About you and the role
The Hansard Society is looking for a Membership and Operations Manager to strengthen our organisation and develop our supporter base.
If you are interested in politics and think what Parliament does matters, then this is a great opportunity to help us with our mission to foster knowledge and understanding of the Westminster Parliament and ways in which Parliament can be made more effective.
The purpose of this new role is to:
- develop a larger and more active and engaged membership community to support the Society’s research and educational work in the years ahead;
- strengthen the Society’s operational functions, enhancing its capacity, resilience, and future development.
We are therefore looking for someone who is highly motivated and will embrace a new role, in a small, dynamic research Society with an international reputation, where you can make a big impact and enjoy significant autonomy. You will have some relevant experience in a membership or similar role, perhaps at a bigger organisation, but will relish the opportunity to take what you've learnt and apply it to help revitalise the Hansard Society's membership model and help us engage more effectively with our supporters. You will manage business-critical functions, gain in-depth experience of all aspects of running a charity, and take an entrepreneurial approach to improving our operations.
As our Membership and Operations Manager, here’s a taste of what you’ll do:
- Expand, develop and manage the Society's membership. You'll develop and implement a new membership strategy, oversee production of new marketing materials, communicate regularly with our members, and organise members-only events, including our AGM.
- Financial administration and governance. You'll co-ordinate each week with our accountants about invoice-raising, payment-chasing, expense claims, and credit card reconciliation. And you'll liaise with our Statutory Instrument Tracker® clients about contracts, invoicing and subscription renewals, and help keep our CRM (contact relationship management) system up to date.
- Operational improvement. You'll review and develop our operational policies and procedures (e.g. on diversity and inclusion, health and safety, data protection and privacy) and keep them up to date, with the ability to call on our external HR advisers for advice where necessary.
- Support the operational delivery of our programme of public and private events. As and when we can return to in-person events, you'll book venues, catering, and other suppliers. You'll keep our CRM system updated and maintain the financial records. And, working with other members of the team, you'll liaise with speakers, sponsors and attendees.
- Support the Director with the governance of the charity. You'll liaise with our Board of Trustees and assist with our corporate reporting and compliance with charity and company law. You'll also help with reporting to funders and sponsors.
- Ensure the smooth running of the office. As the first point of contact you'll liaise regularly with the landlord and our suppliers. And occasionally we may need you to provide PA-type support for the Director and other staff such as organising staff meetings, co-ordinating diaries, ordering supplies and booking rooms and travel.
This is a new role, so you will help shape how it develops, but the ability to multi-task and juggle priorities is essential. The role carries considerable responsibility, with a lot of potential for growth and development in the future.
Our office is situated near Westminster on the 1st floor of Millbank Tower. As and when the pandemic-related lockdown eases, staff will need to spend some time in the office together, but we anticipate being able to offer hybrid arrangements with some continued remote working.
Your skills and experience
You'll be the right person for this job if:
- You have some experience of working within the membership team of a membership organisation or professional association or similar body.
- You have excellent organisational and project management skills, an eye for detail, and the ability to juggle priorities and work with minimal supervision.
- You have exceptional people skills and are a collaborative team-player.
- You have excellent verbal and written communication skills.
- You have excellent IT skills: are familiar with CRM systems and are proficient in using Microsoft Office software.
- You are a creative thinker and problem-solver with a 'can do' attitude.
- You appreciate our mission, have good political awareness, and can commit to the non-partisan values and ethos of the Hansard Society.
For full details about the role, the Hansard Society and the application process, please read the job information pack.