Kingston upon Thames, Greater London
£28,000 per year pro rata (Choose £16,800 for 3 days a week OR £22,400 for 4 days a week)
Contract, Part-time
Job description

Salary:                  £28,000 pro rata (Choose £16,800 for 3 days a week OR £22,400 for 4 days a week)

Contract terms:     Fixed, to 31 March 2021 (not available as an independent contract, or on a freelance basis) 

Hours of work:      Part-time, either 21 hours over 3 days a week or 28 hours over 4 days a week (please identify preference of 3 or 4 days a week when applying)

Core hours are 9am-5pm

Some flexibility is necessary around working hours 

Occasional evening and weekend work will be required

Benefits:               25 days’ pro rata annual leave plus bank holidays

Location:               Office based at the Kingston Quaker Centre with travel throughout the London Borough of Kingston upon Thames

Reports to:            Chief Officer



Are you passionate about improving health and care services for young people and people living with a learning disability? Are you skilled at gathering views and experiences of people who use NHS and social care? Can you plan and deliver a programme of outreach and engagement activities?

Healthwatch Kingston upon Thames is an independent health and social care champion for local people. We work to understand the needs, experiences and concerns of people who use health and social care services and to speak on their behalf. We focus on ensuring that everyone in Kingston can get the support they need to live well. We also help people find the information they need about health and social care services in Kingston.

We are seeking a Projects and Outreach Officer to develop and maintain the external profile of Healthwatch Kingston’s work, particularly with young people and people living with a learning disability, their families and carers.

You will work with the Chief Officer, other members of our team and Healthwatch Task Groups (primarily Youth Out Loud! and the Learning Disability Task Group) to identify and work on projects to find out the views of patients, service users and their carers that require further investigation. The Projects and Outreach Officer will support and supervise a part-time Learning Disabilities Officer, along with a team of volunteers. Our work is challenging and constantly evolving so the ability to pick up new skills and approaches, adapt and find pragmatic solutions is essential.

As part of a small organisation based in an active community centre, you will be involved in a wide range of tasks and work with diverse community groups. You will be hands on and flexible in your approach to meet evolving needs as they arrive.

Job Description

  1. Deliver an effective programme of community outreach and engagement sessions tailored to: people with learning disabilities, their families and carers, and relevant community groups; and also young people through Youth Out Loud! to promote Healthwatch Kingston and gather experiences of health and social care.
  2. Accurately record community feedback and engagement activity and identify trends to inform future work.
  3. Provide regular administrative support to the Kingston Learning Disabilities Partnership Board, Healthwatch Kingston’s Task Groups and occasional support to its Board and Committees including arranging meetings, distributing papers, taking minutes and undertaking actions.
  4. Undertake substantive projects and arrange Enter & View visits as agreed by young people and people with learning disabilities and other Task Groups.
  5. Support and supervise a part-time Learning Disabilities Officer, along with a team volunteers to undertake outreach, Enter & View and project work.
  6. Support the development and delivery of public meetings and engagement events.
  7. Contribute to the communications of the organisation by providing content for print and online newsletters and bulletins, website, print and social media enabling accessible information for people with learning disabilities and other local residents
  8. Collaborate with other staff to support the delivery of Healthwatch Kingston’s signposting role
  9. Provide reception cover to the Quaker Centre, where the office is located, and undertake any other tasks necessary to ensure the smooth running of the organisation as directed by the Chief Officer.

Person Specification: Essential

  1. Experience of working or living with learning disabilities and/or working with young people.
  2. Able to engage with a wide section of the community through presenting to patients or professionals, leading group discussions or running exhibition stands.
  3. Excellent communication skills and the ability to tailor communication and engagement to the audience using face to face, print and online methods.
  4. Experience of administrating meetings and taking minutes.
  5. Experience of project work, community engagement or working with volunteers.
  6. Experience of collecting experiences through interviews or questionnaires, analysing information and producing clear evidence-based reports.
  7. Understanding of the NHS and/or social care.
  8. Willingness to take on different tasks, to respond to feedback, to work flexibly and meet deadlines.
  9. Degree level education or extensive relevant experience.
  10. Strong computer skills and ability to develop skill with new systems.
  11. An understanding of, and commitment to, equal opportunities.


Person Specification: Desirable

  1. Experience of organising and facilitating public meetings and events
  2. Understanding of safeguarding principles for vulnerable adults and vulnerable children.


Application process

To apply please complete and send the Confidential Application Form along with a covering letter explaining how you meet the Person Specification and also your up to date CV, to Stephen Bitti, Chief Officer, Healthwatch Kingston (contact details are in the Recruitment Pack).

A Disclosure and Barring Service (DBS) check will be required before appointment to this role. Induction, support and training will be provided in line with the candidate’s needs. Applicants must be entitled to work in the UK.

Closing Time/Date: 17:00 Thursday 23 January 2020

Candidates shortlisted for interview will be notified: Friday 31 January 2020

Interviews: Tuesday 11th or Thursday 13th February 2020

For further information and to download a recruitment pack, visit the Healthwatch Kingston upon Thames website. You can also download a recruitment pack with details about the application process below. 

More about Healthwatch Kingston upon Thames
Healthwatch Kingston upon Thames

Healthwatch Kingston upon Thames is an independent health and social care champion for local people. We work to understand the needs, expe... Read more

Refreshed on: 08 January 2020
Closed date: 23 January 2020
Tags: Project Management, Volunteer Management

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