Closing Date: 9am, 29th September 2020
This is a great opportunity for someone with strong customer service, communication and team management skills to ensure that our supporters and members of the public are receiving excellent service by email, phone, social media, post and face to face.
Greenpeace is an international non-profit global campaigning organisation. Our independence and global reach enable us to stand for positive change through action in order to defend nature and promote peace. We investigate and expose global environmental problems, confront those in positions of power and present alternative solutions.
As Supporter Services Manager you’ll manage the day-to-day running of the Greenpeace Supporter Services team and front desk, including all incoming enquiries and outbound calling. Allocating the varying workload and making sure that we get back to people within our turnaround times, you’ll also be line managing and supporting the team to ensure that the quality of our responses is consistently high and that training or development needs are quickly identified.
It will be part of your role to establish and develop strong relationships throughout the organisation, in order to keep yourself and your team up to date with the latest campaigns across the programme and fundraising departments. You’ll also be integral to coordinating the supporter feedback and insight we receive as a team - and to ensuring that this is gathered and shared effectively with the rest of the organisation.
• Recent experience of managing and developing a team that answers enquiries and questions from members of the public about a range of issues.
• Experience of planning and prioritising high volumes of enquiries, particularly by email, plus good understanding of social media and how it can be used to respond to enquiries.
• Experience gained in a customer service environment - not necessarily focused on charity/third sector supporters but relevant to identifying key information and insights, using databases, and producing both quantitative and qualitative reports.
• Highly developed written and verbal communication skills, including an ability to judge the appropriate style, tone and level of content for communications and to coach and mentor staff on this when needed.
• A passion for Greenpeace’s aims - and for communicating our current campaign issues.
You’ll have the opportunity to develop both personally and professionally, taking advantage of the wide range of learning and development opportunities available to our staff. We offer great benefits such as a generous pension scheme, subsidised lunches, free yoga and a wealth of well-being resources, just to name a few. Take a look at our Work for Greenpeace pages to find out more about what it’s like to work for us and why you should apply. We are happy to consider flexible working requests as part of the recruitment process.
Greenpeace UK is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds and do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age or any other category protected by law. Greenpeace UK was recently awarded the National Equality Standard, one of the UK’s most rigorous accreditations for equality, diversity and inclusion.
To apply please visit our website.