Information Signposting Coordinator
Salary: £22.500 FTE
Location: Oxfordshire/Gloucestershire/Hertfordshire (with travel across the county)
Hours: 37.5 hours per week (negotiable)
Contract: 18 month Fixed Term Contract
Guideposts Here for you service is Information and Signposting service providing specialist support and information for people living with long term health conditions. It is a pilot project part funded by the National Lottery Community Fund.
The Information Signposting Co-ordinator will work with people living with long term conditions, their carers and supporters, to ensure they get the right support, at the right time to help manage a wide range of needs.
You will take a holistic approach to people’s health and wellbeing by signposting them correctly and quickly, at the first point of contact, to a variety of activities provided by a spectrum of voluntary and community sector organisations. You will also be expected to signpost people to statutory services for practical and emotional support.
You will work collaboratively with people to ensure agreed information and action is recorded accurately in order to facilitate an ‘Information Prescription’ for helpline callers.
A team of Information Signposting Coordinators will be responsible for the development and maintenance of Information Hubs, which include telephone, email, web-based and face to face support.
We are looking for someone who:
Has knowledge and experience of the issues facing people living with long term conditions
Uses a strengths-based approach to increase people’s confidence to take control of their health wellbeing
Builds trust and relationships with people
Gives people time to talk about what matters to them
Actively listens to understand what matters to people from a holistic perspective
Co-creates solutions with people
Enables and supports access to solutions
Facilitates joined up care and social inclusiveness
Is knowledgeable about the range of local support available to help with people’s wellbeing issues
Has a social or health care background
Has proficient IT skills, can engage in web based research and is able to interpret and present information
A DBS check is required for this post. A full driving licence and use of a vehicle is essential as travel across the county will be required
Closing Date: Tuesday 3 September (5pm)