Helpline Information Officer
Scope exists to make this country a place where disabled people have the same opportunities as everyone else. We provide support, information and advice to more than a quarter of a million disabled people and their families every year. We raise awareness of the issues that matter to drive change across society and to make it better for disabled people.
Scope helpline is the main customer contact point into the organisation and the team responds to around 24,000 enquiries from disabled people and their families every year. We cover a wide range of topics relating to disability, including welfare rights, employment, education, social care, housing and independent living.
You will be joining a busy team, providing informative responses to every enquiry you receive. Experience gained within a customer-focused environment, ideally a helpline, is essential as is broad an understanding of the social model of disability and the broader issues that affect disabled people.
You will work with colleagues across Scope so communication and listening skills are vital. You will need to be organised and work well in a busy service environment. Using your enthusiasm and initiative, you will support people to find the information - and solutions - they need.
The successful applicants will be subject to an enhanced DBS check for regulated activity. We are committed to equal opportunities. We particularly welcome applications from disabled people and guarantee interviews to suitably qualified disabled applicants.
To apply please visit our website.
Closing date: 15 April 2016. Interview dates: 3 and 6 May 2016.