Solihull, West Midlands
£20,344 - £21,589 per year
Permanent, Full-time
Job description

Do you want to make a difference in Solihull?

Are you passionate about helping Solihull citizens by tackling inequality in the health and social care system?  With all the changes taking place in health and social care, this is an exciting time to join Healthwatch Solihull. If you are innovative, creative and self-motivated, this opportunity to make a real difference could be for you?

We welcome enquiries from everyone and value diversity in our workforce.

Information & Social Media Officer

£20,344 - £21,589 per annum
37 Hours per week
Based at Solihull Enterprise Centre, Hedingham Grove. B37 7TN

This exciting new role of Information and Social Media Officer at Healthwatch Solihull is critical to our ability to listen to the experiences of Solihull citizens and empower them to make informed decisions about their health and social care needs.  You will also use your communications expertise to raise the profile of Healthwatch Solihull with the public and our key stakeholders.

The main purpose of the role is:

Information and Signposting

  1. To interview citizens via the telephone to understand their experiences of health and social care, including identifying any gaps in the provision of services, and write case studies to capture this feedback. Leading Information and Signposting at Healthwatch Solihull and supporting Healthwatch Birmingham’s Information and Signposting service as needed.
  2. To deliver an excellent Information and Signposting service by providing citizens with effective Information and Signposting to access the care they need. Recording detailed summaries of your work on the CRM system.
  3. To ensure our information route on our website is clear and easy to navigate.
  4. To escalate cases to health and social care, as indicated by the Healthwatch Solihull escalation policy

Social Media

  1. Plan and implement a structured social media plan for Facebook, Twitter, Instagram and NextDoor.
  2. Ensure our social media platforms are updated daily with new content.
  3. Support the rolling gather of data via social media.
  4. Ensure our social media platforms are regularly updated with health and social care news.
  5. Grow our list of followers across all platforms.
  6. Grow our engagement numbers across all platforms.

If you are passionate about helping others, interested in understanding their experiences of health and social care and making sure individuals have access to the services they need, this post is for you.

Closing date: Wednesday 6th October, 2021 (midday)

Interview dates: Wednesday 13th October, 2021

More about Healthwatch Birmingham and Healthwatch Solihull
Healthwatch Birmingham and Healthwatch Solihull

Healthwatch Birmingham and Healthwatch Solihull are your independent champion for health and social care services.

... Read more

Posted on: 16 September 2021
Closed date: 06 October 2021
Tags: Advice, Information, Digital

The client requests no contact from agencies or media sales.