Identify and assess the risks and needs of service users using the CWA specialist intervention toolkit.
Providing advocacy, emotional and practical support and information in relation to legal options, housing, health, finance and recovery.
Help maintain accurate and confidential case management records and databases and contribute to monitoring information for the service.
Comply with GDPR/data protection legislation, confidentiality and information sharing policy and procedures and all legislation connected to your work.
Remain up-to-date and compliant with all organisational procedures policies and professional codes of conduct and uphold standards of best practice.
Out of hours responsibilities not limited to:
Answering calls coming into the service
Responding to police call outs within the hour.
Contacting all referrals in a timely manner.
Attending the Intake and Assessment facility when a new resident access accommodation.
Completing an assessment of risk and need with all referrals.
Have a good understanding of domestic violence/ abuse including the impact of domestic violence/ abuse on victims and their children.
Have theoretical, practical, and procedural knowledge of civil and criminal justice remedies for victims of domestic abuse and their children.
Understand child protection issues, how to respond to effectively safeguard, and the legal responsibilities surrounding these issues.
Understand the principles of risk assessment, safety planning and risk management for victims of domestic violence/ abuse and their children.
Understand and be committed to equal opportunities and diversity issues in policy and practice.