to support Synchronicity Earth’s fundraising and philanthropic goals.
• Produce and contribute to board papers and discussions.
• Update and undertake due diligence.
• Manage and maintain partner database, including data entry, preparing reports and basic analysis.
• Contribute to the development of Synchronicity Earth’s processes and systems around partner management and due diligence.

For the right candidate, there will be opportunities to increase your experience, responsibilities, and potential career development as the organisation grows. We also have several cross-cutting Working Groups in which we welcome engagement from new staff, these currently include Reimagining Philanthropy, Youth, and EDI (Equity, Diversity, and Inclusion). 

About us

Synchronicity Earth is a UK-based, global environmental charity which funds work that aims to make our planet a better place to live for all its inhabitants.

We are a medium-sized charity which supports partners working to protect less well-known species and ecosystems around the world that receive less attention but face the greatest threats. We do this through our Conservation Programmes, which identify, fund, and support organisations with a focus on: Amphibians, Asian Species, Congo Basin, Biocultural Diversity, Freshwater, and Ocean. We also support work across two other areas: the More than Carbon initiative, a portfolio of climate and biodiversity projects targeted at corporate donors; and the Synchronicity Portfolio, which aims to foster systemic change to promote a greater focus on biodiversity conservation within different sectors. Our partners are mostly organisations embedded within their local communities, and we often support work which also considers social impacts such as women’s health and empowerment, engagement with Indigenous Peoples and local communities, and sustainable livelihoods (e.g., small-scale fisheries) in addition to wildlife conservation.

Skills and experience required

Essential

• Proficient written and spoken English equivalent to C1 or C2 level.
• Proficient written and spoken French equivalent to C1 or C2 level.
• Bachelor’s degree or three or more years’ work experience in a relevant area. This could be lived experience, volunteering, or work experience related to sectors such as biodiversity conservation, social justice, environmental protection, community organizing, or engagement with political and social movements.
• Demonstrable interest in ecology, endangered species and biodiversity conservation, social justice, or community organising.
• Proven ability to produce high-quality written materials.
• Computer literacy.

Desirable

• Experience in Africa (especially lived experience in West or Central Africa).
• Some understanding of community- and rights-based approaches.
• Willingness to undertake occasional travel both within the UK and overseas.
• Desire to work across a range of conservation issues and to undertake a diverse role.

Your development: skills and experience from this role

The following list is meant to provide guidance for your application while also demonstrating the type of skills and experience you will develop as part of this role. If there is anything here which you have currently had no experience in, but would like to develop, then this would be a great role for you – please see the following section. Please let us know in your application if any of these particularly appeal to you, or you have some experience already.

Key skills and training: research and analysis, fundraising, project and programme management, grant administration.

• Gain experience in communicating technical or complex projects or ideas to a non-expert audience (i.e., explaining complex projects or scientific research).
• Learn about Synchronicity Earth’s value-driven approach to supporting biodiversity conservation and sustainable development.
• Gain experience in managing partner relationships, building trusting and open relationships.
• Gain experience in grant administration from early scoping, to grant payment, to reporting.
• Gain experience working collaboratively and across multiple work-flows to ensure partners receive the support they require on time and to a high standard.
• Learn how to collect and analyse data, particularly in relation to conservation impact.
• Gain experience in undertaking research in focal areas for the Programmes Team, including the possibility of your research informing and guiding the development of new funds and programmes.
• Gain experience in fundraising, supporting the Programmes and Philanthropy Teams to meet their fundraising goals.
• Develop your public speaking skills and work towards opportunities to represent the organisation at external events.
• Grow your ability to identify themes & trends among grantee partners’ efforts, to see and bridge gaps, and to connect dots.
• Gain experience using different systems and tools i.e., Salesforce, Asana, and Tableau.

