Major Gifts Manager Jobs
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Having already raised £9.9 million for our Up Against Time Appeal, London’s Air Ambulance Charity is currently in the final phase of our campaign to raise £15million by September 2024 to replace our two helicopters. With six months to go, the team are now looking at the opportunities presented by the new 15 year organisational strategy.
The postholder will provide the programme with the stability, expertise and guidance needed to steer the Major Donor team through the first year of a new strateg. They will also be LAAC’s expert on Major Donor fundraising during this time, developing and inspiring the team to be ambitious and results focused to ensure targets and objectives are met. The role is perfect for someone looking to invest in their leadership skills, whilst working in a high-performance environment.
You will be an experienced major donor fundraiser, looking to develop their leadership skills. You will need to be confident, ambitious and results-focussed, working closely with a dynamic team to make the most out of every opportunity offered. You will possess outstanding oral and written communication and influencing skills, and will have the presence, gravitas and sensitivity to operate effectively at all levels.
We pride ourselves on our dedication to being an employer that values diversity, we firmly believe that each team member can provide a unique perspective and valuable contribution to the lives of the people we serve, applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
London’s Air Ambulance Charity continues to develop a supportive and enabling environment that gets the best out of our people. We promote a culture of progression and professional advancement offering a range of learning and development opportunities. In addition we offer flexible working options, wellbeing packages and family friendly employment policies.
This is an exciting time to join London’s Air Ambulance Charity. We are in the midst of the largest appeal in our history aiming to raise £15 million by Autumn 2024 to replace our two helicopters, and at the end of the year we will be launching our new 15-year strategy which will set the direction for the service until our 50th anniversary.
The role is offered on permanent, hybrid basis and is responsible for delivering the website strategy to support online presence, functionality and to grow digital performance. You will join the lively and passionate MarComms team, which is firmly integrated within our Fundraising Department, as the first point of contact for all website-related activity, advising teams and supporting campaign planning wherever website integration is required.
You will have experience in a similar role and hold in-depth knowledge and experience of current digital trends, tactics and strategy to be able to advise on digital approaches. You will have passion and enthusiasm for the work of London’s Air Ambulance Charity and hold strong communication skills with a flexible approach to work.
If you think this role is for you, apply today or contact us for more information.
We pride ourselves on our dedication to being an employer that values diversity, we firmly believe that each team member can provide a unique perspective and valuable contribution to the lives of the people we serve, applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
The client requests no contact from agencies or media sales.
Role Summary
This role will support the expanding Fundraising & Engagement team with all fundraising activities to ensure that good relationships are maintained with all Alcohol Change UK (ACUK) supporters. The Fundraising and Engagement Assistant will undertake the financial administration and recording of all fundraising income as well as being the first point of contact for the team ensuring ACUK delivers high levels of supporter care.
Reports to: Fundraising & Engagement Manager
Direct reports: none
Location: Kings Cross, London, WC1X 9NW (minimum of 3 days per week in office)
Status, hours: Permenant
Salary: Grade E: salary in the range £24,551 to £27,586 (depending on skills, knowledge and experience) plus benefits
Key Tasks and Responsibilities
Fundraising
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Coordinating ACUK’s CRM system (ThankQ) and ensuring data accuracy including:
- New donor details, communications with supporters, gift aid and consent purposes
- Championing data cleansing and monthly de-duping of contacts
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Coordinating all general fundraising enquiries including phone calls, fundraising & engagement email inboxes (providing holiday cover for the training & consultancy inbox) and post.
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Coordinating lead generation from third party challenge event companies and converting leads into participants
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Coordinating fundraising resources and merchandise including;
- Sending out materials to supporters
- Compiling fulfilment reports from online shop and sending over to fulfilment agency
- Monitoring stock levels of fundraising materials and shop merchandise
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Maintaining up to date filing systems
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Supporting with research for Trusts & Foundation applications
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Processing all physical (cash and cheques) and online donations received in accordance with ACUK’s cash handling procedures, including;
- Counting and processing cheques/cash
- Logging all donations on a central post sheet
- Processing and reporting on all donations received through the ACUK website and all third-party platforms
- Ensuring all donors are thanked in a timely manner in line with their communication preferences
- Importing all donation data to ThankQ
Engagement programme
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Act as the first point of contact for enquiries from our volunteers (Community Champions) and, alongside the Fundraising & Engagement Manager, steward our volunteers including the coordination of volunteer activities.
