This a new role and The Programme Manager is critical to the success of their new programme to improve the online environment for vulnerable people. You will lead a programme of research and user insight to set standards for safe online content and transform industry practice.
This is initially a 3 year contract. The role offers a degree of flexible working and can be based near Epsom or London.
-Work with the team to develop a high-quality programme of research and insight that can be translated into practice and increases the evidence base around content online.
-Run regular forums to engage experts in the academic community to help shape and deliver the programme.
-Develop a user engagement programme to ensure users are at the heart of the work, shaping and informing the programme.
-Recommend and implement the model for research delivery, considering a combination of inhouse and commissioned work, ensuring research is high quality
-Provide project management for the programme, including ensuring all stakeholders are engaged in the planning and implementation Ensure project documentation is in place and maintained;ensuring activities are undertaken within budget and on time; ensuring measures are in place to evaluate the activity
-Working with the Income Generation team, ensure that the programme funders are engaged in the programme and receive regular narrative and financial reports as agreed.
-Work with the media team to develop a communications plan for the programme, providing content for proactive and reactive communications
-Provide excellent line management to the programme team this will include the recruitment of 1 or 2 staff
-Translate research and insight into best practice guidance and standards aimed at the tech industry, promote the use of the guidance across the industry.
-Translate user needs into development of resources for users to support the creation of safe and supportive content and minimise harm
-Develop an advice service for organisations and professionals to support them to deal with concerning content online, including advising on policies, developing resources and responding to enquiries.
Skills and Experience required:
-Strong project management skills experience of using project management principles and approaches. Capable of working with a range of specialists, including researchers.
-Experience and understanding of a range of user research methods. Able to choose appropriate methods and apply methods correctly.
-Experiencing of commissioning and leading research projects
-Experience of managing a budget and delivering to time and within budget
-Experience in development and management of relationships with stakeholders
-Understands users and can identify who they are and what their needs are based on evidence - Able to translate user stories and propose resources to meet these needs.
-Understands agile methodology and how to apply an agile mindset to all aspects of their work. Has the ability to work in a fast-paced, evolving environment and utilises an iterative method and flexible approach to enable rapid delivery.
-Has a strategic approach, focusing on outcomes. Able to understand and work within the given constraints and to work with an evolving evidence base.
-Able to turn research evidence into clear findings that inform decisions. Knows how to involve colleagues in analysis and synthesis to increase consensus and challenge assumptions
-Able to analyse and respond to external developments and identify issues speedily and effectively