Our workplace values and culture

We pride ourselves on having an open and inclusive culture. Our team supports each other and encourages new ideas and creativity to help us develop new projects and reach new audiences with our work. We aim to apply the same dedication to a flourishing diversity of people and wildlife on our planet through our programmes to our working environment and strive to make this environment open and inclusive for everyone. We recognise that the environment sector in the UK is close to the bottom in terms of the diversity of its employees, and we are actively committed to doing what we can to change this.

Employment details

Reporting, location, and work hours

This position is a permanent full-time position that is based in the Synchronicity Earth offices in Central London, with the option for hybrid office/home working if the successful applicant wishes with 2 days a week in the office (laptop would be provided for home working). The successful candidate must be already eligible to work in the UK.

Annual leave

25 days per year for a full-time position (in addition to public holidays), adjusted for part-time. We also run an employer-supported volunteering programme, where employees may take additional time-off (2 days per annum) to volunteer for community organisations and other charities (in accordance with our policy).

Benefits

Synchronicity Earth offers staff a range of benefits including, but not limited to, a minimum 6% pension contribution, travel loan assistance, and a health care benefit. More details can be found in the careers section of our website and in the supporting documents.

Accessibility

We welcome applications from people with disabilities and are always looking for how we can make our workplace more accessible. Our office has step-free access with an off-street entrance and lift; we can offer adaptive workstations, chairs, or desks; and can provide flexible working hours or condensed workweeks to accommodate medical appointments or help employees manage fatigue. Candidates with disabilities are eligible for our Guaranteed Interview Scheme, and we encourage you to let us know if there are any adjustments we can make for you or information you need during the application process.

Application & Recruitment Process

Inclusion is a priority throughout our workplace culture and is embedded in our recruitment process (and we are actively still seeking to improve it through employee and candidate suggestions). For example, the first stage of recruitment will be anonymised to mitigate against unconscious bias. We welcome applications from people of all backgrounds for this role, particularly non-graduates, and are happy to discuss flexible working arrangements. Please let us know at any stage during the recruitment process if you have any accessibility requirements we can accommodate for you, and which pronouns you would like to be referred to by. If you are new to the sector, we have some helpful resources on our website to help support your application to this role and others.

How to apply:

1. Please complete our candidate survey ​found in the supporting documents.
2. Please send a cover letter (one side of A4) outlining any relevant skills and experience you have for this role, why it interests you, and any particular skills you would like to develop in this role, with your CV (no longer than two sides of A4).

Applications should be sent via Charity Jobs.

Closing date for applications: 28/04/2024.

Review process: The application process will have three stages. Following anonymized review of applications, first-stage candidates (including qualifying GIS candidates) will either be invited to a short zoom call (about 20 minutes) or asked to complete a short assessment. Up to six applicants will then be invited to a second-stage interview in person at our London offices with three members of our team. From these applicants, up to three people will be invited to a third-stage interview with our Head of Conservation Programmes and Senior Programme Officer. There will also be an opportunity for third-stage candidates to meet two members of Synchronicity Earth staff informally to get to know the team and what it is like to work for Synchronicity Earth.

The first-stage interview/assessment will aim to establish your proficiency in both English and French, and to understand your background and motivation for applying to this role. The second-stage interview will aim to understand your prior experience, your values, and what transferable skills you bring to the role. The third-stage interview will seek to understand how you work, whether this role and our organization are the right fit for you, and what development opportunities would be of most value to you.

Guaranteed Interview Scheme: We recognise that people from Black, Asian, and Minority-Ethnic (BAME) backgrounds and people with disabilities are under-represented in our sector, and that there are often additional barriers present for people from these groups when applying for roles in the charity sector and beyond. We aim to apply the same dedication to a flourishing diversity of people and wildlife on our planet through our programmes to our working environment and strive to make this environment open and inclusive for everyone.

As part of our commitment to attract and retain talented individuals from under-represented groups to the conservation and environment sector, if you have a disability or are from a BAME background, opt in to the Guaranteed Interview Scheme in our candidate survey, and demonstrate in your application that you meet the essential criteria for a role, you'll be guaranteed a first-stage assessment. In most cases, this will be a 20-minute interview held via Zoom, however, in the case of an extraordinary number of applicants, the first-stage candidates (including GIS) will receive a short assessment. The results of this assessment will be used to select candidates for the second-stage interview.

