About Hammersmith, Fulham, Ealing and Hounslow Mind
This is an exciting opportunity to join and support a fast growing and dedicated team supporting the wellbeing of communities across West London.
We’re here to make sure that everyone suffering with a mental health problem gets the help they need to recover. We listen, support recovery, fight stigma and work with partners to take action. We provide services for adults, children and young people, signposting for everyone and training and consultancy for employers.
This role is within our crisis alternative emergency department (ED) service, which is an out of hours service providing a safe and welcoming space for people who present at A&E, feeling distressed and experiencing crisis. The service will work collaboratively with hospital Psychiatric Liaison Team (LPS) to ensure those in crisis are supported by the appropriate team. The service will operate 365 days a year from 5pm-1am across three ED’s in West London.
Staff within the service will triage, assess and provide face-to-face support to anyone who is experiencing mental health crisis. This will be person-centred and will be in various forms of de-escalation support; practical, emotional support, grounding techniques, safety planning, care/action planning etc. Staff within the service will work alongside LPS and escalate if clinical intervention is required. The clinical team leader will support staff to participate in MDT discussions for frequent attenders and take a key role in initiating and promoting alternative crisis support in the aim of preventing A&E use. The clinical team manager will have direct line management responsibility of the crisis practitioner (Safe Space ED) team. The clinical team manager for our Safe Space ED service is required to have experience in a mental health clinical setting (such as inpatient, A&E, or other clinical setting) and must hold a clinical qualification and experience for this role (registered with Social Work England, NMC registered, BACP registered etc)
The objectives of the service include:
- To improve the mental wellbeing of people experiencing mental health crisis presenting at ED
- To prevent the use of A&E and EDs where alternative crisis support is appropriate
- To effectively de-escalate mental health crisis in various forms of support
- Collaborative working with LPS and A&E stakeholders to promote preventative measures around early intervention; to identify any unmet social needs that are exacerbating wellbeing and prevent escalation
- Proactively work, and affect change with, a rolling cohort of people, using a truly personalised approach
- Act as a conduit to negotiate and de-escalate issues before a crisis occurs; a situation which has historically led to a destabilisation of their condition and resulting in an attendance or admission
- Empower service users to self-manage, to enable discharge from the project and encourage (where appropriate) unplanned to planned clinical activity
- Form robust networks of services around individual service users to ensure they can access the care and support they need, when they need it, including our community crisis alternative service – Safe Space
- Improve communication and partnership working between those involved in peoples’ care 24/7
- Personalise a plan of support, focusing on strengths and goals, whilst also developing personal crisis plans with the service user
- Advocate for the individual in the creation of any statutory service crisis plans that may be developed, ensuring they are person cantered and reflect the person’s needs
- De-escalate any negative or harmful patterns of behaviour as early as possible to reduce the likelihood of admission/readmission
- Manage relapse
- To reduce the use of police, ambulance and statutory mental health services whilst experiencing crisis
- To reduce the use of statutory crisis services by people experiencing mental ill health without positive outcomes for the individual
- To work hand in hand with our community Safe Space service; ensuring follow ups are arranged with our community Safe Space, creating a wrap around crisis service
The role of the clinical team manager will be to support the rest of the Safe Space ED team in delivering de-escalation interventions safely and offering senior advice. The clinical team leader will be required to work collaboratively and proactively with LPS, ED leads and the service manager to ensure Safe Space ED is effectively reducing A&E attendances and managing risk appropriately. The clinical team leader will play a key part in ensuring service user’s care is integrated between statutory services and other third sector organisations; managing high risk cases and supporting the rest of the team with this. The role will also include line management and supervision of crisis alternative practitioners within the service. At times, the clinical team leader may be required to deputise for the service manager and support the community Safe Space team.
Post is subject to a DBS check.
We are an equal opportunities employer; and are proud to employ a workforce that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds.
Fixed Term until 31st March 2023
The client requests no contact from agencies or media sales.