Milton Keynes, Buckinghamshire, South East
Job description

Helpline Manager


Milton Keynes



Scope exists to make this country a place where disabled people have the same opportunities as everyone else. We provide support, information and advice to more than a quarter of a million disabled people and their families every year. We raise awareness of the issues that matter to drive change across society and to make it better for disabled people.


Scope helpline is the main customer contact point into the organisation and the team responds to 30,000 enquiries from disabled people and their families every year. The helpline covers a wide range of topics relating to disability, including welfare rights, employment, education, social care, housing and independent living.


We are looking for an exceptional manager to lead our busy team of helpline officers in Milton Keynes. You will have a successful track record of managing a helpline or similar customer response service and an understanding of the requirements of disabled people and their families. You will have experience of managing, supporting and developing staff, delivering a high quality customer-focused service and managing change.


You will be an energetic professional committed to making a real difference to the lives of disabled people and families with the drive and determination to deliver an excellent service. You will work across the organisation so communication and interpersonal skills are vital. You will need to be organised and work well in a busy service environment. Using your enthusiasm and initiative, you will ensure the service evolves using the latest technology and supports people to find the information - and solutions - they need. This is a fantastic opportunity to join Scope at an exciting time of change as we prepare for our future strategic direction.


The successful applicant will be subject to an enhanced DBS check (formerly CRB) for regulated activity.  We are committed to equal opportunities. We particularly welcome applications from disabled people and guarantee interviews to suitably qualified disabled applicants.


To apply please click 'Apply Via Website'



Closing date: 22 January 2016.


Posted on: 18 December 2015
Closed date: 22 January 2016
Tags: Advice, Information, Management