Expected first-stage interview dates: 08/05/2024 – 10/05/2024

Expected second-stage interview dates: 13/05/2024 – 17/05/2024

Expected third-stage interview dates: 20/05/2024

Please note that interview dates may change depending on volume of applications received.

An exciting opportunity has arisen for a Housekeeping Assistant to join our Housekeeping Team. This role will require the successful candidate to provide a high standard of housekeeping ensuring excellent levels of cleanliness are consistent throughout the site and that infection control procedures are met across site.

Staff benefits include free shuttle bus, and more… Read more below

Role Requirements

 As part of the site services team the role holder will be expected to liaise with managers and staff across the Trust. The role holder is expected to work closely with the other members of the facilities team and assist in covering in the laundry, in the deep clean team or other works as and when required.

You will be a natural and enthusiastic housekeeper working not only as part of a team but also individually. You will be health and safety aware, take ownership of your own work, and be understanding of the children’s needs here at The Children’s Trust. Good organisational skills, flexibility and being friendly and caring in nature are a must for this role. Please note that the role requires a significant degree of manual handling and working with houses services and laundry equipment.

With experience of working in a complex environment, across a large and diverse workforce, you will be exceptionally organised with a high-level of attention to detail. You will naturally possess excellent inter-personal skills, and an ability to consult and positively engage with key stakeholders across the organisation.

Strictly no agencies, please.

As we often receive high levels of applicants for our roles, we regret that we will only be able to contact those applicants who are shortlisted for interviews. Therefore, if you have not heard from us within 2 weeks of the closing date, please assume you have not been shortlisted for an interview on this occasion.

About Us

The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service.

Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom.

Staff Benefits

The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including, adoption pay, time off for fertility treatment, enhanced paternity leave, paid carers leave, time out days for those experiencing menopause symptoms, time off for gender reassignment.

We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service.

Other benefits include: free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment.

Rehabilitation of Offender’s

We comply with the Disclosure & Barring Service (DBS) code of practice and have a written policy on the recruitment of applicants with criminal records, both of which are available on request.

NHS Covid Pass

The Children’s Trust has a duty of care to minimise the risk of all infectious diseases to the vulnerable and extremely vulnerable children and young people in our care, as well as our employees and volunteers. As a result, we require staff to provide a valid NHS Covid Pass (or proof of Covid vaccinations or medical exemption) for all roles at Tadworth Court and in the Brain Injury Community Service. We also expect staff to have taken or be willing to take relevant immunisations required by the role to protect them against infectious diseases, (unless you are medically exempt).

Equal Opportunity Employer

To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UK’s diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all. Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and create an inclusive culture. We have networks across the organisation working to ensure that these aims are met - including an LGBTQIA2S+ group, Ethnic Diversity Group, and Spark – our broad EDI group. Read more about our EDI work here. We welcome applications from all who share our ambition regardless of background. We will strive to ensure that any reasonable adjustments are made in respect of interview and working arrangements.

Online Searches

In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate’s name (and variations thereof). Social media searches will be limited to professional platforms such as LinkedIn. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.

The Huntington's Disease Association is a UK registered charity that supports people affected by Huntington's disease across England and Wales. We provide information, advice and support to families, friends, and healthcare professionals.

We are looking for an experienced Volunteer Manager to support and inspire those who volunteer for the charity. You will lead them in line with the vision, mission and values of the charity and work to fulfil the goals of our strategic plan. You will strengthen our current volunteering strands with effective governance and great communication and will develop new volunteering opportunities within the charity.

You will manage our volunteer-led Branches and Support groups who offer peer support, fundraising opportunities and activities locally. You will also manage HD Voice, our panel of volunteers, who contribute to the internal development of the charity and ensure that the voice of the Huntington’s community is at the heart of research into the condition.