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Identify opportunities for supporters of different types to discover new ways to engage with them (for example helping donors become campaigners or encouraging cultural change activists to become community fundraisers, etc).
Cross-organisational Role
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Work closely with colleagues across the charity to support their work and to act as ‘one team’.
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Work particularly closely with colleagues in the Communications team, optimising opportunities for joint working.
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Contribute actively and positively to charity-wide strategies.
Other Duties
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Continually develop your knowledge of alcohol harm and solutions to it.
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Act as a positive ambassador for Alcohol Change UK at all times.
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Know, embrace and actively uphold the values of Alcohol Change UK at all times.
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Work flexible hours as necessary to meet the needs of the charity, time off in lieu will be earnt for any work required outside of normal working hours.
The client requests no contact from agencies or media sales.
The British Hearth Foundation (BHF) is strong, highly effective, and well respected nationally and internationally. Every day we turn to research for hope, which is funded solely by the generosity of our supporters. At BHF, we know the only way to get closer to a world free from the fear of heart and circulatory diseases is to invest in pioneering research that has the greatest potential to improve and save lives.
The Director of Philanthropy is a key leadership role within the Marketing, Fundraising and Engagement directorate at the British Heart Foundation (BHF). Accountable for the leadership of the philanthropy team, the role will develop and implement strategies to exponentially grow our income and support from high-net-worth individuals and trusts. Our ambition is to more than double philanthropic income over the next five years.
This is a crucial leadership position and will work at the highest levels to take our philanthropic impact to the next level. We want an exceptional colleague who exemplifies and champions our values; brave, informed, compassionate and driven. It’s an incredibly exciting time to be part of our team. We are more ambitious and determined than ever – because the potential cures and treatments we need are in sight. You could be part of getting us there sooner, so thank you for your interest.
This is a chance to drive a step change in the growth of philanthropy for one of the UK’s largest charities and the nation’s leading independent funder of heart and circulatory disease research. If you feel you have the skills and experience, and you share our determination to help fund lifesaving research, then we would be delighted to hear from you.
Working arrangements
This is a blended role, where your work will be dual located between your home and our London office.
At the BHF we believe in the power of being together, so our colleagues on blended contracts can expect to spend some time in their office, at least two days each week, on average. The use of our office spaces is driven in part by your role and the activities you need to do. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.
Need more help balancing your work and home life? Talk to us about what flexibility is available at the application or interview stage.
About you
We are looking for a creative and motivational leader to nurture, challenge and inspire our philanthropy team to reach ambitious fundraising goals. You will need demonstrable experience of building long-term relationships with high-net-worth constituents as well as a strong track record of securing complex, multi-stakeholder gifts at the 6- and 7-figure level. Experience of working with trustees and/or volunteer committees to drive philanthropic income will also be important.
The ideal candidate will also possess confident communications skills, a high degree of emotional intelligence, a strong sense of integrity, intellectual curiosity and the presence and gravitas to operate at the highest levels both internally and externally.
About us
Our people are at the heart of everything we do. By funding research across six decades, we’ve helped keep millions of hearts beating and millions of families together. We’re investing in ground-breaking research that will get us closer than ever to a world free from the fear of heart and circulatory diseases.
We value and respect every individual’s unique contribution, celebrate diversity, and make inclusion part of what we do every day.
Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.
Benefits
To find out more about the benefits available at the BHF please download our benefits document at the bottom of our advert page.
Interview process
First stage interviews will be held virtually on Wednesday 8 May via Microsoft Teams. For those successful, there will be a second round in-person interview on Wednesday 15 May in our London Office.
How to apply
The process involves submitting your CV and Covering Letter to outline your interest and explain how you meet the requirements of the role.
All applications are managed by our search partner, Execucare.
The client requests no contact from agencies or media sales.
Barts Charity is seeking a new Senior Major Gifts Manager and Prospectus is excited to lead the search. At Barts Charity, their vision is to provide life-changing improvements to health for the people of East London. Thanks to the passion and dedication of the Barts Charity team, they are committed to investing around £150 million in new projects over the next five years in key areas of research and healthcare.
