Milton Keynes, Buckinghamshire, South East
Job description

Helpline Information Officer (Social Care Specialist)


Milton Keynes



Scope exists to make this country a place where disabled people have the same opportunities as everyone else. We provide support, information and advice to more than a quarter of a million disabled people and their families every year. We raise awareness of the issues that matter to drive change across society and to make it better for disabled people.


Scope helpline is the main customer contact point into the organisation and the team responds to 30,000 enquiries from disabled people and their families every year. The helpline covers a wide range of topics relating to disability, including welfare rights, employment, education, social care, housing and independent living.


Changes to social care legislation have resulted in an increase in enquiries from people needing support and information about social care and how it affects them. As a Helpline Information Officer with specialist knowledge around social care, your challenge will be to provide informative responses to every enquiry you receive. Most enquiries are received via phone and email but we are expanding our use of digital platforms and you will play a role in developing our online community and testing out different platforms for providing a service. You will also develop information resources around social care.


Experience gained within a customer-focused environment, ideally a helpline, is essential as is broad up-to-date knowledge of social care and how it affects disabled people. An understanding of the social model of disability and the broader issues that affect disabled people is vital too.


You will work across Scope with internal teams and partner agencies, so communication and listening skills are vital. You will need to be organised and work well in a busy service environment. Using your enthusiasm and initiative, you will support people to find the information - and solutions - they need.


The successful applicant will be subject to an enhanced DBS check (formerly CRB) for regulated activity.  We are committed to equal opportunities. We particularly welcome applications from disabled people and guarantee interviews to suitably qualified disabled applicants.


To apply please click 'Apply Via Website'



Closing date: 22 January 2016.

Posted on: 18 December 2015
Closed date: 22 January 2016
Tags: Advice, Information, Social Care/Development