SW1W, London
£34,561 per year + £3,500 Location Allowance (LA) per year (rising to £36,380 + LA in your first year with us)
Temporary, Fixed term contract until January 2023, Full-time
Job description

This is a really exciting time to join Girlguiding. We have much to be proud of in our one hundred years of history, but we know that to remain vibrant and relevant to young people we must continually evolve.

We have begun a process of significant change: transforming the organisation so it can meet the challenges of the future by putting young people at the heart of our organisation. We are on a mission to amplify the voices of girls and young women, so they can champion change in their own lives and the wider world; to build strong partnerships that can increase our reach and impact; and to increase the support we offer our amazing adult volunteers who deliver incredible experiences to young people across the UK every week.

Join our busy and friendly team to help volunteers to use our membership system (GO).  Using your technical expertise and great customer service skills you will enable volunteers to keep offering exciting adventures to girls and young women.

As the Senior Membership Systems Coordinator, you’ll manage a team of staff who respond to enquiries from our volunteers by phone and email, and provide first- and second-line technical support for the volunteers and staff using GO.  You’ll be passionate about providing excellent customer care and building relationships.  You’ll have experience maintaining systems to respond to more complex enquiries and identify when there is a bug that needs to be referred to our IT team. You’ll also use your technical and communication skills to train new staff to use our CRM.

Girlguiding values the differences that a diverse workforce brings and is committed to inclusivity, and to employing and supporting a diverse workforce. Girlguiding is proud to be part of the Stonewall Diversity Champions programme, a member of the Business Disability Forum, and a member of Time to Change – improving attitudes towards mental health. While Girlguiding’s young members may be girl only, our staff team is mixed gender. We welcome applicants from all backgrounds and do not discriminate on the basis of age, disability (physical or mental), gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion and belief, sex, and sexual orientation.

We are committed to supporting our staff to achieve a good work-life balance and offer flexible working options wherever we reasonably can. Girlguiding is a COVID secure employer, offering hybrid working and providing support for all employees during the current pandemic. All staff are required to carry out our online health and safety training and complete a DSE risk assessment to ensure we can provide the support you require.

More about Girlguiding
About
Girlguiding

With Girlguiding girls have the best experiences

They go to their first ever sleepover, canoe on rivers, learn about body confidence,... Read more

Refreshed on: 22 October 2021
Closed date: 02 November 2021
Tags: Advice, Information, Management