This is an exciting opportunity to play a key role in raising funds for two major capital projects – a Clinical Research Facility at The Royal London Hospital and a Breast Cancer Centre at St Bartholomew’s Hospital. The Senior Major Gifts Manager will develop and manage a portfolio of prospects, senior volunteers, and clinicians with a view to securing six-and-seven donations whilst also providing excellent stewardship for existing partnerships.
The Manager will be a proven major gift fundraiser with a talent for identifying new funders, building a solid pipeline, and unlocking potential opportunities. A proven track record of securing significant asks is imperative along with the ability to present complex information in an interesting and accessible way. Knowledge of the health sector / medical landscape would be advantageous, passion for improving healthcare and the work of the hospitals, clinicians and researchers whom the Charity supports a must.
At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome candidates from a diverse range of backgrounds. Please let us know if we can help you with the application process in any way. We are more than happy to make any reasonable adjustments to enable all interested candidates to apply. If you have any disability and would like assistance with completing an application then please contact Ryan Burdock or Jessica Stoddart at Prospectus.
If you are interested in applying to this Senior Major Gifts Manager position, please submit your CV in the first instance. Should your experience be suitable, we will send you the full job description and will arrange for a call and/or meeting to brief you on the role. You’ll then have all the information you need to formally apply. We are looking forward to connecting with you soon.
Using a helicopter from 08:00 to sunset, and rapid response cars at night or in adverse weather situations, London’s Air Ambulance brings the hospital to the patient when time is critical.
The team, consisting of an advanced trauma doctor, paramedic and consultant on most missions, can perform treatments such as open heart surgery, blood transfusions and general anaesthetic by the roadside. By providing intervention as quickly as possible after injury, their aim is to give patients the best chance of survival, and best quality of life, after trauma.
The fundraising team is in the final stages of their £15m Up Against Time appeal, of which high value played a key part. This role will see the team through the final few months of the appeal, and the subsequent transition to focusing on BAU fundraising.
This role will take over the stewardship of some donors, although the focus will be on leadership of the team and supporting them with their portfolios. You will lead a team of two, Philanthropy Manager (Major Donors) and Philanthropy Officer (Major Donors). Leadership skills are important, although we are open to candidates who have not managed before, or only managed one, who can showcase their transferable skills in this area.
As Senior Major Donor Manager, you will:
- Lead the major donor team, ensuring the programme is in a strong position
- Personally steward a small number of ultra high-value gifts (up to £1M)
- Support the team to deliver on the last few months of the Up Against Time appeal
- Work with the Head of the department to shape a strategy in line with the organisation’s new 15 yr strategy
- Work with the major donor team and prospect research and supporter experience teams to develop a robust pipeline
- Oversee the start of a mid-value programme (£1-5k level)
Ideal skills and experience:
- Significant experience of securing and maintaining relationships with (u)HNWIs, ideally at the £100k+ level
- Demonstrable experience of developing and monitoring budgets
- Understanding of pipeline monitoring and management
- Experience of line management – desirable, not essential
Benefits include:
- 30 days annual leave, plus bank holidays (27 days annual leave plus 3 days office closure between Christmas and the New Year)
- 10% employer contribution pension (with 5% employee contribution)
- Life insurance (x 4 annaual salary)
- Enhanced sick pay (up to 12 months’ service – one week’s pay; over 12 months and up to two years’ service – three weeks’ pay
- Retail and services discounts
The post-holder will have ongoing responsibility for developing and co-ordinating an ambitious individual giving programme accross all channels. The role will lead on the implementation of fundraising products to engage new audiences and appeal to existing supporters. Helping to drive and deliver our ambitious fundraising strategy to transform the lives of millions of people living with neurological and neuromuscular conditions, the Individual Giving Manager is responsible for shaping and delivering the end-to-end experience of new and existing supporters.
Reporting to the Director of Fundraising, the post holder will work closely with colleagues accross the team to create, test, monitor and evaluate campaigns and to ensure that supporters have a positive experience of the charity. The post-holder will plan and develop ongoing acquisition and stewardship campaigns as well as playing an important role in a major capital appeal. This is an opportunity to join a fast growing organisation at an exciting time. The individual giving programme is full of potential and we are ready to take it to the next level.