You will co-ordinate all aspects of the volunteer journey from recruitment, selection, induction, training and ongoing support and develop effective policies, procedures and guidance for volunteers as well as developing an effective monitoring and evaluation process.

We are looking for someone with strong volunteer management skills who has experience of training volunteers and of writing policies, procedures and guidance in line with data protection guidance. Also someone with great communication and relationship management skills who has experience of managing volunteers at all stages of their volunteer journey.   

There will be regular evening and weekend work as many of our volunteers work themselves so need the support out of office hours. There will be a need for travel across England and Wales. 

This is a fantastic opportunity for the right candidate to bring their knowledge, skills and experience to our organisation.

We offer great benefits including 25 days annual leave plus public holidays (pro rata for part time staff), a pension scheme with 3% employer contribution, a tax-free working from home allowance, a Medicash scheme, a flexible working approach, a supportive and positive working environment and fantastic learning and development opportunities.

We are committed to equal opportunities in our recruitment process and in order to find out how well we are doing, we collect monitoring data. This will not form part of the selection process in any way and will be used for monitoring purposes only. The completion of this form is voluntary.

The Huntington's Disease Association is looking for someone with the ability to work in a way that promotes the safety and wellbeing of adults at risk, children and young people. We follow safer recruitment practices to ensure we are safeguarding the people we work with. We require the successful candidate to provide two employment references and undergo a Disclosure and Barring Service (DBS) check for enhance disclosure before joining the charity.

Full details of how we securely handle the data you provide to us as part of the recruitment process can be found in our privacy notice for job applicants on our website.

Click on 'apply' to begin your application. To ensure your consideration, please upload both a CV and cover letter. Your cover letter should include why you are applying for the role and how you meet the requirements of the person specification. The job description and person specification can be found within the job vacancy pack.

Applications submitted without a CV and cover letter will not be considered.

Closing date for applications is Friday 3 May 2024, 5 pm
Interviews will be held Friday 17 May 2024.

Snow Camp is a ground-breaking national youth charity, and we are looking to recruit a fantastic new North West Wellbeing Manager and Programme Support to join our North West team on a 4 day a week contract (30 hrs).

Our accredited programmes are unique and attractive to young people, taking them from beginner to qualified snowsports instructors in just one year with volunteering and apprenticeship progression routes available at the end. Alongside learning to ski or snowboard, young people also have access to wellbeing support with the emphasis on improving young people’s mental health and wellbeing.

You will report to the North West Programme Manager & Head of Snowsports and will be responsible for the delivery of our wellbeing workshops and providing 1to1 wellbeing support sessions to young people. You will also work as part of the North West team to assist with the planning and delivery of snowsports and life-skills focused youth activities run by the Programme Manager and assist with the apprenticeship programme throughout each year.

Experience of working successfully with under-served young people in a range of settings, with a focus on supporting young people’s wellbeing will be essential to the post. Passion for snowsports and supporting young people generally will be a huge advantage!

Youth work, wellbeing support experience, project management, logistical skills, managing relationships, communication and presentation skills will make up the role. Along with experience of delivering group workshops to help young people work towards meaningful goals to improve their emotional wellbeing.

