Act as first point of contact for local services when seeking advice, guidance and support. Dealing with initial queries and referring them on to other staff when appropriate.
Communicate with local services about good practice and signpost to policy documentation.
Respond to emails received into the feedback email account, ensuring feedback is logged and complaints investigated as per policy.
Provide reports and analysis of statistics received from the network. Maintain the Central Safeguarding, Complaints, Concerns and Compliments registers, including some initial reporting and an overview of compliance.
Respond to and log information access requests received by the organisation.
Work with the organisational DBS lead signatory to disseminate guidance and good practice and provide administrative support for this process.
Provide administration support to the Internal training manager including, coordinating the internal and external moderation of training courses.
Provide a channel of communication to the Network.
Report trends, issues and good practice to the Network Support Manager for analysis
Experience working with databases including the inputting and reporting of information
Experience in administering filing systems
Excellent IT skills including Microsoft office and particularly word and excel
Ability to function well in an environment where bereavement issues are constantly under discussion
If you have the above skills and experience, please apply online today!