London, Greater London
£11.00 per hour
Contract, Part-time, Temporary, Full-time
Job description

“For anyone looking to work in the homeless sector, I can’t recommend a better place to do it than Glass Door” Daniel Smith, former Glass Door caseworker

Glass Door Homeless Charity is London’s largest open-access winter night shelter. This award-winning, independent charity provides shelter and support for those with nowhere else to turn.


Our shelters run from a different church venue, every night of the week in the boroughs of Kensington & Chelsea, Hammersmith & Fulham, Richmond and Wandsworth. 

You will work waking shifts that run from either 7.30pm or 10pm until 7.15am.  Working as part of a two-person team, you will be responsible for ensuring the security and safety of all guests in the shelter through the night, and that all project activities meet health and safety requirements.  You must remain awake and alert throughout the night and respond appropriately to any situations or emergencies that may occur. 

The shelters house around 35 people each night – though more may be accommodated if the weather is exceptionally cold.  You will be expected to take part in regular checks throughout the night.  The two duty Project Workers are also responsible for preparing and serving breakfast to our guests and ensuring that everyone leaves each venue by 7am.

We are looking for confident and empathetic people to join our overnight team.  Come and be part of something special and help us to relieve poverty amongst street homeless people of West London.

Start Date

The start date will be early November, with a number of training and induction days taking place in October.  


Working for Glass Door

We’re a rapidly-growing team who work together to make a positive impact. If you believe in our ethos and want to make a difference, get in touch.

Glass Door provides its employees a full induction as well as learning and development opportunities and access to our employee wellbeing programme.

We operate an equal opportunities policy and welcome applicants from all sections of the community. Although Glass Door services normally take place within churches or church-owned properties, people of different faiths or no faith work, volunteer, or are guests of Glass Door.

Job Description

The Overnight Project Worker team is responsible for the following:

  1. The overnight operations of our night shelter project which accommodates around 35 people per night.
  2. Monitoring guest welfare throughout the night and responding to any situations that arise.
  3. Maintaining good, positive relationships with shelter guests and volunteers.
  4. Responding to emergencies appropriately, following the Emergency Procedure if necessary.
  5. Following best practice procedures for the security and safety of the guests and volunteers.
  6. Ensuring the security of the venue is maintained to the highest possible standard at all times.
  7. Following health and safety requirements, including food hygiene standards.
  8. Preparing simple breakfast for 35 people including clearing away afterwards.
  9. Ensuring that all guests leave promptly in the morning and that the venue is secure.
  10. Ensuring the venue is in an acceptable condition for daytime activities.
  11. Ensuring that the van is loaded correctly with shelter provisions.
  12. Maintaining good communication with the Shelter Managers and Operations Manager, communicating regularly to report on progress and concerns.
  13. Ensuring overnight checks are completed every 20 minutes throughout the night.
  14. Ensuring that all reports are completed accurately, immediately after overnight checks and at the end of the shift.
  15. Undertaking any other duties to aid the good running of the project, as required by the Shelter Managers, Operations Manager or Chief Operating Officer

Person Specification


  • Commitment to providing an excellent service and to interact with shelter guests in a positive and respectful manner
  • Ability to work as part of a team and be a supportive team member
  • Empathetic approach to people in difficult situations
  • Confidence to deal with challenging behaviour
  • Excellent communications skills
  • Ability to carry out manual handling tasks
  • Willingness to work through the night
  • Ability to adhere to and implement Health & Safety, personnel and operational policies
  • Understanding of and commitment to Equal Opportunities


  • Driving licence and willingness to drive a shelter van when required
  • Relevant training certificates (First Aid, Health & Safety, Fire Safety)

Please apply by 9am on 16 September 2019.

More about Glass Door
Glass Door

What we do

Glass Door is committed to supporting people to get—and stay—off the street. We do this by co... Read more

Posted on: 11 October 2019
Closed date: 10 November 2019
Job ref: OPWCJ
Tags: Support Worker, Operations

The client requests no contact from agencies or media sales.