Job Description

• You will spend roughly 2.5 days will be in the Wellbeing Manager role and 1.5 days will be in the Programme Support role each week.
• In consultation with the Programme Manager, to manage the delivery of the Wellbeing Workshops and 1to1 mentoring support needed for young people and apprentices.
• Work with the programme manager to gain the young people’s trust and confidence.
• To assist with delivery and development of The North West’s full snowsports focused journey of youth programmes which take place at Chill Factore.
• Build a good relationship with the North West Programme Manager to help provide support and guidance to young people.
• Support with the management of (currently) 3 x North West apprentices on their 1-year Snow Camp Apprenticeship programme. particularly helping to manage their wellbeing and signpost to other services where needed.
• Ensuring the apprentices have clear personal development plans and objectives.
• Provide effective and inspiring leadership to apprentices and young people.
• Providing weekly 1to1 support sessions for each apprentice.
• Having an understanding and an involvement in the development of their weekly working rotas.
• Supporting with NVQ work & assisting with any challenges that may be faced.
• Ensuring apprentices are involved and supported working on all Snow Camp programmes as the North West staff team.
• Complete Personal Development Plans and Wellbeing Assessments as required with apprentices.
• Attend regular meetings with the other regional Wellbeing Managers to provide a consistent approach and building resources focused on improving young people’s wellbeing.
• Outside of programme days, provide one-to-one mentoring sessions to young people, in-person or remotely, focusing on their well-being and offering support so they can cope with the Snow Camp programme and improve their general wellbeing.
• Be a key team member on the overseas residential for the Excel programme during the Easter holidays. *Valid passport for travel in Europe & Andorra required.
• Use our UPSHOT online database system to keep records and ensure all monitoring and evaluation is carried out.
• Attend external training as required (e.g. Safeguarding and Mental Health Awareness tutor training courses).
• Ensure that all activities and provision you deliver is done safely and in line with organisational policies.
• Support the Programme Manager to ensure all programmes run smoothly and effectively by supporting the delivery of each programme – managing venue instructors, guest speakers, apprentices, youth staff, sessional staff and volunteers as required.
• Support the Programme Manager with recruiting young people for each programme through visits to youth projects, promotion through email to all relevant youth programmes and services and presenting at key stakeholder meetings on youth service provision. Finding new young people in the North West area to support by Snow-Camp will be key.
• Support the Programme Manager with programme administration including finances, SLAs, attendance records, risk assessments, bookings and young people’s records on Upshot.
• Support with management and delivery of trips and overseas residential’s (Snow-Camp Excel, Apprenticeship & Youth Forum Residential’s) as part of Snow-Camp programmes. Including support with all the necessary risk assessments.
• Additional tasks may vary depending on different opportunities throughout the year.

Personal Specification

• A passion and desire to support young peoples wellbeing.
• To provide a nurturing safe space.
• An ability to create engaging and meaningful workshops and resources for young people.
• Excellent communication skills and the ability to build good rapport with young people.
• Self-motivated, innovative, committed and can work independently as well as part of a team.
• To be able to work flexibly based on the programme dates and young people’s schedules, including evenings and weekends.
• An understanding of the importance of safeguarding and providing equal opportunities for young people.
• The ability to enthuse others, to encourage, build confidence and enable others to fulfil their potential. Good interpersonal skills are essential and excellent communication, listening and presentation skills will also be key.
• Ability to work under pressure and to deadlines, across flexible hours and weekends as required.
• Well-developed listening and communication skills.
• Strong IT Skills.

Essential Criteria

• A passion for supporting young people’s wellbeing and mental health.
• At least 2 years’ experience working with young people on a one to one basis.
• Youth Work or wellbeing qualifications.
• At least 2 years’ experience of delivering group workshops and training to young people.
• The ability to ski or snowboard (or willing to learn).
• Sound knowledge of MS Office tools including Word, Excel, PowerPoint and Outlook.

Desirable Criteria

• Counselling qualification.
• Ski Instructor qualifications
• Driving license.

Management and support

The North West Wellbeing Manager & Programme Support will report to the North West Programme Manager & Head of Snowsports Morv Bett who will provide support and guidance.

The Trustee board will determine the overall direction of Snow Camp and will set the overall priorities in consultation with the Director and Senior Team.

Policy Statement

Snow Camp aims to be an equal opportunities employer.

Conditions of Service

The North West Wellbeing Manager and Programme Support must be prepared to work regular evenings, weekends and with occasional weeks away. Snow Camp operates flextime system. Work patterns will change depending on time of year and programme being delivered.

Snow Camp is committed to safeguarding and promoting the welfare of children. This post is subject to an enhanced criminal record check under the arrangements established by the Disclosure and Barring Service (DBS) and two satisfactory references regarding their suitability to work with young people.