The client requests no contact from agencies or media sales.
Abortion Support Network is a largely volunteer-run charity that helps people living in European countries with bad abortion laws and provision access safe abortions in clinics abroad. ASN provides practical information, support, funding, travel and accommodation.
We are looking for a candidate to cover our Fundraising and Communications Manager’s maternity leave from the end of June 2024 until the end of March 2025. Your role will be to implement ASN’s fundraising strategy, working with volunteers and a small staff team to diversify and increase the charity’s income. You will focus on fundraising from trusts and foundations and major donors, as well as managing individual campaigns and overseeing ASN’s external communications.
We are looking for someone who is self-motivated and a team player, who can hit the ground running as part of a dynamic and growing organisation.
The client requests no contact from agencies or media sales.
We are at the forefront of innovative clinical care, and we challenge boundaries.
Every day our charity is tasked with a unique set of missions which we respond to with our fantastic services, all of which are funded entirely by voluntary donations, trading and fundraising activities we undertake. This ethos remains at our core; we are here to work alongside and help the NHS without using their available funds. The impact we make with our services is to keep people alive, keep families together, to let children grow into adults and to enable the NHS to carry out more work than they would have been able to without our support.
We also impact our communities by creating jobs, taking actions to improve the environment, bringing people together as volunteers and creating worthwhile training and experience opportunities.
Our work is only made possible by the wonderful support and generosity of the public, together with the dedication, skill and enthusiasm of staff and volunteers in all areas of operation. This support enables us to invest into our operational services, into developing staff and volunteers and into our future financial stability to protect the services needed now and in the future.
Job title: Major Donor Manager
Location: Rugby (hybrid)
Full time: 37.5 hours
Annual Salary: £40,000
Closing date: 12th April 2024
Job Purpose
An exciting role with significant scope to shape a Major Giving programme generating income through large financial donations from individuals and charitable trusts. The Major Donor Manager will play an active role in identifying, cultivating, securing, managing and retaining donors, and soliciting major gifts. Maximising supporter engagement, satisfaction and value, the post holder will ensure a high level of customer service and account management, while overseeing the day to day running of the major donor programme.
Key Responsibilities
• Design and deliver a major giving programme to generate new revenue and deliver budgets
• Alongside the Prospect Research Officer lead on identification and research to produce a pipeline of high value prospects and income opportunities
• Build and cultivate fundraising relationships with a range of new high value individuals and trusts, developing robust and innovative supporter journeys to ensure long term committed income whilst personally managing a portfolio of donors.
• Develop a compliance framework for securing high value gifts ensuring high standards and complying with all relevant regulations and legislation.
• Hold responsibility for developing budgets and management reporting including financial, KPI’s and outcomes.
Compliance Responsibilities
As a manager, in addition to specific compliance requirements within your area of expertise, you also hold responsibility in your specialism for:
• Health & Safety and Environment.
• Safeguarding
• Data Protection
• Equality, Diversity, and Inclusion
• Quality
You are expected and encouraged to raise and escalate appropriately any potential breaches or areas for improvement regarding the above.
Person Specification
• Demonstrable evidence of behaviour in line with the core values of TAAS throughout career to date.
• Collaborative approach to achieving departmental and wider organisational objectives.
• Passion for the work that TAAS does.
• A flexible approach to allow adaptability to the changing needs of the organisation.
• Demonstrable experience and a track record in securing 5 figure gifts from Major Donors.
• Experience in building a pipeline to develop and deliver fundraising targets.
• Very strong interpersonal skills and integrity, able to communicate well with others and quickly build credibility.
• Excellent written and oral communication skills. Numerate and able to interpret data and trends.
• Strong organisational and prioritising skillset, with experience of managing complex supporter or client relationships, meeting their needs, and coordinating collaboration with colleagues.
The role is subject to a Basic DBS check.
Environment
TAAS is an inclusive working environment where Equality, Diversity and Human Rights are guiding principles, individuals are respected and a value of having a diverse workforce is recognised. The recruitment, employment and development of people are based on qualifications, experience and competency to do the job, eliminating personal bias or prejudice.
