Customer Service and communications
Providing good customer service to partners and volunteers - answering general queries, managing the inboxes and putting together a monthly newsletter.
Partnership administration and record keeping
Responding to questions on partnership agreements, following up outstanding invoices and ensuring up to date and accessible records are in place to track progress and support the relationship with each partner.
Access to online and physical resources
Ensuring information on the programme is up to date and accessible via the volunteer portal Assemble.
Processing requests for physical resources
Data and content administration:
The role will assist with the cleaning and transfer of data into the new systems (new website), updating permissions, as well as supporting the uploading of new content (photos, news items) - as appropriate.
Team and programme support:
Working with the team to help set up meetings and training, arranging travel and other administrative tasks. Taking part in team meetings and playing a proactive role to ensure the Delivery Officers have what they need to manage relationships with each partner.
The role requires the Admin Assistant to make decisions on task management and prioritisation of workload - as well as managing general enquiries.
Support from the team will be available related to non-routine or specific questions related to the delivery of walks and partnership management.
Analysis and initiative:
Some fact-finding and investigation may be needed to resolve issues. The role requires initiative to sort out problems that occur in the running of the various courses - working collaboratively in order to contribute to improvements to ways of working.
This role will provide excellent customer service to a range of stakeholders - including to others in the Wellbeing Walks team, the wider Operations team, partners and volunteers. You will assist in managing the team inbox and help with sending regular communications - including the monthly newsletter.
Supporting partners and volunteers with information on the programme - including providing briefing packs, guidance and training resources via email and various systems.
If you have the above skills and experience and are immediately available, please apply online today!