How to apply

Please send your CV and a covering letter telling us why you want to work for Snow Camp and how you meet the requirements of the job above.

Please contact Morv Bett if you would like an informal chat about the role. We are currently away on our annual youth residential and will be returning on Wednesday the 17th of April where we will be in touch with you as soon as possible on our return.

Closing Date: Friday the 3rd of May 2024 – Early Applications are encouraged.

Interviews: DATE TBC Chill Factore, 7 Trafford Way, Trafford Park, Stretford, Manchester M41 7JA.

Hours: 30 hours a week (4 days) includes some evenings & weekends

Location: Programmes delivered at Chill Factore, Manchester. Office based in Crewe and some travel around North West to visit youth projects is required. This is a hybrid post with work from home opportunities each week.

Salary: £27,500 pro-rata based on full time equivalent (this includes a 10% bonus paid annually in July each year)

We are seeking an experienced professional to lead our Wilder Learning Programme and team to deliver our strategy.  You will be experienced in leading and managing effective and inclusive programmes of learning in the outdoor environmental education sector.

We are looking for someone who is proactive and highly organised, with great communication skills that can build relationships with all key stakeholders, both internal and external.  You will have excellent and proven people leadership skills to engage and inspire the Wilder Learning team

About Bendrigg

We make adventure accessible, working together to overcome barriers and transform lives.

The spirit of adventure is incredible. A bona fide superpower that can fill any one of us with conviction and confidence, with new abilities and renewed agency. And it’s universal too – not the exclusive preserve of the advantaged and non-disabled. It’s for everyone, because we’re making sure it is.

At Bendrigg, we have the setting and the scenery, the equipment and the expertise, the people and the passion. Together we have a limitless supply of adventure. With a limitless determination to improve people’s lives.

Because we know that, whatever adventure means to each individual, it has the power to empower. To challenge and inspire, to tear down barriers and build up possibilities, to create real and lasting change. Above all, it has the power to change minds – within those individuals and across our whole society: changing the way people see their world, and changing the way the world sees them.

At Bendrigg we create change, one adventure at a time.

The role: Fundraising Manager

We are seeking a Fundraising Manager with a passion for our mission, who will build positive relationships to secure significant income, working together to harness the power of adventure to create lasting change and transform communities for all.

This is a new role, leading our small but growing Fundraising Team, and having a real input into our plans and strategies for the future. Reporting to the Head of Business Development, the successful candidate will oversee all fundraising income generation activity and lead on our Major Donor Giving Programme. A typical week could involve meeting with prospective donors, developing a case for support for a new stream of work, supporting team members to develop their own fundraising skills, and working with other departments to raise awareness of Bendrigg’s work.

This is an exciting opportunity for a seasoned fundraiser to join and lead a forward-thinking and inclusive team and develop Bendrigg’s fundraising to support our new Strategic Plan. This opportunity is open to those wishing to work remotely (there would be an expectation to attend the office for a minimum of 2 weeks during the induction process, and thereafter at least 3 days per month throughout the year), looking for a hybrid working pattern or wanting to be fully office-based. The role is full time, however part-time on a minimum of 0.8FTE would be considered for the ideal candidate.

We welcome and encourage applications from candidates of all backgrounds, irrespective of gender, disability, colour, race, nationality, ethnic or national origin, marital status, sexual orientation, religion, or criminal records.

Working at Bendrigg

Whilst at Bendrigg, our visitors feel ‘celebrated’ rather than just ‘accommodated’ and we want no different for our staff. We understand that everyone is different and try to be as flexible as possible. We are proud to offer a caring and supportive working environment with a number of benefits including:

· Holidays: Staff receive 30 days paid holiday plus bank holidays (FTE, part-time pro-rata).

· Lunch: lunch and refreshments are provided for anyone working on-site from our amazing catering team.

· Training: personal and professional development is actively encouraged and rewarded. Staff are provided with opportunities for external training as well as a number of internal training sessions throughout the year.

