Leading a team of specialist customer and data analysts, you will help transform how they use insight and analysis.
Create and deliver a vision and plan for the Insight and Analysis team, aligning it with the work of the Data Strategy and key organisational outcomes.
Support engagement activity across the charity by providing valuable, proactive analysis of activities and provide recommendations for future delivery.
Build an approach to the use of market research and customer insight that ensures activities are underpinned by the needs and views of the charity's customers.
Support the delivery of the Data Strategy through identification and implementation of activities that will add value from an insight and knowledge perspective.
Lead and manage a multi-purpose team, ensuring that they are supported and able to deliver on their objectives, as well as meeting personal development goals.
Provide recommendations for systems, processes, models and tools that help the charity understand more about their customers.
Proactively contribute to cross organisational programme boards designed to deliver improvements on data quality, compliance and customer experience.
Establish a way of working within the team that pro-actively feeds insight and analysis to relevant departments, raising the profile of the team and the activities they can deliver.
If you have the above skills and experience, please apply online or contact Sekai today!