To give callers a safe, confidential space to talk things through and connect them with mental health and wellbeing support services offered by the charity.
To help callers understand what their options are and what those options might look like in the caller's particular situation. To help the caller navigate their options for themselves and, where possible, make an informed decision about next steps.
To answer questions about or guide callers' use of resources that respond to experiences of racism and anti-bullying resources to support individuals, available from the Charity or other industry bodies. Key external resources are the BFI/BAFTA Principles & Guidance, as well as resources created by Directors UK, ScreenSkills, BECTU and others.
To collate data about the outputs and outcomes of the service and contribute to building and developing this new service to meet the needs of industry workers who have experienced bullying, harassment or racism.
To contribute to the ongoing development of the bullying advice service, offering information, guidance and support to individuals in the UK film, TV and cinema industry.
To respond to callers who wish to discuss their experiences of racism (interpersonal or structural), and/or other forms of discrimination and bullying in the industry
To engage in active listening and use basic counselling techniques to provide emotional support to callers
To give callers space to talk through their experiences, say things out loud, feel heard, ask questions and get their thoughts in order
To encourage callers to keep accurate, detailed records of events
To filter out vexatious complaints and suggest online self-help resources such as time-management or assertiveness training, where appropriate
To help callers identify patterns of behaviour and the cumulative impact of a series of small incidents of unwanted conduct or inappropriate behaviour, or micro-aggressions
In appropriate cases, to empower callers to decide for themselves if their experience constitutes bullying
To provide information about:
Human rights legislation
Systems for making formal complaints to employer, commissioning or industry bodies
To give tips or ways of starting conversations that use:
Active bystander techniques
Neutral, non-confrontational language
To help callers work out for themselves what they want their next steps to be (if any), including formal reporting, mediation and self-care and to think through the potential outcomes
To signpost callers to relevant sources of information and support, inside and outside of the industry
We know that racism impacts people in a variety of ways and this service is just one element of a wider programme to increase support for our industry colleagues who experience racism in all its forms.
As this role requires a unique combination of industry experience and professional skills, it is expected that training on some requirements will be provided for the successful applicant.
If you have the above skills and experience and are immediately available, please apply online today!