Salisbury, Wiltshire
£32,172.00 - £40,125.00 per year
Permanent, Full-time
Job description


Help for Heroes supports those with injuries and illnesses attributable to their service in the British Armed Forces. No matter when someone served, we believe that those prepared to put their lives second, deserve a second chance at life. Every course and activity we offer aims to empower them to look beyond illness and injury, regain their purpose, reach their potential and have a positive impact on society.

We have an incredible opportunity for an Individual Giving Manager to join our Fundraising Team. Please see below for more information on what just might be your future role.



About you

Are you passionate about making a difference to people’s lives and  looking for a role where you can really make your mark? If you have recent experience working within a Fundraising environment, ideally in an Individual Giving team, and are looking for a new, varied and autonomous role this could be a great next career step!

We’re looking for a positive and determined person, with demonstrative experience of communicating with members of the public/supporters via a range of channels and communications, including direct mail and digital channels, who’s worked on fundraising initiatives including regular giving programmes, appeals and lotteries.

You’ll be a skilled communicator who really enjoys forging relationships with others and will have experience of leading or being part of working groups and project teams. A creative self-starter, you’ll also have the tenacity and skills to see a job through to completion. And you’ll be motivated by targets and KPIs and the challenge of growing the charity’s supporter numbers and income.

The role requires you to also be cost conscious and highly analytical, so you will have experience of database interrogation (including targeting and segmentation) testing strategies, and financial & data analysis.



About the Team

At Help for Heroes, we believe those who serve our country deserve support when they’re wounded. We help them and their families to recover and get on with their lives and we give them physical, psychological, career, financial and welfare support for as long as they need it.

Within the Fundraising team, we are focussed on ensuring we put our supporters at the heart of our work and we a clear three-year growth plan and ambitious targets in order to achieve this.

This Individual Giving Manager role is a solo role which reports into the Head of Supporter Engagement (along with the Legacies & In-Mem team and the Supporter Care team) and sits within the Supporter Fundraising team.

However, you certainly won’t work alone; there is a true collaborative, project-team approach to all of our work which ensures a fast-moving pace and a chance to learn and grow in our roles.



About the Role

As our Individual Giving (IG) Manager, you will lead the charity’s recruitment and retention of individual financial supporters to ensure that ad-hoc and regular donations are received, and that long-term support is encouraged.

You will reinvigorate and grow our existing ad-hoc and regular giving products and programmes (such as seasonal appeals and payroll giving) and will look at trends and insight to identify potential new opportunities.

Through collaborative team working with colleagues, you will create activity plans that ensure this fundraising area is delivered in a timely and cost-conscious manner. And you will represent our supporters at all times, via the stories you share with them and in various working groups, such as the Editorial Group and Digital Comms group.


Responsibilities will include:

  • Activity planning – the creation of annual IG plans along with the timings, budgets, tests and channel plans.
  • Project delivery – collaborative working with colleagues, agencies and suppliers via timely meetings, briefing documents and project plans.
  • Supporter engagement – a focus on providing supporters with targeted, relevant and timely information via the creation of appropriate supporter journeys and other engagement strategies.  
  • Insight - tracking and analysing the effectiveness and impact of all IG activity and tests and ensuring those learnings form part of the continuous improvements and updates to plans.


If you are interested in the role please see the full Job Description in the attachment and don't hesitate to apply.

More about Help for Heroes
Help for Heroes



At Help for Heroes, we believe... Read more

Posted on: 09 September 2019
Closed date: 22 September 2019
Tags: Fundraising, Management

The client requests no contact from agencies or media sales.