As an organisation, TAAS are committed to ensuring the safety and welfare of children and vulnerable adults involved in any of our activities. Our commitment applies to all acting on our behalf, i.e., employees, contractors, volunteers, supporters, patient, donors and visitors, meaning that all have a responsibility towards safeguarding children, young people and vulnerable adults with whom they have contact with. Any new staff starting with the organisation will need to be committed to Safeguarding, complete relevant Safeguarding training and report any concerns they may have. TAAS operate a safer recruitment process, as part of our Safeguarding policy, which includes identifying and rejecting anyone who may be a risk to vulnerable people.
Please note that we reserve the right to close this before the stated date, should the hiring manager deem there to be enough suitable applicants.
REF-212 732
The Prince of Wales Hospice
Trusts and Major Gifts Officer
£29,059 - £32,944
Full time 37.5hrs - will consider part-time/job share
Pontefract, West Yorkshire
The Prince of Wales Hospice is passionate about providing specialist care for adults with a terminal diagnosis, and also those around them. The hospice offers a 13-bedroom ward for patients who need round the clock care as well as a Wellbeing and Outreach service – in total the Prince of Wales Hospice cares for over 300 people a year! Despite costing £11,000 a day to run the hospice and £4m a year, all of the services are entirely free of charge to patients and their families so the hospice is largely dependent on fundraised income.
Would you like join the team that helps raise a substantial amount of these core running costs and enable the hospice to continue to support hundreds of patients and families every year?
We are looking for a Trusts and Major Gifts Officer to join the ambitious and dedicated Fundraising Team at the hospice.
The Role
As a Trusts and Major Gifts Officer you will be responsible for developing and delivering an annual Fundraising plan from charitable trusts and foundations. Duties will include:
· Maximising unrestricted donations from charitable trusts
· Working collaboratively across the organisation, particularly with Income Generation Leaders
· Developing and implementing a mid-level gifts direct mail programme
· Planning and overseeing the delivery of excellent stewardship of supporters to maximise donor loyalty and lifetime value.
The Person
We are looking for an experienced and enthusiastic individual who ideally has proven fundraising or bid writing experience to take this established trust fundraising programme to the next level. We would also be interested in speaking with people with excellent written communication and creative writing skills looking to transition into this exciting area.
You should be a flexible and resilient team player, adept at putting together compelling cases for support and presenting complex information. Ideally you will have the ability to nurture relationships with existing and potential supporters, creating sustainable income from loyal donors.
With strong written and verbal communication skills, the ability to build lasting relationships and a passion for fundraising and community this could be the next exciting step in your fundraising career.
This is a hugely exciting time to join the team as the organisation focusses on wellbeing and staff development so you should be ready to embrace this supportive and passionate culture!
If this sounds like the type of environment that would suit you for the next phase of your career, then get in touch! The role is permanent and full-time (although part-time hours will also be considered), and offers the opportunity to work flexibly from their office in Pontefract, West Yorkshire, and from home.
To register your interest please apply here, or for more information contact Charlie or Leanne at Charity Horizons.
Please note: If you would like to submit an application or express your interest in an alternative format, such as audio or video upload, please contact either Charlie or Leanne who will be happy to advise on this. Also, please let us know if you require any adaptations for your initial engagement with us.
Please also be aware that we use anonymous recruitment methods when submitting shortlists for all our roles and we only work with organisations that are happy to engage with us in this way.
Charity Horizons is an equal opportunities employer and as such actively promotes equality, diversity, and inclusion in the workplace. We welcome and encourage applications from all suitable candidates irrespective of age, disability, hidden disability, race or national origin, religion or belief, gender, gender expression, political view, sexual orientation, medical condition, and pregnancy.
An exciting opportunity has arisen for a new Individual Giving Manager to join our team.
We are seeking an experienced insightful and dynamic Individual Giving Manager to help Nottingham Hospitals Charity take its individual giving income to the next level. As one of our most important income streams, we are looking for someone with a strategic and analytical mind to help guide and inform our next steps.
You will have a keen understanding of the importance of donor acquisition and retention, recognise the importance of working collaboratively with other income streams and be able to work closely with our marketing team. You will be well versed with Raiser’s Edge Database and understand the importance of GDPR in your everyday work.
