Group B Strep Support (GBSS) is the world’s leading charity focused on preventing group B Strep infections in babies, and supporting families and their health professionals.
We are seeking an Information & Support Officer who will deliver, manage, and develop Group B Strep Support’s information and support services for new and expectant parents, including those affected by group B Strep and health professionals, and contribute to developing the information products we provide about group B Strep.
The jobholder will provide operational management of these services and deliver the services themselves. We receive over 150 enquiries monthly from new and expectant parents and health professionals seeking information and support.
This key new role brings together information and support services into one role for the first time, allowing the successful candidate to develop these critical areas to serve families and health professionals better.
You will have proven experience in supporting people with information needs as part of a service delivery team. You will have excellent people and communication skills, including the ability to provide information and support to people by delivering a consistent, impactful, empathetic and high-quality service across a variety of contact methods.
You will have well organised, with the ability to build and maintain effective working relationships internally and externally and to represent the charity’s views and positions.
This could be a part-time role (minimum 5 hours a day) up to full-time, and we’re open to partly or fully remote working, with occasional travel to the office.
Please complete our application form and return it, together with a supporting statement that demonstrates how you meet the criteria in the person specification, together with the Equality & Diversity Monitoring Form by:
Closing date for applications: 9.00 am BST on Monday, 25 July 2022
Interviews: week commencing Monday, 1 August 2022
Interviews will be held online via Zoom.
Please complete our Application Form and Diversity & Inclusion Monitoring form, and return these together with your statement explaining how you meet the specification to our CEO, Jane Plumb before the closing date of 9 am on Monday 25 July 2022.
The client requests no contact from agencies or media sales.