As the End Point Assessment Organisation Officer, you'll work closely with the Assessment and Curriculum Quality Lead (ACQL) to establish and maintain processes to ensure high quality end point assessments for apprentices and be a key point of contact for external stakeholders including training providers.
Purpose of Job:
Reporting into the Assessment and Curriculum Quality Lead (ACQL) using your experience and knowledge of EPAs to provide day to day management of the EPAO, support for learners and acting as the first point of contact for all queries. You will coordinate the arranging of EPAs including all aspects of registration and assessment of apprentices. A significant element of the role is to maintain an overview of the materials, resources, systems and procedures within the EPAO, ensuring the quality of delivery and that all regulatory criteria have been met.
With minimal supervision from the ACQL you will use your exceptional organisational skills to manage a busy and varied workload. In addition to being the first point of contact for learners, you will be using your knowledge and understanding of EPAs to answer enquiries from assessors, employers and training providers, acting as their key point of contact day-to-day. You will be co-ordinating assessments, maintaining and developing EPA materials and assessment tools and where appropriate arranging workshops, Q and A sessions and promoting training videos. An important aspect of the role is regularly preparing reports, delivering financial monitoring and reporting and preparing statistical analyses for the ACQL, key stakeholders and others.
Your ability to build and maintain strong relationships with a wide range of stakeholders will be imperative in this role . You will regularly liaise and support (through reporting structures to) government bodies, apprentices, assessors, internal colleagues and senior members of the organisation.
You will use your extensive data management skills to update and maintain EPA records through Smart End Point Assessment (a dedicated software package) this includes managing assessments, submissions during Gateway and EPA outcomes. You will also play a central role in delivering quality assurance processes for the EPAO.
This role requires someone who thrives on being organised with exceptional attention to detail and who can keep up with developments in a fast-paced EPAO. It is essential that you have a keen eye for detail and ability to apply rules fairly and consistently.
To make a success of this role, you will have previous experience of working within an assessment environment with excellent organisational skills. Prior knowledge of assessments and in particular End Point Assessment is essential we are looking for an individual ready to apply their knowledge, experience and skills to add value to our existing team.
Review submissions from apprentices progressing through Gateway and ensure the Reasonable Adjustment process takes place in a timely approach.
Ensure the confirmation process and documents are completed for End-Point Assessment readiness in line with specific assessment plan and EPAO requirements .
Support learners, training providers , employers and others to meet requirements and/or make appeals or other requests where relevant.
Ensure processes and procedures are followed at all times including the recording of actions and maintaining evidence of discussions, actions and outcomes.
Support the production of assessment and support materials and carry out monitoring and evaluating processes as required.
Lead on arranging assessment bookings and ensuring all assessment results are available for relevant stakeholders, while maintaining confidentiality at all times
Acting as liaison to ensure high quality interactions between the assessor and learner throughout the assessment process
Support the wider team to enable excellent service to ensure service level agreements are consistently achieved.
Provide systems access and training to assessors and others as required.
Work to improve and streamline processes and integrate the outcomes of monitoring and evaluation you have carried out as an element of your role.
To undertake any other duties that are relevant to the job as requested by line manager.
Experience & Skills Essential:
Experience of working with assessment programmes and administering EPAs or similar assessments.
Working effectively with a wide range of stakeholders
Experience of using communication systems (email, phone, Zoom etc.)
Experience of using databases effectively, including accurate data entry, running reports and acce