Ealing, Greater London (Hybrid)
£24,525 per year
Contract, Ending 31st March 2023, Full-time
Job description
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About Hammersmith, Fulham, Ealing and Hounslow Mind

This is an exciting opportunity to join and support a fast growing and dedicated team supporting the wellbeing of communities across West London.

We’re here to make sure that everyone suffering with a mental health problem gets the help they need to recover. We listen, support recovery, fight stigma and work with partners to take action. We provide services for adults, children and young people, signposting for everyone and training and consultancy for employers.


Role purpose

The Ealing Advice Service (EAS) is a consortium of charities working in partnership to deliver advice and guidance to the residents of Ealing, in the absence of a Citizen’s Advice Service. Advice issues may include housing, benefits, council tax, debt, signposting etc.

The successful candidate will deliver support to enquirers and manage a caseload of individuals as agreed with the service manager. In addition to advice casework, the Advice Worker will also be expected to assist on reception in the main hub when required.

The successful candidate will be required to work alongside a team of Advice Workers employed by our partner charities with the consortium, as well as a team of volunteers.

The Advice Worker will be required to work within the Advice Quality Standard framework (AQS), adhere to Mind’s policies and procedures, as well as follow EAS procedures.

Due to the nature of the work, if successful, you will need to have an up to date DBS check completed prior to undertaking unsupervised client work.  

Place of work

The Advice Worker will work between, homeworking, The Lido Centre and the HFEH Mind office in Ealing.

You will be supporting people in the community, as well as meeting them in different office locations, so you will need to be able to travel across the borough of Ealing.



The start date for this role is 1st July 2022.

We are an equal opportunities employer; and are proud to employ a workforce that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds.

Post is subject to an enhanced DBS check


More about Hammersmith, Fulham, Ealing and Hounslow Mind

Hammersmith, Fulham, Ealing and Hounslow Mind are a specialist mental health provider and part of the Mind Federation. We provide support to em... Read more

Refreshed on: 21 May 2022
Closed date: 05 June 2022 at 23:59
Tags: Advice, Information, Support Worker

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