As an equal opportunities employer, Nottingham Hospitals Charity is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us.
Nottingham Hospitals Charity offers a flexible working policy.
If you are looking to join one of the best performing NHS charities in the UK with a friendly and innovative team then we would like to hear from you.
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About Nottingham Hospitals Charity
Nottingham Hospitals Charity exists to support patients, families and staff at Nottingham University Hospitals NHS Trust, which includes the City Hospital, Queen’s Medical Centre, Nottingham Children’s Hospital, Hayward House palliative care centre and Ropewalk House hearing centre.
As one of the biggest NHS charities in the UK, Nottingham Hospitals Charity has raised over £60million in 17 years, to fund state-of-the-art specialist equipment, medical research projects, enhancements to the hospital environment, and staff support programmes.
This has recently included a £2.9million intra-operative MRI scanner, which has transformed the care of children with brain tumours, and a £300,000 appeal to support the wellbeing of NHS staff during the Covid-19 pandemic.
The client requests no contact from agencies or media sales.
Want to make a difference to Local Lives?
We are an independent local charity based in Bosham, Chichester offering a wide range of services to support our patients, and their loved ones, who are living with a life limiting or terminal illness.
The work we do makes a real difference to the lives of local people and we support over 330 patients at any one time between our In Patient Unit and Community teams.
Why join us as Philanthropy Manager?
We’re a friendly, inspiring and supportive team, committed to our vision to provide high quality end of life and palliative care.
We value diversity and are committed to being a place where people feel their differences are recognised and welcomed, and their needs are heard and respected.
Creating an inclusive workplace is a core part of our aim to ensure St Wilfrid’s is a great place to work and a compassionate and caring place to be.
Being a Philanthropy Manager at St Wilfrid’s
Are you a natural leader and excellent communicator who wants to join an enthusiastic, friendly and ambitious team of fundraisers, in a much loved charity making a difference to local people’s lives?
St Wilfrid’s Hospice is looking for a motivated Philanthropy Manager to lead the development and growth of the charity’s Major Donor and Trust and Foundation strategies.
You will work alongside the Head of Fundraising and the Director of Income Generation implementing innovative stewardship programmes and securing high value income, maximising Major Gifts to achieve the charities fundraising targets.
You will take on a rewarding and satisfying position and join an innovative and ambitious team, open to new ideas and challenges.
This role will give the ideal candidate the opportunity to really make their mark.
Qualifications and Experience
- Institute of Fundraising Level 7, or qualified to the same level by experience (Essential)
- Right to work in the UK
What we offer you
All Hospice employees are offered the following benefits:
- Annual Leave – Our generous holiday entitlement starts at 27 days per year plus bank holidays and increases with service
- Healthcare – Access to a contributory health plan for you and family members, covering a range of benefits including eyecare and physiotherapy
- Employee Assistance Programme (EAP) – Access to free and confidential Virtual GP Advice, Counselling and Legal Support
- Continuation of existing NHS Pension Scheme Membership – And recognition of reckonable service for certain benefits
- Generous Pension – With 7.5% employer contribution for staff not in the NHS pension scheme
- Life Assurance Scheme – Should the worst happen while you’re working with us, your loved ones will receive a lump sum payment equal to two times your salary (or the NHS Life Assurance Scheme if applicable)
- Free on site parking – At our beautiful, purpose built Hospice in Bosham
- Subsidised food – Our catering staff provide a range of high quality meals at low prices for all staff members when on site at the Hospice
- Staff discount – In all our community charity shops and eligibility for the Blue Light Card discount scheme
Interview dates: w/c 8th April 2024
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Salary: £14,078.25 per annum (based on a full time equivalent of £23,463.71 per annum or £12 per hour)
Hours: 22.5 hours per week – flexible, but will include weekends and bank holidays
Location: Exmouth
Duration: Fixed term contract - 12 months
The Role
We have an exciting opportunity to come and work with us as part of our Retail Team, based at our Exmouth shop. We are seeking an organised and enthusiastic Assistant Manager to join us 3 days per week. Working closely with the Shop Manager, you will play a key role in leading the team, maximising sales and ensuring that the highest level of customer service is consistently delivered. Daily tasks may include:
- Providing cover for the Manager in their absence
- Supporting and guiding volunteers in the day to day running of the shop
- Stock control, sorting and rotation
- Displaying goods effectively, including creative displays and maintaining the shop's appearance
- Sorting and preparing unsaleable items for recycling or waste
- Facilitating and processing Gift Aid
The Candidate
We’re looking for someone who is self-motivated and has excellent interpersonal communication and customer care skills. Previous experience in retail and / or customer service environment is required with good problem-solving ability and a readiness for the ever-changing challenge that is charity retailing!
