Hammersmith, Greater London
Voluntary
Job description

Background/Purpose

Healthwatch is an independent body whose role is to improve local health and social care. It strives to make sure that health and social care services are meeting local need. We ensure that the public’s voice is heard regarding how local services are run, any plans to change those services, and in identifying gap in services.

 

We speak to patients and local groups to find out what their health issues and priorities are, and listen to people from every part of our community in the Borough. We collate patient experiences anonymously into a report for NHS/LAS providers (e.g. hospitals, GPs, care homes etc.) that summarise the main themes and issues raised. We also make recommendations and all providers are obliged to respond to reports stating how they are going to address any issues. 

 

Tasks:

  • Calling residence and ask to provide feedback regarding any health and social care
  • Providing support to the patients and their families/carers
  •  Listening carefully to their feedback and take note
  • When appropriate, signpost people to the Feedback centre and Complaints Team and other organisations that can support people
  • To input patient experiences into our database
  • Engaging with local residence
  • Monitoring data the quality of the health services
  • Using social media to interact more with residence and encourage to visit our website

 

 

Time commitment:

  • Minimum of 4 hours a week

 

When:

  • From 1st of July

 

Skills/experience needed:

  • Aged 18 or over
  • Good telephone manner
  • Well presented, with good verbal communication and listening skills
  • Understanding of, or ability to learn, personal and professional boundaries
  • An ability to relate well to people on a one to one basis and be sympathetic to others’ situation
  • Basic IT literacy
  • Sensitive and tactful

 

 

Benefits:

  • CV building opportunities in Health & Social care sector
  • Induction training
More about YVHSC
About
YVHSC

Your Voice in Health and Social Care (YVHSC) is an independent organisation that gives people a voice to improve and shape services and help th... Read more

Posted on: 04 June 2020
Closed date: 15 June 2020
Tags: Policy/Research, Social Care/Development