Birmingham, West Midlands
£19,554 - £21,166 per year
Permanent, Full-time
Job description

Do you want to make a difference in Solihull?

Are you passionate about helping Solihull citizens by tackling inequality in the health and social care system?  With all the changes taking place in health and social care, this is an exciting time to join Healthwatch Solihull. If you are innovative, creative and self-motivated, this opportunity to make a real difference could be for you?

We welcome enquiries from everyone and value diversity in our workforce.

This exciting new opportunity to join Healthwatch Solihull is central to our ability to work within communities, listening to diverse and vulnerable groups, making their voice powerfully heard. By working in and with the communities of Solihull the post holder will need to have excellent engagement skills and the ability to communicate with a wide range of individuals. The role will require the ability to motivate and co-ordinate a growing group of volunteer so they are in the right place at the right time to hear their experiences of health and social care.

The successful candidate will have demonstrable experience of working with communities and able to engage the public both face-to-face and online. Using innovative and creative ways to motivate individuals to share their stories with Healthwatch Solihull. You will need to have a passion of listening to the public and be able to accurately record their experiences and monitoring data. 

The roles main purpose is:

  1. To continuously develop our co-productive relationships with the Voluntary, Community and Social Enterprise (VCSE) sector, enabling us to work with them to reach our most vulnerable communities. This will enable you to carry-out a rolling schedule of community engagement activity (for Solihull citizens to share with us their experiences of health and social care services), and to provide signposting information to support them in the community.
  2. As directed by the Healthwatch Solihull manager, carry out activity that leads to the recruitment, training, induction, co-ordination and quality assurance of all Healthwatch Solihull volunteers ensuring we have the right volunteers, with the right skills and competency. Motivating and developing our volunteers to be active in the right place at the right time to ensure all of our various activities are publicly-led.
  3. Working with VCSE partners, and as directed by the Healthwatch Solihull Manager, recruit and train and co-ordinate external volunteers as part of our Community Partnership to collect feedback about health and social care services on our behalf.
  4. As directed by the Project Officer, carry-out community based activity which will enable us to hear citizen views as part of our investigations.

If you have a passion for helping others and dedicated to ensuring their voice makes a real difference to health and social care services this post is for you.


For details of how to apply please visit:

Closing date: Tuesday 25th August 2020 (10 am)

Interview date: Tuesday 15th and Wednesday 16th September

More about Healthwatch Birmingham and Healthwatch Solihull
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Posted on: 30 July 2020
Closed date: 25 August 2020
Tags: Policy/Research, Volunteer Management