London, Greater London
£32,000 per year pro rata (approximately £19,600 per year)
Permanent, Contract, Part-time
Job description

Healthwatch Lambeth is the independent health and social care champion for local people. We work to understand the needs, experiences and concerns of people who use health and social care services and to speak on their behalf.  We focus on ensuring that everyone in Lambeth can get the support they need to live well.

Healthwatch Lambeth is an award-winning charity funded by Lambeth Council, NHS Lambeth Clinical Commissioning Group and several charitable Foundations.  Our contract with the Council has been extended for the next two years and we are in the process of agreeing an ambitious strategy for 2019-21.

We work to get services right for the future and in Lambeth that means that we pay attention to the impact of inequalities on the health and care outcomes for our different communities.  We do this by creating a culture of collaboration and partnership. Partnerships hosted by Healthwatch Lambeth in 2019 are:

  1. Lambeth Black Thrive:  this partnership started in 2017 and is funded until 2022.  It was set up to bring together everyone interested in addressing issues surrounding mental health for Black people to ensure that resources and programmes are well co-ordinated, complementary and most importantly reflect the wishes of people affected by mental health inequalities.
  2. Lambeth Learning Disability Assembly:  The LLDA is a place for people with a learning disability and their carers to come together to talk about things that are affecting them – and what they want to see happen to make things better. 
  3. Advance Care Planning Consortium:  a partnership with Compassion in Dying and other community organisations to raise awareness of advance care planning.


Overview of the role:


This is a job-share role with another post-holder who have been in HWL for over 2 years now. The role sits within our engagement team and will ensure that people living with mental health support needs in Lambeth and their carers have an equal voice in the design and delivery of health and social care services in Lambeth. Working in partnership with many organisations across different sectors, the role will identify opportunities to engage people and gather their feedback.

Purpose of the job

  1. To lead engagement work with people who use/could use mental health services in Lambeth and gather their views and experiences.
  2. To develop good organisational working relationships across the mental health sector and the Black Thrive initiative.

Main Duties and Responsibilities

1. Leading engagement work with people who use/could use mental health services in Lambeth

  • Develop a good knowledge of the mental health sector particularly with respect to identifying gaps where public and patient voice is missing or could be improved. This will also mean identifying community voices within Lambeth who need to be heard. 
  • Plan and deliver targeted activities using appropriate methods to gather the views and experiences of people who use/could use mental health and care services. This work will involve working with adults, young people and children. To make a strong case, we would expect that our engagement work would also involve seeking the views and opinions of other important stakeholders such as the providers of services, families and carers.
  • Accurately record, analyse, report on and present findings from this engagement work, identifying key themes of good practice and areas for improvement.
  • Actively monitor and evaluate the quality of the engagement work undertaken; seeking feedback regularly and looking for opportunities to learn and improve.
  • Develop and embed the mental health engagement plan within the organisation’s broader engagement programme, in line with Healthwatch Lambeth’s strategic priorities and reflecting the diversity of the borough.
  • Keep up to date with local, regional and national developments in (mental) health and social care and safeguarding adults at-risk.

2. Develop good organisational relationships across the sector(s) and borough

  • Facilitate channels of communication between Healthwatch Lambeth, clinical mental health services, local voluntary and community organisations and decision-makers within mental health and social care services in Lambeth.
  • Develop relationships with statutory partners and local Healthwatch in other areas to share information, learning and good practice.

3. Working as part of Healthwatch:

  • Work with the Communications Officer to promote Healthwatch Lambeth to targeted community groups across Lambeth, using a variety of media.
  • Record public and patient feedback on Healthwatch Lambeth systems,
  • Contribute to the analysis of feedback to inform the organisation’s influencing work, and write or contribute to reports as required.
  • Work as part of the wider Healthwatch Lambeth team, attending meetings and events as required.
  • With the volunteer coordinator, recruit and support Enter and View volunteers for the MH workstream.
  • Work in support of other colleagues in the organisation as particular needs arise, as directed by the Chief Executive.
  • Undertake additional duties as requested by the Engagement Manager which further the aims and objectives of Healthwatch Lambeth.
  • Safeguarding is everyone's responsibility and all employees are required to act in such a way that always safeguards the health and wellbeing of children and vulnerable adults.  Familiarisation with, and adherence to, our organisational Safeguarding Policy and Procedures, and any associated guidance is an essential requirement of all Healthwatch representatives.
  • We adhere to Data Protection procedures as informed by the General Data Protection Regulations (GDPR). We expect everyone to uphold confidentiality of all data and adherence to strict and lawful processing of data.
  • Undertake additional duties as requested by the Engagement Manger which furthers the aims and objectives of our organisation.

4.    Commitment to Equalities:

Our organisation values difference and recognises the value that the different backgrounds, skills, outlooks and experiences of our staff and volunteers bring to the organisation. We will not discriminate on the grounds of gender, sexual orientation, disability or impairment, age, race, creed, colour, nationality, ethnic or national origin, trade union activity, HIV or marital status, religion or belief or similar bases.

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.


Please complete the application form and the Equal Opportunities form and email them to us.

Please note that CVs will not be accepted for this role.

Interviews will be taking place via Zoom week comencing 06 July 2020.






More about Healthwatch Lambeth
Healthwatch Lambeth

Healthwatch Lambeth is the independent health and social care champion for local people. We address inequalities in health and care, to help en... Read more

Refreshed on: 11 June 2020
Closed date: 21 June 2020
Job ref: Engagement Officer, Mental Health Lead
Tags: Policy/Research

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