Milton Keynes, Buckinghamshire, South East (On-site)
Job description

Helpline Information Officer (Benefits and Finance Specialist)


Milton Keynes


Scope exists to make this country a place where disabled people have the same opportunities as everyone else. We provide support, information and advice to more than a quarter of a million disabled people and their families every year. We raise awareness of the issues that matter to drive change across society and to make it better for disabled people.

Scope helpline is the main customer contact point into the organisation and the team responds to around 24,000 enquiries from disabled people and their families every year. We cover a wide range of topics relating to disability, including welfare rights, employment, education, social care, housing and independent living.

Changes under Welfare Reform have resulted in an increase in enquiries from people needing support and information about benefits and finance and how it affects them. As a Helpline Information Officer with specialist knowledge around benefits and finance, your challenge will be to provide informative responses to every enquiry you receive and specifically to respond to the more complex enquiries about benefits and finance. You will also develop information resources.

Most enquiries are received via phone and email but we are expanding our use of digital platforms. Experience gained within a customer-focused environment, ideally a helpline, is essential as is broad up-to-date knowledge of benefits and finance and how it affects disabled people. An understanding of the social model of disability and the broader issues that affect disabled people is vital too.

You will work with colleagues across Scope so communication and listening skills are vital. You will need to be organised and work well in a busy service environment. Using your enthusiasm and initiative, you will support people to find the information - and solutions - they need.


The successful applicants will be subject to an enhanced DBS check for regulated activity. We are committed to equal opportunities. We particularly welcome applications from disabled people and guarantee interviews to suitably qualified disabled applicants.


To apply please visit our website.

Closing date: 15 April 2016.  Interview dates: 3 and 6 May 2016.

Posted on: 24 March 2016
Closed date: 15 April 2016 at 23:30
Tags: Advice, Information, Finance