Key Responsibilities will include:
Coordinate the day-to-day administration of community and events fundraising supporters within agreed standards for processing and responding to communication. Ensure the database is correct and up to date and supporter communications are sent on time.
To maintain high standards of data capture by ensuring data entered on systems are accurate and timely, in accordance with the team's requirements. Also to use event, marketing source and finance codes accurately to facilitate evaluation of response rates, to develop accurate filing systems, and to maintain clear income and expenditure records.
Prepare and manage the undertaking of accurate mailings to selected audiences, and to oversee the despatch of mailings and e-newsletters, working with a fulfilment house when necessary.
Act as a proactive point of contact for members of the public who wish to fundraise through community fundraising activities, and support them in all aspects such as fundraising advice, logistical advice about events, charity law, providing fundraising materials and/or following up sponsorship money.
Develop and maintain relationships with supporters, implementing agreed supporter communication plans and recognising the need to build relationships with supporters, and the direct impact the supporter experience has on income.
Supporter communication covers registration, welcome calls, fundraising mailings, enewsletters, ongoing contact via telephone and email, good luck cards and thank you letters and certificates.
Responsible for maintaining content for supporters on the social networking pages and enquiries, and building this in to the supporter communication programme.
In order to apply you should have the following skills and experience:
Experience of working in a fundraising or customer care environment, including experience of face to face contact with customers/supporters.
Proven track record in supporting and giving advice to community fundraisers to encourage them to develop their fundraising ideas and activities.
Strong, demonstrable experience in administration.
Experience of writing, preparing and targeting communications for supporters.
Excellent interpersonal skills including the ability to deal with people at all levels and in all walks of life, on the telephone and by letter/email, in English.
Knowledge of legal restrictions and health and safety implications around community and events fundraising activities
Ability to work alone and use initiative and also as part of a team.
Proven keyboard and computer skills, particularly Windows-based word processors, spreadsheets, internet and email.
Experience of planning, prioritising and organising work.
Experience of administering supporter/customer database and maintaining good attention to detail and accurate record-keeping through the database.
Ability to write reports on activities, summarising and analysing figures to make recommendations.