London, Greater London (Hybrid)
£29,300 + £3,500 Location Allowance (LA) per year (rising to £30,840 + LA within your first year with us) and check out our great benefits!
Permanent, Full-time
Job description

This is a really exciting time to join Girlguiding. We have much to be proud of in our one hundred years of history, but we know that to remain vibrant and relevant to young people we must continually evolve.

We’ve begun a process of significant change: transforming the organisation so it can meet the challenges of the future by putting young people at the heart of our organisation. We’re on a mission to amplify the voices of girls and young women, so they can champion change in their own lives and the wider world; to build strong partnerships that can increase our reach and impact; and to increase the support we offer our amazing adult volunteers who deliver incredible experiences to young people across the UK every week.

We’re looking for two Complaints and Compliance Officers to help us provide expert advice for the effective handling of complaints and compliance concerns. Girlguiding provides a robust complaints and investigation process so members, volunteers and parents can raise their concerns and give feedback.

Working closely with senior volunteers across the charity, you will use your knowledge and skills to help address complex scenarios, in line with Girlguiding policy and procedure. You will help us to ensure safer recruitment through vetting and risk assessments.

You will be able to work confidentially and handle challenging conversations with confidence and sensitivity. You will be computer literate in MS Office, an excellent communicator, and committed to supporting Girlguiding to be an inclusive and caring charity.

Girlguiding values the differences that a diverse workforce brings and is committed to inclusivity, and to employing and supporting a diverse workforce. Girlguiding is proud to be part of the Stonewall Diversity Champions programme, a member of the Business Disability Forum, and a member of Time to Change. While Girlguiding’s young members may be women only, our staff team is mixed gender. We welcome applicants from all backgrounds.

We’re committed to supporting our staff to achieve a good work-life balance and offer flexible working options wherever we reasonably can. All staff are required to carry out our online health and safety training and complete a DSE risk assessment to ensure we can provide the support you require.

More about Girlguiding

With Girlguiding girls have the best experiences

They go to their first ever sleepover, canoe on rivers, learn about body confidence,... Read more

Posted on: 05 July 2022
Closed date: 19 July 2022 at 09:00
Tags: Advice, Information

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