This is an exciting time for Citizens Advice services in Buckinghamshire. The charities Citizens Advice Aylesbury Vale, Citizens Advice Chiltern and Citizens Advice High Wycombe & District are merging to become Citizens Advice Bucks. Like the constituent organisations that will form it have done for many years, this new charity will provide independent and impartial advice on debt, benefits, housing, employment and family issues that will help people get their lives back on track, as well as using on-the-ground knowledge to improve local and national social policy.
While the merger was planned long before the COVID-19 crisis, this newly-formed, larger organisation will be better placed to meet the increasing demand for our services. It also matches the geography of one of our primary funders, the newly-formed unity authority, Buckinghamshire Council, which will allow us to build strong working relationships at county level.
Each of the constituent charities have considerable areas of strength, providing services that respond to the need in their local communities. Citizens Advice Bucks must maintain these strengths and the local “feel” of services, whilst also ensuring the same high quality, availability and consistency of services across the county, and developing a strong, shared internal culture across the new charity.
Organisation: Citizens Advice Bucks
Job Title: Head of Services
Salary: 40 000 45 000
Hours: Full time, with occasional weekend and evening work
The successful candidate will have
Demonstrable senior level experience of managing the development, delivery, and quality assurance of multi-channel services that meet the needs of communities, are delivered within budget, and meet funder requirements
Experience of developing and implementing quality assurance systems, policies, and procedures to meet standards set by accrediting bodies
Demonstrably strong people management skills with significant experience of managing a large team to deliver a range of services
Experience of leading people and teams through change using strong communication skills
Proven experience of developing, planning, monitoring and evaluating services and projects
Experience of effective partnership working and networking, with the ability to represent CAB and deputise for the CEO at forums, steering groups and meeting with funders
Knowledge of issues affecting the communities we serve and ability to use evidence to influence change through research and campaigns activity
Experience of reporting to funders on project activities
We encourage applicants who are from underrepresented groups with protected characteristics, as we value having a diverse pool of applicants to find the best candidate
If you would like to receive an Information Pack for this role, with details on how to apply, please contact
Closing date for applications 9 00 am Monday 4th January 2021