Hertfordshire Mind Network
Bishop's Stortford, Hertfordshire
Watford, Hertfordshire
£20,000 per annum FTE incl. Outer London Weighting (OLW)
Permanent, Part-time, Full-time
Job description

We have an exciting opportunity for you to join our NightLight Crisis Service as a Crisis Café Support Worker.

Job Title: Crisis Café Support Worker
£20,000 per annum incl. Outer London Weighting (OLW)
Responsible to: NightLight Coordinator
No. of Hours: Flexible hour contracts available
Split over a 7 day working rota between:
Weekday shifts: 6am-11pm
Weekend shifts: 3pm-11pm 
Main Base/s: Watford/Bishops Stortford (expectation to travel whenever necessary)

NightLight is a countywide out-of-hours mental health crisis service providing a safe and welcoming space for people who are feeling distressed and experiencing a crisis.

The purpose of this post is to be a key member of staff delivering the NightLight Mental Health Crisis Service, taking part in a staff rota covering 7 days per week.

Service Objectives 
The objectives of Hertfordshire Mind Network’s NightLight Mental Health Crisis Service are:

  • To improve the mental wellbeing of people experiencing mental health crisis in Hertfordshire.
  • To provide support to clients accessing all elements of the NightLight provision e.g. crisis house, visits to the centre, telephone helpline and the crisis cafés.
  • To contribute to an improvement in individual mental wellbeing.
  • To remain a source of independent support for all clients.
  • To reduce the use of police, ambulance and statutory mental health services whilst experiencing crisis.
  • To reduce the use of statutory crisis services by people experiencing mental ill health without positive outcomes for the individual.

You will be line managed by a NightLight Crisis Coordinator for Hertfordshire Mind Network but will manage your own workload, prioritising tasks and working on your own initiative.

Key Responsibilities

  • Ensuring all risk assessments, crisis support plans and exit plans are completed as appropriate.
  • Provide education and raise awareness to help service users manage factors that affect their mental wellbeing.
  • Considering each person as an individual.
  • Listening to service users and encouraging positive steps towards management of crisis and recovery.
  • Providing advice, information, practical and emotional support to service users, their families regarding their support.
  • Developing, alongside service users, flexible and realistic crisis support packages/ person centred plans within agreed guidelines.
  • Proactively recognising the indicators of deteriorating mental health and facilitate appropriate action, whilst liaising with relevant agencies e.g. CATT, Emergency Duty Teams, CMHTS, etc
  • Engaging with service users to show empathy, inspire hope and promote recovery.
  • Establishing supportive, empowering and respectful relationships with service users and carers/ family.
  • Ensuring record keeping is maintained to the required standards at all times and contributing to service monitoring requirements.
  • Ensuring all risk assessments, crisis support plans and exit plans are completed as appropriate.

Closing date for receipt of applications is Friday 24th January 2020 by 5pm.
Interview dates TBC.
We will close the advert prior to this date if we receive sufficient applications.


If you would like to find out more about this position and to apply, please click the Apply button to be directed to the Herts Mind Network website where you can download the job description and complete the application process. 

An approved Enhanced DBS check is required for this post

Hertfordshire Mind Network is an Equal Opportunity and Mindful Employer.

No agencies please.

Posted on: 17 January 2020
Closed date: 24 January 2020
Job ref: 155242_MD
Tags: Advice, Information, Social Care/Development