E2, London
£27,987 per year
Contract, 6 months, Part-time
Job description

About us

Headway East London  is a charity supporting people affected by brain injury. Working across 13 London boroughs we offer specialist support and services for survivors and their family.

We offer therapies, advocacy, family support and community support work alongside our day service: a community venue where people can make the most of their abilities and interests.

We also promote awareness and understanding of brain injury by providing information to the public, and offering training to university students, professionals and businesses.

Our vision is to build a community where people with brain injury are valued, respected and able to fulfil their potential. 

About the Casework Service

Alongside our other services, Headway East London offers information, advice and advocacy to people affected by brain injury – including survivors, family members, friends and unpaid carers.

We are now working directly with The Royal London Hospital to offer services whilst the survivor is an inpatient. This includes providing family members with support and information about what has happened to their relative and help them navigate the health & social care system, provide them with information on entitlements and signpost them to other relevant services. This project is called ‘Better Together- Headway East London at The Royal London’.

We recognise that people affected by brain injury may need support for the rest of their lives and so this work also extends to offering continued support in the community; including advice and advocacy support to those who are already members of our day service and community support work service.

What you will do…

  • Deliver Casework & Family Support services for people affected by brain injury in a variety of settings across Headway East London’s catchment area.
  • Support the Casework Manager and take a lead on facilitating projects, such as support groups and Better Together- Headway East London at The Royal London Hospital.

Main duties and responsibilities

Case Work

  • Support people with an acquired brain injury (ABI) and/or their families through appropriate advice, information and advocacy services.
  • Provide guidance, support and direction to case work staff as required.
  • Support people to access their statutory rights and entitlements and explain legislation and rights to clients and their families.
  • Make appropriate referrals to other Headway East London services, social services, local authorities, statutory agencies, advocacy services, community rehabilitation teams & other relevant support services.
  • Visit people in their home environment and accompany them to meetings as appropriate.
  • Attend care needs assessment meetings, reviews and other statutory meetings with clients.
  • Proactively engage with statutory agencies and other professionals to highlight the work and the needs of people accessing Headway East London services.

Family Support

  • Prepare for and facilitate family support groups to provide ongoing support to survivors and families across the Headway East London catchment area.
  • Maintain regular communication with the family support groups, identify support needs and follow up with actions from the groups including linking families in with our Casework Service, other services and/or signposting.

Better Together at Royal London Hospital

  • Lead the Better Together project at the Royal London Hospital; provide information, advice & support on a range of issues relating to Brain Injury to families & patients.
  • Maintain a safe and welcoming space for patients and family members to seek emotional, practical and peer support.
  • Liaise directly with clinical staff involved in patients care.
  • Signpost patients/families to appropriate specialist services (i.e. finances, employment & legal).

Administration & Monitoring

  • Maintain confidential, factual and accurate notes on all contacts with clients, their families/carers and all other agencies/workers involved in their support on Charity Log our online system.
  • Maintain monitoring documentation, utilise online database and provide statistical information on the number of clients being supported and the nature of cases to management and the board of trustees.
Refreshed on: 02 November 2021
Closed date: 08 November 2021
Tags: Advice, Information, Advocacy

The client requests no contact from agencies or media sales.