If you are looking for a new challenge that makes a real difference to the local community, we want to hear from you!
The Package
£12 per Hour. As a valued member of the team you will have access to a wide range of employee benefits including:
- 25 days annual leave plus 8 bank holidays (pro rata)
- Maternity/Paternity & Adoption leave
- Pension scheme
- Occupational sick pay scheme
- Free counselling and financial wellbeing services
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career.
More Information and How to Apply
To apply, please visit our careers page scroll down to 'Charity Shop Assistant Manager - Exmouth' and click 'Apply for this job'.
The closing date for applications is mid day on the 8th of April 2024.
Interviews will be held via Teams on the 12th of April 2024.
What's the recruiting process like at DAA? Learn about your experience as a candidate here.
Due to the nature of this role, offers of employment are subject to a satisfactory basic DBS check and references.
Disclaimer: Devon Air Ambulance reserve the right to close a vacancy earlier than the advertised date if a high number of applications are received. Once a vacancy has closed, we are unfortunately unable to consider further applications, so please submit your application as soon as possible to avoid disappointment.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
London’s Air Ambulance Charity continues to develop a supportive and enabling environment that gets the best out of our people. We promote a culture of progression and professional advancement offering a range of learning and development opportunities. In addition we offer flexible working options, wellbeing packages and family friendly employment policies.
It’s an exciting time at the Charity – we have over 125,000 supporters who support our work through regular giving and lottery, and we actively recruit around 40,000 new Lottery players and Regular Givers each year.
This role supports the development, management and optimisation of our Lottery and Regular Giving programmes through Face to Face fundraising. You’ll be working with our fantastic face to face fundraisers cultivating our relationships with our external agency partners as well as supporting training, day-to-day management and monitoring of third-party fundraisers.
If you’re passionate about inspiring and motivating others, and enjoy working with a broad range of stakeholders and agency partners, as well as delivering training programmes then this is the role for you!
The ideal candidate must have previous campaign management experience in a similar role within the charity or private sector, and have an awareness of the challenges of face to face fundraising
If you think this role is for you, apply today or contact us for more information.
We pride ourselves on our dedication to being an employer that values diversity, we firmly believe that each team member can provide a unique perspective and valuable contribution to the lives of the people we serve, applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
The client requests no contact from agencies or media sales.
We have an exciting opportunity for a Head of Retail to join Essex & Herts Air Ambulance (EHAAT).
- Permanent
- £45,000 pa
- 37.5 hours/ 5 days a week
- The role will be based at Stevenage with hybrid coverage throughout Essex & Hertfordshire
You’ll be working in a fast-paced, positive environment, amongst both crew and charity teams, where looking after our people’s wellbeing is a top priority. Our Employee Assistance Programme (EAP) supports all our team and their direct family with focused support on financial, mental and physical wellbeing.
We offer a pension scheme with an employer contribution up to 8%. Pension scheme members also benefit from an annual pensions review, life insurance and access to a virtual GP service 24/7.
In addition, you will receive 24 days annual leave plus bank holidays, free car parking, and eligibility to join Blue Light Card which provides members with thousands of discounts online and on the high street.
ABOUT THE ROLE
The purpose of this role is to maximise the income and profit sustainability of a multi-site and multi format retail business through the effective management of people, resources and budgets. The role will contribute to the development on the strategic direction and the future expansion of EHAAT’s retail operation, and to empower and engage the retail team through positive and clear leadership.
This is an important role in enabling the Retail Team to focus raising funds to support our life-saving service to the people of Essex and Hertfordshire.
SPECIFIC DUTIES AND RESPONSIBILITIES
- Work closely with the Associate Retail Commercial Director to provide expertise, leadership, vision and guidance, to drive forward the strategic direction of the retail operation and deliver outstanding performance in all aspects of charity retail.