· Pension: All employees can take advantage of our pension arrangements whereby contributions of 5% from the employee are matched by 5% from Bendrigg.

· Sick pay: company sick pay starting at 1 month full pay in any 12 month period after the first 6-months, and rising to 3 months full pay (in any 12 month period) after 2 years of service, and 6 months full pay (in any 12 month period) after 5 years of service.

· Maternity & Paternity Pay: Statutory Maternity & Paternity Pay

· Parental leave: We understand that you may need time to settle children into a new school, or you may want to spend more time with a child. Bendrigg offers 18 weeks unpaid leave for each child up to their 18th birthday (maximum of 4 weeks per year).

· Emergency Dependant & Compassionate leave: Up to 5 paid days per year

How to Apply

If you feel you could belong at Bendrigg then please download the full job description for more information. Please submit your CV and a covering letter detailing how you fit the person specification. A strong cover letter will include:

· why you want to work at Bendrigg and why this role appeals to you personally,

· highlights of your previous experience, knowledge, skills, and personal attributes that clearly and succinctly match the person specification.

For more information

We welcome informal enquiries so please do contact our office if you have any questions.

All enquiries relating to this post should be made to: Sarah Garman, Head of Business Development

The Trust is delighted to be recruiting for a HR Manager to join our passionate enthusiastic Team. Reporting to the Director of Finance and Operations the post holder will be responsible for all HR related matters and ensure that Managers can develop to their full potential by upskilling, coaching and providing advice.

The HR Manager is a newly created position reflecting the growth in Trust activities over recent years and the need for a dedicated resource to ensure Trust needs are met as we continue to grow and evolve. This is a great opportunity to be involved in shaping and embedding HR Strategies across all Teams of the Trust.

The successful candidate will be qualified to CIPD level 5 and have proven experience in HR policy and practice. Charity experience would be advantageous however this is not essential. 

As an employee of Wiltshire Wildlife Trust you will have access to a huge range of benefits and support, including but not limited to:

· Employer pension contribution up to 7.5% 

· Group risk insurance – death in service and income protection

· 27 days annual leave increasing to 30 days in your fifth year of service plus public holidays (pro-rata)

· Staff discount at Dragonfly Cafe

· Free tea and coffee

· Head office in town centre with parking

· Cycle to Work Scheme

· Training and development opportunities

· Confidential Employee Assistance Programme (available 24/7, 365 days a year)

· Two staff wellbeing days per annum

Closing Date: 9am on Monday 15th April 2024 with interviews held on Friday 19th April 2024

(Please note we are only able to accept applications via our application form and when completing the form please ensure you use the ‘supporting statement’ section to evidence how you believe you meet the essential and desirable criteria detailed in the Job Description. This information will be used in our short-listing process).

This new role will lead on Platform’s People and Process functions as we progress through the next stage of our exciting restructure process.

We are a flat-structured organisation that makes decisions collectively. We are currently developing and designing a new organisational structure based on sociocracy where staff are supported to work more collectively and strategically across our seven programs. 

The focus of this role will be on transforming and strengthening our HR systems and processes to centre compassion, care and liberation. As well as delivering the day-to-day HR functions within our small organisation, this role will lead on the long-term design and implementation of a People Strategy and a Learning and Development Strategy, supporting our staff to develop their own roles while growing as a team within our new structure. Key priorities for this work will be:

• Leading a review of recruitment practices, with a particular focus on equity and anti-oppression

• Leading a review of our line management practices and processes

• Supporting the review of our Socially Just Waging System policy

This role will sit within our new ‘Resourcing Circle’ - working with the Finance and Fundraising staff and liaising with our Board of Trustees.

We are looking for someone passionate about radical HR practices, who is excited to help us develop a structure that empowers and adequately resources our team to deliver their work.

Details:

Hours: 4 days: 32 hours per week based on a 40 hour week, flexible hours possible.

Contract: Permanent, subject to 6 months probation.

Salary: Baseline salary as of March 2024 is £42,248 pro rata  (£33,791 at 4 days a week) and is subject to Platform’s Socially Just Waging System.

