Twickenham, Middlesex
£37000 - £39000 per annum + + Benefits
Job description

A large, leading housing association with a dynamic and growing IT team is hiring for a 3rd Line Support. You will be providing end user 3rd line technical support and be an active escalation point for 1st and 2nd line engineers.

About the role

  • You will work with the Service Desk Manager and the Infrastructure Team to ensure the delivery of day to day support to the business' users, covering:
    • servers
    • network
    • applications
    • desktops
    • laptops
    • telephony
    • mobile devices
  • On a rota basis, routine daily checks and maintenance and act as 3rd line escalation point of contact in resolving user and technical issues
  • Proactively undertake day to day delivery of Infrastructure Service Desk Operations
    • hands on support to users
    • back end troubleshooting of servers and network
    • front end support (thin clients, PCs, laptops, smart phones, and tablets; VOIP telepony, MFDs; and applications)
  • Respond to 3rd line tickets on the Service Desk
  • Contribute to the maintenance and documentation of the infrastructure estate: records of builds, hardware, licences, systems configurations, change requests, systems, and processes
  • Change management of the infrastructure estate
  • Infrastructure project work and continuous improvement activites
  • Manage relationships with third parties and suppliers

What do you need to apply?

  • Extensive experience of working in Service desk environments - 1st - 3rd line, using an ITIL service desk ticketing systems
  • Support and administration of Microsoft Windows 2012, including Active Directory administration and Group Policy management, systems imaging and deployment
  • Experience of troubleshooting networking protocols and technologies such as TCP/IP, DNS, DHCP, routing and vLANs
  • Support and administration of virtualised environments and VDI - Citrix Xendesktop
  • Experience of supporting productivity suites: Microsoft Exchange Online and Microsoft Office 365
  • Extensive experience in support and administration of VOIP systems
  • Support, administration and management of Microsoft SCCM
  • Good Knowledge of backup systems
  • Remote access tools knowledge
  • 4th line duties
  • MSCE or higher
More about Goodman Masson
Goodman Masson

With a team of over 190 and growing every day, Goodman Masson is one of London’s specialist Finance and Technology recruitment businesses... Read more

Posted on: 08 January 2021
Closed date: 22 January 2021
Job ref: 3rdlinesupport
Tags: IT