- Develop, implement and manage the necessary practices, systems, and controls to ensure the operational, financial and administrative compliance necessary to deliver an efficient retail operation.
- Lead on the expansion of the existing shop portfolio including: sourcing, costing & planning of new shops including shop-fitting, staff recruitment & opening. Working with the Associate Retail Commercial Director and Governance Manager on lease negotiations and securing lease completions.
- To grow and develop the Ecommerce division supporting both the Ecommerce Manager and Donation Centre Manager in online innovation and expansion.
- Work closely with the Volunteer Manager to create a culture of volunteer empowerment and development focusing on volunteer recruitment, management and retention throughout the retail department.
- Work closely with the Associate Retail Commercial Director to build productive relationships across EHAAT to ensure that the retail team are part of the wider charity team, and are able to advocate for the charity with customers and other supporters.
- Work with the Fundraising Team to embed shared fundraising and retail incentives to drive new income streams and open opportunities for both departments.
- Work with the marketing team and other key retail staff to further develop the customer experience, ensuring the interior design and quality is in keeping with the required profile. Ensure that shop managers adhere to brand guidelines and that messaging in relation to the work of the charity is visible and impactful.
- Represent EHAAT in the community and public domain as appropriate. Ensuring that relationships in the community are managed in a way that achieves the best outcome for all parties.
- Maintain an up to date knowledge of the charity retail market and the activities of other local charitable organisations to identify market gaps and new opportunities.
- Develop and maintain strong relations with external retail volunteer support and chair quarterly retail working groups meetings.
- Lead a diverse retail division for EHAAT ensuring that a culture of inclusiveness is promoted throughout the department
Operational Responsibilities
- Lead, support and motivate the retail team, managing performance or conduct issues as required – this includes direct line management of the Area Manager, Ecommerce Manager and Donation Centre Manager with whom you will be expected to conduct regular documented 1:1s.
- Ensure that timely and appropriate communication and feedback mechanisms are in place for your team and volunteers, engaging, and encouraging contribution. Ensure the wider charity is kept up to date with relevant retail activity through team meetings charity team events.
- Work with the Associate Retail Commercial Director to plan, set and manage the annual retail operating budget, reforecast quarterly as appropriate and take steps to address underperformance.
- Monitor and evaluate the commercial performance of each shop and Ecommerce division, maximise profit across the portfolio and report to the Associate Retail Commercial Director monthly about the continued viability of each.
- Deal with all property matters in respect of their on-going management, maintaining and updating the existing property database of leases and subleases. To be across all expiry dates, break notices, rent reviews and other relevant matters with all retail leases.
- Take overall responsibility for the Donation Centre through supporting the Donation Centre Manager to ensure the development of excellent warehouse, sorting and transport operations in order to maintain sufficient stock available for all shops and ecommerce.
- Work closely with the Head of Workplace and workplace team to ensure all retail operations are compliant with health and safety policies and standards. Ensure a robust and efficient process is maintained for all workplace reported concerns or incidents and are addressed in a timely manner.
- Ensure all investigations into reported accidents, incidents and near misses are carried out without delay and appropriate action is taken to prevent a reoccurrence by either immediately remedying the defect or implementing control measures to prevent the situation from deteriorating or reoccurring.
- Implement a structured approach to using data in the analysis of sales.
- Lead an excellent customer service ethic across the business ensuring this is monitored through initiatives such as mystery shopping.
- Ensure that Gift Aid procedures, processes and claims are completed within the agreed time frames.
- Develop an online retail shop via the EHAAT website to offer pre-loved goods. Set operational structure and budgetary targets.
- Develop and control EHAAT’s charity merchandise from design through to purchase. Working with external suppliers to produce a range of sellable and profitable goods that develops the charities community awareness.
- Undertake any other tasks, duties or responsibilities as requested by your line manager or other senior manager, including the Board of Trustees and Chief Executive.
- Work closely with the People Director and People Team to ensure all people matters are managed in line with EHAAT’s policies and procedures.
EHAAT is a charity which provides vital life-saving care to critically ill and injured patients across Essex, Hertfordshire and the surrounding areas.
The client requests no contact from agencies or media sales.