Location: Oxford House, Derbyshire Street, London, E2 6HG, but remote working is possible. Most Platform staff are supported to work from home most of the time, but all permanent members of staff are expected to attend in-person monthly meetings, and other in-person meetings when required. 

Responsible to: Management Group, Trustees (in conjunction with the Treasurer)

Duties and responsibilities:

People work

• Working within the Resourcing circle to manage all aspects of our People work

• Leading the development of a People Strategy, Wellbeing Strategy and Learning and Development Strategy

• Managing recruitment, selection and contracting

• Managing all employee on and off boarding procedures ensuring the company meets its statutory obligations and delivers an effective probationary process

• In collaboration with line managers, developing and managing performance appraisals, probationary reviews and annual reviews

• Providing necessary HR administration and remaining up to date on employment legislation (training provided) ensuring that any changes are communicated in a clear and timely manner

• Developing and managing our organisational policies and procedures in line with Platform’s values

• Support the Fundraising and Finance Manager in a collaborative review and redesign process of our Socially Just Waging System 

• Leading a collaborative review of our line management process and overseeing its implementation

Culture and wellbeing

• Coordinating the anti-oppression working group, and bottom-lining the development, delivery and monitoring of the anti-oppression strategy

• Managing individual and team development and training

• Supporting and maintaining a culture of care, compassion and liberation in Platform where team members can thrive and achieve personal development

• Maintaining safe working environments for staff and volunteers in line with our policies and procedures

• Providing an additional point for pastoral care for staff

Operational support and office management

• Provide general operational coordination to the staff team on a day to day basis.

• Manage the office, ensuring everyone has the supplies and equipment they need, the post is well managed, and the office is well organised and safe

• Liaise with our IT consultants to manage assets and IT needs/processes

• Lead and manage our organisational systems and processes

Board of Directors

• Prepare reports for the board meetings and subgroup meetings, providing advice and recommendations where necessary.

• Attend board meetings and subgroup meetings (involves a few hours of work in the evening, outside normal working hours, which you’ll be able to claim back).

Collective organisational management

• Pro-actively participate in sociocratic, consensus decision making in our team meetings, contributing to the general strategic development of Platform.

• Participate in line management processes, including line management of colleagues after probationary period

• Active participation and collaboration in Platform’s restructure process, including development of roles, circles and teams

Any other reasonable requests made by the Platform staff team, Management Group and/or Trustees.

Person Specification:

Outlined below is our understanding of the skills, experience and knowledge that would be beneficial in the role of People and Process Manager. We define this as skills, knowledge and experiences, whether in paid work, volunteering or through your lived experience.

We welcome people to apply even if they do not meet all of the criteria: we are very aware that people, in particular those who are racialised and/or otherwise minoritised may not have had formal opportunities to demonstrate their skills and competence. 

Please do get in touch if you have any questions or want more information about the role.

Essential

1. Commitment to Platform’s vision, values and principles, in particular a strong commitment to anti-oppression, wellbeing, compassion and care as it relates to HR practices

2. Experience (2 years or more) in People (Human Resources) Management

3. Experience of designing and implementing HR policies and processes that actively counteract disableism, classism and racism

4. Knowledge and interest in progressive HR policies and procedures, for example alternative ‘just’ waging systems

5. Experience of leading conflict resolution processes in organisations

6. Strong organisational skills and self-starting initiative

7. Experience of collaborative team working as well as autonomous, independent working including clear communications and ability to prioritise and adapt 

8. Experience of collectively running a group, and/or working and/or organising within a collective management structure and/or a flat or non-hierarchical structure

Desirable

1. Knowledge of employment law

2. Experience in managing and improving office systems and processes

3. Experience of developing HR strategy with a focus on staff wellbeing, learning and development

4. Experience of reporting to Board of Trustees on HR risks and opportunities

5. Experience or training in counselling and/or mediation and/or group work/facilitation.

6. Experience in organisational strategy development.