Kentish Town, Greater London
£36,500.00 (pro rata for part time working)
Contract, Full-time
Job description

Interim Advice Service Manager – Gingerbread Single Parent Helpline
Up to 35 hours (negotiable), up to 6 months contract £
36,500.00 (pro rata for part time working) until 31/03/21
Kentish Town, London/ temporarily home based

This is an exciting opportunity for an experienced advice service/ helpline manager to join a high-performing and influential service delivery team at Gingerbread and play a crucial role in helping us to make a real difference to the lives of single parents.

The Interim Advice Service Manager will work towards and champion Gingerbread’s vision of a society in which single parent families are valued and where they and their children are treated equally and fairly.

The Interim Advice Service Manager will hold the operational management of the Single Parent Helpline, our current digital advice offer, and contribute to developments within the Advice Service team.

Why work for us

We are the leading national charity working with single parent families.

In this role you will be joining Gingerbread at an exciting time having recently celebrated our 100th year, and launched a new organisational strategy and Change Framework which puts the voice of single parents at the heart of what we do.

About you

You will have demonstrable experience of managing an advice service or helpline, overseeing day to day operational delivery of a service, line managing advice workers, delivering quality assurance, and ensuring the achievement of targets and KPIs. This will involve balancing priorities and competing deadlines. You will have an eye for detail and have excellent IT and report writing/ data analysis skills.

What we can offer you

We are proud of our range of policies to support staff, which includes flexible working, part time working, job sharing and more. We also offer a generous annual leave allowance and a pension scheme. Whilst we are currently operating a full service remotely, on a working from home basis, we do have a bright open plan office with a friendly working environment. It is likely that we will continue to work remotely for some time or be partly home and partly office based.

How to Apply

Please read the job description for the role. The person specification sets out the skills and experience we are looking for. 

To apply please complete the application form. The application form includes a personal statement section for you to set out how you meet the person specification for the role. 

Closing date          

The closing date for applications is Monday 19th October 2020 at 9am. Interviews will be held week commencing Monday 26th October 2020.   

More about Gingerbread

We are Gingerbread, the leading national charity working with single parent families. Since 1918, we have been at the forefront o... Read more

Refreshed on: 10 October 2020
Closed date: 19 October 2020
Tags: Advice, Information, Management